COIT Cleaning and Restoration

Lynne S. 

on Yelp

12 years ago

These people could really use some lessons in communications. Firstly I call to cancel my first appointment to reschedule for today only to have one person show up and another one call...now today when I'm sitting in waiting NO ONE SHOWS. You lost our business Coit! Next time try caring about the customer instead of making it sound like it's our fault. 

Chava M. 

on Yelp

12 years ago

Coit in Seattle gave me a 45% off discount over the telephone. Their quotes are misleading. He neglected to tell me that there is a minimum fee and 45% off applies to other services than I was requesting. I'd rather have a small company who is honest about the price than this kind of manipulation. 

Jenn M. 

on Yelp

14 years ago

My house has never smelled worse than after the Coit team came. They've been by four times over a month's time and my couch still has an odor the likes of which only a gym sock has ever achieved prior to coit's visit. 

John E. 

on Yelp

15 years ago

Coit was a no show. Received a call about 10 minutes into my 2 hour arrival window saying they may be a few minutes late. An hour and 40 minutes later, they call back and say they will be at least 2-3 more hours before arriving! No attempt to try to get another crew instead (I had to ask). Coit office never called with alternate plan, I had to call them after waiting for 15 more minutes. Alternate plan didn't pan out, would have meant another 2-3 hour wait. really bummed with their scheduling. Maybe I'll yet hear from the su... read more

SLF F. 

on Yelp

15 years ago

Bait and Switch!! Estimator told us they would clean under the beds. Therefore we hired them. When the guy came to clean the carpeting, he said they could NOT clean under the beds (plus he REEKED of smoke). Also put some gashes in the wall. Better Business Bureau tried to get a response from the company and they didn't reply. Sent me a $100 gift card - so when do they think I'll need them cleaned again? DON'T HIRE THEM. 

Patrick M. 

on Yelp

16 years ago

Wasted a Saturday waiting for Coit, but they never showed. 2 days before I was given a window of 12 to 2pm. The day before, they called to confirm. Saturday approx 10am they called to say they had to push me back to 3 to 5pm. Then at approx 1:30 received a call they would probably be closer to 4 or 5pm. At 5:15 pm I called the Coit office, but they were closed. I continued to wait until past 6pm. No one called and no one showed. I think that shows a complete lack of respect for my time and lack of consideration for th... read more

Cheri B. 

on Yelp

16 years ago

I called them to schedule air duct cleaning, but they told me they'd call me the day before the appointment to give me a two hour window to wait for them. (I called on Monday to schedule a Friday Appointment) I told them that I couldn't keep my whole day open for them - I had other appointments to schedule that day. Could they give me a firm appointment time? The phone rep told me "we're not scheduling for Friday yet" in a stuffy tone that implied I should just take it and shut up. I called another company (Overlake Heati... read more

Cat N. 

on Yelp

16 years ago

Rep showed up four hours late for estimate. Technician showed up over an hour and a half early for confirmed appointment. I asked for a complete estimate, and the technician then told me we had to pay extra to have furniture moved, and it would cost another $100 to actually take care of the problem. With service this bad before actually having the work done, I decided to go with another company. 

Bruce F. 

on Yelp

16 years ago

What a waste of money! (reviewing Coit in Tacoma, WA) The first day Coit was supposed to show up was a no show. The next day the guy came almost an hour later than he was scheduled. When started setting up I left him alone to work. I figured he would be busy for at least an hour. Instead, when I returned about 20 minutes later, he was putting his supplies away! I checked his work before he left and complained about one area that didn't come clean. He made some excuse about how he had used the strongest stuff he had. This wa... read more