Community Pet Hospital

3.6

Veterinarians
Thornton, CO

About this business

Healthcare Veterinarians

Location details

12311 Washington Street, Thornton, CO, 80241, United States

Get directions

Weekday	Schedule	Status
Mon	7:30 a.m. to 5:30 p.m.
Tue	11:00 a.m. to 7:00 p.m.
Wed	11:00 a.m. to 7:00 p.m.
Thu	7:30 a.m. to 5:30 p.m.
Fri	7:30 a.m. to 5:30 p.m.
Sat	8:00 a.m. to 1:00 p.m.
Sun	Closed

3.6824 reviews

Select a rating

Daniela K.

3 years ago

This place is very attentive and the people there care about these animals and are passionate about what they do. There is only one person that made it very uncomfortable and was unprofessional for me and my family when we had to put one of our fur baby down. Elizabeth Bruce is one of the vets there and she has a very unpleasant way of expressing herself. When I was there I could hear her make a comment to one of the other workers about how one of ladies where helping us and she needed help. But the way she said it was rude ... read more

Isaac C.

3 years ago

this place is the only partnered location with an emergency drop off, and yet they do not even care to update/fix their phone number so you won't be able to even reach them without direct drop off and hoping you can get a ear to listen. Listen to all the other reviews and stay far away.

Mary W.

3 years ago

Disappointed in this vet hospital. In March I adopted a dog and was seen by a tech and blood was drawn to continue on her medication.. I then went thru the pet portal to re-order since there was one more refill. I waited for it to come into the mail. After 5 days and no medication I called the vet hospital to check on it. I was told it was declined that I needed to go there to pick up the medication and schedule a wellness check. No phone call no email no nothing to say that this had been declined. When I questione... read more

Kylen P.

3 years ago

If I could zero I would!! It started out a couple weeks ago when I took my dog to go get her mouth checked because something was wrong they charged us $175 for the emergency visit and then they asked us to put $150 down deposit for a dental exam. I must mention they DID NOT give us the prices otherwise we would have saved. We then paid $450 for the dog to get one shot and a check up. I brought our other dog in for her dental appointment today and they proceeded to tell me that it was gonna be almost $2000 I told him I had 12... read more

Robby G.

3 years ago

They have are all over the place, one doctor at the Riverdale location diagnosed my dog after about two seconds with and said he had a torn acl and needed a $5-8k surgery. Their xray was broken, which they didn't bother to tell me when they knew i was bringing my dog for a leg injury. Second location doctor that did xray said he didn't have a torn acl just rest. After xray he was much worse and couldn't walk on leg at all. Third visit and i am over $400 in, doctor said surgery, quoted $2300-3000. Called back to ask about 2... read more

Bryant N.

4 years ago

IF YOU LOVE YOUR PET, PLEASE SAVE YOUR TIME AND HEART AND DO NOT GO HERE. This is our experience at CPH. Our beloved dog recently passed away and we took him to be taken care of and cremated through Community Pet Hospital and the whole experience was an ABSOLUTE NIGHTMARE. The person that was working mentioned that it is standard to receive the ashes of your pet, 2 paw prints, and a vial of hair to keep for memories. We wanted to keep more memories of our dog so we had asked for a paw print of each paw (total of 4) and they ... read more

Nonny M.

4 years ago

So they cannot be bothered to respond to my direct email but they DO reply on Yelp when you leave them a negative review? - huh, that says a lot about them. Stay away.

Business response:

A devastating loss and experience, I am sure. We are absolutely sharing your sadness. You are correct, and we are happy that you understand ... we do not have a crystal ball. This is what makes veterinary medicine as much an art as it is a science. Our team of doctors will always advocate for their patients in their best interest, if they feel there is a chance. Having said that, the final decision always belongs to you, the pet-parent. This case is under medical review and we share your sadness of the outcome. Please don't ... read more

D V.

4 years ago

Do not Took our dog here because he was throwing up, not eating, drinking, and lethargic. They took an x-ray and said they "thought" he might have a foreign body in his intestines and wanted to do surgery. So we paid the $3k and had them do the surgery. Their aftercare was apparently so poor that they couldn't keep his blood sugar stable and he began having seizures.... instead of thinking hey maybe there's an infection causing sepsis from his surgery they said he needed a neurologist and discharged him to us. They ... read more

Business response:

My name is Randi, I am one of the managers at Community Pet Hospital. I hope you'll reach out to me at 303.451.1333 and rgold@cphvets.com. Always available.

Sarah J.

4 years ago

Stay away.... stay far far away!!! This place has gone downhill fast. They use to take care of your animals with kindness and love. Now it's a money pit. We unfortunately came home to out fur baby in her kennel passed away. We brought her here as we have been coming here for years and got her privately cremated. We asked for her paw print and they stated that we would get one. Left us a message that our girl was ready for pick up as well as her paw print. Well, when we got here they didn't have the paw print!!!! Said that th... read more

Business response:

It hurts us to know that we failed to provide comfort when you needed it from us, your family veterinary, most. My name is Randi ... Please don't hesitate to reach out. You can be certain that we are addressing this from every angle to ensure it doesn't happen again. Sharing your sadness. Nala sounds like a beyond-special girl ... no doubt the loss is great and that she will be missed. Respectfully, Randi (rgold@cphvets.com and 303.451.1333)