This profile has been claimed by the business owner or representative.
Community Pet Hospital
- Veterinarians
- Thornton, CO
About this business
Location details
12311 Washington Street, Thornton, CO, 80241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
IF YOU LOVE YOUR PET, PLEASE SAVE YOUR TIME AND HEART AND DO NOT GO HERE. This is our experience at CPH. Our beloved dog recently passed away and we took him to be taken care of and cremated through Community Pet Hospital and the whole experience was an ABSOLUTE NIGHTMARE. The person that was working mentioned that it is standard to receive the ashes of your pet, 2 paw prints, and a vial of hair to keep for memories. We wanted to keep more memories of our dog so we had asked for a paw print of each paw (total of 4) and they ... read more
So they cannot be bothered to respond to my direct email but they DO reply on Yelp when you leave them a negative review? - huh, that says a lot about them. Stay away.
Business response:
A devastating loss and experience, I am sure. We are absolutely sharing your sadness. You are correct, and we are happy that you understand ... we do not have a crystal ball. This is what makes veterinary medicine as much an art as it is a science. Our team of doctors will always advocate for their patients in their best interest, if they feel there is a chance. Having said that, the final decision always belongs to you, the pet-parent. This case is under medical review and we share your sadness of the outcome. Please don't ... read more
Do not Took our dog here because he was throwing up, not eating, drinking, and lethargic. They took an x-ray and said they "thought" he might have a foreign body in his intestines and wanted to do surgery. So we paid the $3k and had them do the surgery. Their aftercare was apparently so poor that they couldn't keep his blood sugar stable and he began having seizures.... instead of thinking hey maybe there's an infection causing sepsis from his surgery they said he needed a neurologist and discharged him to us. They ... read more
Business response:
My name is Randi, I am one of the managers at Community Pet Hospital. I hope you'll reach out to me at 303.451.1333 and rgold@cphvets.com. Always available.
Stay away.... stay far far away!!! This place has gone downhill fast. They use to take care of your animals with kindness and love. Now it's a money pit. We unfortunately came home to out fur baby in her kennel passed away. We brought her here as we have been coming here for years and got her privately cremated. We asked for her paw print and they stated that we would get one. Left us a message that our girl was ready for pick up as well as her paw print. Well, when we got here they didn't have the paw print!!!! Said that th... read more
Business response:
It hurts us to know that we failed to provide comfort when you needed it from us, your family veterinary, most. My name is Randi ... Please don't hesitate to reach out. You can be certain that we are addressing this from every angle to ensure it doesn't happen again. Sharing your sadness. Nala sounds like a beyond-special girl ... no doubt the loss is great and that she will be missed. Respectfully, Randi (rgold@cphvets.com and 303.451.1333)
The doctor was great but other staff member we had to encounter was so rude. Apparently she can only handle small dog breeds.
Business response:
Rude? We are so sorry to hear that was your experience at our hospital; that is not at all how we know our team to be. I tried to dig a little deeper to see who you worked with but based on the information you provided, I could not track you in our system. Please give me a call and share more details so I can address your concerns. My name is Randi; I am one of the managers at the hospital, and can be reached at 303-451-1333 and rgold@cphvets.com. Hope you'll share a few moments of your time with me. Thank you in advance.
DO NOT take your pet to this clinic! They are so busy that they have little to no time to evaluate your pet, formulate a plan, and guide you during a crisis. The only thing they are good at is collecting ridiculous amounts of money! They misdiagnosed our puppy and had her on pain meds that were exacerbating the underlying issue! After spending more than a thousand dollars with them, they referred us to a neurologist! This led to thousands and thousands of additional dollars for them to misdiagnosis our Lulu and send us hom... read more
Business response:
Robin G - I wish for the opportunity to discuss this with you in a less public way; my name is Randi, I am a co-Manager of the hospital and am always available at 303-451-1333 and rgold@cphvets.com. So sorry about the "no solid answers" - unfortunately developing a medical diagnoses is often a process of elimination. Our medical records do indicate that Internal Medicine or Neurology consult may be necessary "in the future" - our doctor was hopeful that Lulu's issues would improve if medication was given some time to work. W... read more
Talk about taking full advantage of new covid policies. Dog has eye infection, can't open eye. Been sitting here waiting for over three hours, not seen yet. I called to see where I was in line put me on hold lady just stood there, I am next over an hour ago, waiting for a tech to free up. Funny I've been watching through the window 4 techs having fun messing around. It is Friday after all.
Business response:
Hello Marcus N. - We do apologize for your extended wait; we understand how frustrating wait times are, especially when you are concerned about your fur baby. As an emergency service, we have to attend to our patients based on their medical needs and that sometimes results in longer wait times for those patients less critical. I tried to look for your records so I could address your concerns more specifically but, with the information provided, I am unable to find you in our system. Please don't hesitate to reach out for fur... read more
took my dog in, his glucose levels were low, body temp low, heart rate low. He had gotten into the trash. They said he needed to stay over night. Presented me with a bill for 2500. I explained I didn't have that available. They then said he was stable enough to go home and that his glucose was now stable. Served me with a bill for 805 dollars when I was quoted 480 for the blood work and xrays and to try and stabilize him. He was in their care for an hour. I'm sure the care he recieved was sufficient but they tried to gouge ... read more
This place is pretty awful. I was ordering my cats joint supplement through them online. They denied my last order because he hasn't been in for 12 months. No prior communication, no heads up. I just received a rejection email from the pharmacy a day after I ordered it. And of course since we're in a Pandemic, I can't get him in anytime soon. So my cats medical professionals are taking away his medication, and leaving him to suffer, instead of calling and letting us know that he required an appointment to keep getting his jo... read more
Business response:
Hi Jason, we are so sorry for the inconvenience and poor communication on our part! Your cats supplements were declined in error, and caught the next day. Hopefully this went through on your end? Please let us know if we can still be of assistance as we want to make sure Buddy is comfortable!
Frequently asked questions about Community Pet Hospital
How is Community Pet Hospital rated?
Community Pet Hospital has a 3.7 star rating with 953 reviews.
When is Community Pet Hospital open?
Community Pet Hospital is open now. It will close at 7:00 p.m.