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Community Pet Hospital
- Veterinarians
- Thornton, CO
About this business
Location details
12311 Washington Street, Thornton, CO, 80241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The doctor was great but other staff member we had to encounter was so rude. Apparently she can only handle small dog breeds.
Business response:
Rude? We are so sorry to hear that was your experience at our hospital; that is not at all how we know our team to be. I tried to dig a little deeper to see who you worked with but based on the information you provided, I could not track you in our system. Please give me a call and share more details so I can address your concerns. My name is Randi; I am one of the managers at the hospital, and can be reached at 303-451-1333 and rgold@cphvets.com. Hope you'll share a few moments of your time with me. Thank you in advance.
DO NOT take your pet to this clinic! They are so busy that they have little to no time to evaluate your pet, formulate a plan, and guide you during a crisis. The only thing they are good at is collecting ridiculous amounts of money! They misdiagnosed our puppy and had her on pain meds that were exacerbating the underlying issue! After spending more than a thousand dollars with them, they referred us to a neurologist! This led to thousands and thousands of additional dollars for them to misdiagnosis our Lulu and send us hom... read more
Business response:
Robin G - I wish for the opportunity to discuss this with you in a less public way; my name is Randi, I am a co-Manager of the hospital and am always available at 303-451-1333 and rgold@cphvets.com. So sorry about the "no solid answers" - unfortunately developing a medical diagnoses is often a process of elimination. Our medical records do indicate that Internal Medicine or Neurology consult may be necessary "in the future" - our doctor was hopeful that Lulu's issues would improve if medication was given some time to work. W... read more
Talk about taking full advantage of new covid policies. Dog has eye infection, can't open eye. Been sitting here waiting for over three hours, not seen yet. I called to see where I was in line put me on hold lady just stood there, I am next over an hour ago, waiting for a tech to free up. Funny I've been watching through the window 4 techs having fun messing around. It is Friday after all.
Business response:
Hello Marcus N. - We do apologize for your extended wait; we understand how frustrating wait times are, especially when you are concerned about your fur baby. As an emergency service, we have to attend to our patients based on their medical needs and that sometimes results in longer wait times for those patients less critical. I tried to look for your records so I could address your concerns more specifically but, with the information provided, I am unable to find you in our system. Please don't hesitate to reach out for fur... read more
took my dog in, his glucose levels were low, body temp low, heart rate low. He had gotten into the trash. They said he needed to stay over night. Presented me with a bill for 2500. I explained I didn't have that available. They then said he was stable enough to go home and that his glucose was now stable. Served me with a bill for 805 dollars when I was quoted 480 for the blood work and xrays and to try and stabilize him. He was in their care for an hour. I'm sure the care he recieved was sufficient but they tried to gouge ... read more
This place is pretty awful. I was ordering my cats joint supplement through them online. They denied my last order because he hasn't been in for 12 months. No prior communication, no heads up. I just received a rejection email from the pharmacy a day after I ordered it. And of course since we're in a Pandemic, I can't get him in anytime soon. So my cats medical professionals are taking away his medication, and leaving him to suffer, instead of calling and letting us know that he required an appointment to keep getting his jo... read more
Business response:
Hi Jason, we are so sorry for the inconvenience and poor communication on our part! Your cats supplements were declined in error, and caught the next day. Hopefully this went through on your end? Please let us know if we can still be of assistance as we want to make sure Buddy is comfortable!
I took my dog in after hours for bloody stool and they wanted to do X-rays and blood work said they would run about $600. I ask to start with just blood work and we can go from there. After blood work is done they are ok with sending him home no X-rays. The bill came to $585 no X-rays! I am just baffled that the quote with X-rays was only $15 more than with out.
I took my black labs here for years because I really like the vets. However, they overcharge you for the services that they provide and are constantly recommending tests, shots that are unnecessary. Sure, I'm a sucker, I should just say no when they recommended this or that test or ear / teeth cleaning. I never left with a bill less than $500. The last visit was such a bad experience that I feel compelled to warn others. I found a tick the day before a scheduled visit so I asked them to take it out, they told me they took t... read more
DON"T GO HERE! All about money. Didn't feel like the vet or the tech liked their jobs or cared for my animal. Presented me with 2 options, leaving me to think I had no choice but to put him down, only to up-sell another option at the last minute! Dr. Hookam and tech Brittany treated my cat and I terribly and I am so thankful I didn't lose him due to their incompetence! Very shady business practice! On a Sunday when you feel as if their are no other options, go to Northside Emergency Pet Clinic! Five minutes away from this pl... read more
Business response:
Emily, we are sorry to hear you had a negative experience with us. I would like to further look into your specific situation, but am unable to locate your case based on your profile name. Please call and ask to speak to a manager at 303-451-1333, or email us at clientcare@cphvets.com.
Tried to bring my dog in after getting into a fight with another dog and he was bleeding from his neck and ear we were told 45 minute wait and we sat in the parking lot a hour and a half before calling again and being told it's 3 more hours and there's 5 people ahead of me when there was 2 cars in the parking lot when I showed up.
Frequently asked questions about Community Pet Hospital
How is Community Pet Hospital rated?
Community Pet Hospital has a 3.6 star rating with 824 reviews.
When is Community Pet Hospital open?
Community Pet Hospital is open now. It will close at 1:00 p.m.