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Clarity Debt Resolution Inc.
- Credit Counseling Service
- Irvine, CA
About this business
Location details
17875 Von Karman Ave, CA, 92614-6200, US, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm sure the 5 star reviews on this page are employees of Clarity, because it's a complete sham. After a major accident of me being hit by a drunk driver, I found myself burdened with debt I couldn't handle. I started the process with Clarity through Debt Hunch. From the start they were, in hindsight, deceitful and manipulative. The first person I spoke to said I would have her contact info to reach her directly at any point throughout the process, and since then I haven't been able to speak to her once, and have only spoken... read more
Business response:
Hi ***,Thank you for sharing your concerns. We want to look into this for you. We couldnt locate your file with the information provided. To help resolve the issues you've described, please contact us directly at ******************************************** with your account details. We are committed to addressing your concerns and finding a solution!
Clarity negotiated a settlement with ************* then ************ backed out but Clarity kept their fee. I've been asking for 6 months why ************ backed out of the agreement and why the fee is not returned since the no agreement was made. Clarity returned answers such as "our notes do not have records of your request, we have to ask the negotiators, or we will get back to you." Then, Clarity calls me and ask for more cash to settle a debt. When I asked if this will lower my terms, they said no. I kept asking why not... read more
Business response:
Hi there, *******!Thank you for bringing your concerns to our attention. We deeply regret the experience you have described and apologize for any frustration or inconvenience this has caused. Your feedback is invaluable, and we are committed to addressing your concerns promptly.We are truly sorry to hear about the difficulties you encountered with the negotiation process and the interactions with our customer service team. This is not the level of service we strive to provide. We understand your frustration.To ensure we addr... read more
Terrible company to work with, I have a collection on my credit called then and they advised me what to do but this is what I paid then to do. I still have received credit to my loan that was given to payoff my accounts. Now I have to end up paying the full amount because nobody seems to know where the money. I have tried to address this issue several times still don't get a call back.
Business response:
Hi *******!We sincerely apologize for the negative experience you've had with our company. Your situation is concerning to us, and we regret any stress or inconvenience this has caused you.We understand the frustration of dealing with unresolved credit issues and the difficulty of not receiving timely responses. This is not the standard of service we aim to provide. Your experience highlights areas where we need to improve, and we take your feedback very seriously.To address your concerns directly, a dedicated team member wi... read more
I didnt have a good experience. Never returned any .phone calls. Did not communicate any resolution. When I looked at Mo Clarity bank account, it said I had less money up in than I did. I had creditors breathing down my neck and when I called Clarity to quell my fear ven though fees where adding up on my debt. it would be worth your while to pick another debt resolution company.
Business response:
Hi *****,Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly. Our goal is to provide the best service possible, and it seems we fell short in your case.We understand how important it is to have timely communication and clear resolutions, especially when dealing with financial matters. We will be reaching out to you directly to discuss your situation in detail.Thank you for bringing this to our attention. We are committed to improving our services an... read more
Please reconsider doing any business with this company. I was told I would mot be charged anything until the girst debt was settled. They lied and have been using my money for all sorts of fees. I put in over $1000.00s and had $155 in my account when I checked it. This is a scam! I asked for a refund for the entire amount snd was refunded $155. They have done absolutely no service for me at all. I am expecting sn entire refund promptly, I could already pay one debt with the money they have taken already. I have sent 2 messag... read more
Business response:
Hi there! I am very sorry to hear about your negative experience with our company. We take feedback like this very seriously and are committed to resolving any issues our customers may have.We sincerely apologize for any misunderstanding or inconvenience you have experienced. Our goal is always to provide clear communication and transparent service. It is concerning to hear that you feel we have not met these standards, and we want to address this promptly.Please allow us the opportunity to make this right. I will personally... read more
My wife and I called this business and they told us the same that everyone is saying it cost 1$ So we singed up and very next month they started taking money out of our account ****** a month they have taken this amount for 8 months they have only paid one account off which was ******* thats all they have paid we owed ******* and they got down ******* they negotiated another account that we owed which was ******** for a loan and negotiated it down ******** which they havent paid very much to I called the company I owed and t... read more
Business response:
Hi *******,Thank you for sharing your feedback and for the opportunity to address your concerns. We are glad we could connect with you and discuss the issues you faced.We appreciate your patience and understanding as we work through this process. Your satisfaction is our top priority, and we are committed to ensuring that your experience with us meets your expectations. We understand the importance of clear communication and reliable service, and we are dedicated to improving in these areas.Thank you for giving us the chance... read more
When they sell you the program, everything is peaches and cream.they speak beautifully to you, with respect and they do explain it to you, in an alluring way.but I cancelled even before the contract started and respect went out the window.cancelling was next to impossible, took 40 minutes of them trying to convince to stay.luckily, I cancelled before they even took any money, I cannot imagine trying to get a ***** back from this company.I was called names when they realized their attempts to convince me where not successful.... read more
Business response:
Hi there!Thank you for sharing your feedback. We're truly sorry to hear about your experience and we take your concerns very seriously. Our goal is to provide excellent service and support at all times, and its clear we fell short in this instance.We apologize for any frustration and inconvenience you faced during the cancellation process. Respect and professionalism are core values for us, and the behavior you described is not acceptable. We are currently looking into this matter to ensure it doesnt happen again.If youre op... read more
Hi, I signed on your platform about 3 months ago and so far your has withdrawn or received the funds that are debited from my bank acct; In the past I was able to reach to my assigned acct rep-**************; however for the past three weeks I have not been able to reach to *********** on the phone or on email. I went further to send an email to the support team as well however that email has not been responded to.Despite the lack of responses to my email/ calls; I got a call from another who told me that her legal firm hand... read more
Business response:
Hi there,Thank you for reaching out and sharing your concerns. We apologize for the inconvenience and frustration youve experienced. Its clear we havent met your expectations, and for that, we are truly sorry.First and foremost, I want to assure you that we take your situation very seriously. The lack of response from our support team is unacceptable, and we are addressing this internally to ensure it does not happen again.We will investigate this matter immediately to ensure that all interactions and communications you rece... read more
H*** on earth! Collecting $477 from me each month and holding $3666 of my funds. Refusing to negotiate with my last debtor, who I owe less than $5000.Repeated calls-no negotiation. They refuse to return calls to my debtor.
Business response:
Hi *****!Thank you for bringing your concerns to our attention. We apologize for any frustration or inconvenience you have experienced. We value your feedback and take it seriously as it helps us improve our services.We understand your frustration. Our goal is to assist our clients in managing their debts effectively, and we regret that this process has not met your expectations. As we discussed during our recent call, we are committed to resolving your concerns and finding a satisfactory solution.If you have any further que... read more
Frequently asked questions about Clarity Debt Resolution Inc.
How is Clarity Debt Resolution Inc. rated?
Clarity Debt Resolution Inc. has a 4.2 star rating with 1,619 reviews.
When is Clarity Debt Resolution Inc. open?
Clarity Debt Resolution Inc. is open now. It will close at 6:00 p.m.