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1421 Arch St, Philadelphia, PA, 19102, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Check in is at 3pm, our room was not ready until 8:30 pm due to short staffing and no clean rooms. We didn't get into our room until 8:50 pm. No one even offered us a dinner voucher or a simple bottle of water. Unacceptable
HORRIFIC Hotel No Photo ID = No Stay. No Where is this Posted as a "MUST HAVE" They threw a 70-year-old person out of their hotel at MIDNIGHT in JANUARY in PHILADELPHIA because I did not have PHOTO ID. A person who spent 12 hours at the University of Pennsylvania Hospital with a life partner undergoing very sensitive heart surgery. Oh, and they KNEW ALL OF THIS. NOT ONE PHONE CALL WAS MADE ON MY BEHALF.
Room should have been cleaner
Possibly the worst hotel experience ever. Staff is rude and doesn’t seem to be well trained on their system. Credit card was charged 4 times. GM didn’t almost nothing to resolve the problems except “try to keep the conversation positive”. Limited food and drink service at bar. 100% Fail! I would not book my dog here.
Courtyard Philadelphia Downtown has a 4 star rating with 1,103 reviews.
Courtyard Philadelphia Downtown is closed now. It will open on Monday at 9:00 a.m.