COIT Cleaning and Restoration

Sue J. 

on Yelp

7 years ago

I give one star for customer service! I had them out to clean carpets and hardwood floors. I am very disappointed. ( first time I have had my hardwood floors done professionally. The finished product for my entry hardwood is blotchy and feels like someone forgot to finish a sanding job! I called immediately after the mandatory " stay off floors for 2 hours" to find a very horrible finish on my floors. They sent the guy who cleaned the carpets, not the guy who cleaned the hardwood floors, back to inspect the job. The ... read more

Arianna C. 

on Yelp

8 years ago

I've been getting my carpets cleaned with COIT maybe 2 years now I'm not completely sure I called the day before to ask if my coupon would be valid for my carpet cleaning and was told YES moving forward the day of my carpet cleaning is here this time it's a new guy instead of Russell whom was very polite and nice we love Russell as well here is the downfall it comes time to pay and my coupon wasn't honored because the supervisor Kris said so lol they claimed we got 40% off but we always pay 160$ you'd think HE would value h... read more

Bonnie B. 

on Yelp

8 years ago

If I could give no stars I would. Had them come out to do 3 bedrooms, hallway, living room and a large area rug. Somehow this all took only an hour. It did not even look like that carpets had been touched. Not one spot came out even though I was told no problem those will come out easy. When I questioned the kid that did them he said wait till they dry the spots will lighten up a lot, which of course never happened. Will never use Coit again! 

Anthony A. 

on Yelp

8 years ago

They charge around 100% more than other competitors and that was with the discount. Not sure why, other carpet cleaners took around the same time(except for one that I have used), how it was cleaned was the same, and the carpet looked the same as the others after cleaning. 

Karen W. 

on Yelp

9 years ago

This place is a joke stay clear the manager Andrew Rogers along with their onsite estimator are liars I was told my rebuild estimate from Coit would be done today only to find out Bob has the day off so I asked if my estimate was done which it was and asked to email it to me Andrew says no and proceeds to tell me I have an estimate well duh I gave Bob my estimate from AAA which is inaccurate that's why Bob was doing another one but now he is out of office Andrew again says I have an estimate yes the one I gave them so pathe... read more

Judy K. 

on Yelp

9 years ago

If I could go lower, I would. Don't even get me started......one comment made to us by the tech....."it's just going to look like crap", within 5-10 minutes, we were inquiring about cleaning our slate. Not very good customer service. I just couldn't believe he would say something like that. Manager came out but damage was done. Horrible service, horrible ~~ Judy~~ 

Michael O. 

on Yelp

10 years ago

I posted a poor rating for COIT but it was erroniously posted under San Francisco.My bad. I was contacted by COIT HQ and by Yelp HQ. Instead of moving it to the proper geographic area, my post was deleted by Yelp. Let me simply state again. I will not use COIT again, for carpet cleaning. You are better off cleaning your carpet yourself, as my wife and I did with our Bissell steam cleaner. Just saying. 

Ildefonso M. 

on Yelp

10 years ago

Lousy Lousy Job Lousy company Lousy service. Stay away from this rip off company. I live in the Stockton area. There was a 40% promotion to clean carpets. We had just moved and needed our old house carpet cleaned. We called COIT and made an appointment. They came and in less than an hour they were finished and left. I signed thinking it was a good job. I did not see the upstairs because it was still soaking wet. A day later we came back after the carpet had dried. We noticed that the stains that we specifically asked ... read more

Dayna L. 

on Yelp

11 years ago

1st and last time. Coupon my ass. Customers service is a 0 . I'm still stuck with the same problem. Guy was at my house cleaning carpet for 10 minutes.