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Community Pet Hospital
- Veterinarians
- Thornton, CO
About this business
Location details
12311 Washington Street, Thornton, CO, 80241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Fake sympathy all over their faces even rolling their eyes as they explained my options. Their prices are criminal considering the diagnosis alone is 1000$. Also they had us wait in the car in the sun for over an hour and diagnosed my dog with dehydration. Obviously we were both going to be dehydrated after that . They charged me for that too of course. I get that the prices are what they are and all but I am just so frustrated and disappointed at the horrible lack of bedside manner. I would way prefer a stern or serious exp... read more
Business response:
Thank you for sharing your experience. We take all feedback seriously and want to clarify that our team always strives to provide honest, clear communication and compassionate care—even when delivering difficult news. While we understand that veterinary care can be costly, our pricing reflects the quality and urgency of the services provided. Regarding the wait, emergency cases often require prioritization, which can unfortunately extend wait times. We’re sorry this was frustrating, especially given the conditions. We appre... read more
When you go to a pet hospital you expect to be helped. They didn't support the care that I needed for my pet and send us to another hospital ridiculous they should close and so a more helpful pet hospital can open.
Business response:
Hi Isaiah, We’re truly sorry to hear that your experience with us did not meet your expectations. Our goal is always to provide the best possible care for every pet and their family, and it’s disappointing to hear that you left feeling unsupported. In some situations, we may refer a pet to another facility if we believe they need a level of care or specialized treatment that’s best handled elsewhere. While we understand this can be frustrating, our intention is never to turn anyone away but to ensure your pet receives the ... read more
Took my dog in for a WALK-IN EMERGENCY VISIT & sat there for 2 hours.. I finally said something & then went back to a room... sat some more.. when the vet finally came in, she asked what was going on.. I showed her bump on my dogs chin & without looking, touching or anything but standing there.. told me if was bad oral care & it would be $3000 to take care of!! Holy smokes...! Such a disappointment because of the amount of time & money spent for nothing.. time to find a new vet!
Do NOT take your pets to community pet hospital!! THEY CALLED ANIMAL CONTROL BECAUSE I COULDN'T AFFORD THEM!!! My 9 week old puppy got stuck in the chain link fence and pulled himself free fracturing his jaw. They're the closest 24 hour emergency veterinarian so I had no choice but to rush my puppy there. They only care about money. They flat out told me to put him down if I couldn't afford the $2000 - $4000. I couldn't imagine euthanasia for a fractured jaw.. so I went back and forth with the Dr on pricing to give this baby... read more
This place misdiagnosed our dog after having her in the clinic all day in an oxygen cage, called and told us we needed to come back right away if we wanted to see our dog alive. We arrived there, and our dog was alert and excited to see us. They advised us to take her to an ER veterinarian by ambulance. I asked if the ambulance had lights and sirens, they told us yes, when actually it was just an SUV. When we arrived at the ER vet, the doctor was shocked that our dog looked and acted so good. She was nowhere near death. She ... read more
Please read the reviews prior to finding a primary vet for your animal. The doctors at this facility are incredibly knowledgeable and communicate well with treatment. However, the front desk staff are insanely rude and make you feel pretty worthless. Receptionist are the face of your business and what people see first. I haven't had a single good experience with the front desk staff via phone or in person. I tried the Holly location and same thing, terrible front desk staff. Very rude and short on the phone. I will be switch... read more
Insanely overpriced. Front desk receptionists are rude and never acknowledge waiting patients. Appointment times mean absolutely nothing, if you show up late they cancel you, if you're on time they make you wait minimum 30 minutes past your appointment time.
Sunday my sister and I brought her dog in to be seen because he had a very noticeable limp and was very restless. We called ahead and since it was Sunday, they told us to come in as a walk in and that they were not that busy. We arrived 10 minutes later to check in, the front desk said there was one person ahead of us. Since it was a walk in, we expected there would be a wait but ....2 1/2 hours later!?! We were finally seen. The front desk staff never reassured us that we hadn't been forgotten about, they never even acknowl... read more
This place needs new stuffing for front office all can go but the one young lady with dark hair she seems to be the only one that cares and is trying to help the blonde with glasses is the worse I had 2 encounter with her 1st was being my dog in for her surgery she very rude and just absolutely attitude, the 2nd time was a day later after my pups surgery that went long and no communication what's so ever I had to call in everytime to get an update, but the second visit she didn't check me in just told me to wait and never go... read more
Frequently asked questions about Community Pet Hospital
How is Community Pet Hospital rated?
Community Pet Hospital has a 3.7 star rating with 953 reviews.
When is Community Pet Hospital open?
Community Pet Hospital is closed now. It will open at 11:00 a.m.