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Cpap.com
- Medical Supplies
- Stafford, TX
About this business
Location details
13235 N Promenade Blvd, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Review only covers the sales process but it is SIGNIFICANTLY better than competitor DME companies. Information provided is ample and accurate, live chat representatives are real people, able to answer questions without creating tickets, prices are terrific, prescriptions are reviewed almost immediately. I just placed my order so I can't yet comment on delivery or service, but this sure seems like a quality company that is customer service oriented.
The "RESMED AIR SENSE 10" WATER CHAMBER GOES TO LEAKING AFTER ABOUT 4 TO 5 MIONTHES. The Glue Joint on the BASE COMES UNGLUED. I have tried to glue it with super glue. It keeps leaking and now appears HARD TO FIT IN THE MACHINE. That is a real PROBLEM WHEN YOU WANT TO GO TO SLEEP. JUST BEWARE...THE WARRANTY SAYS " MACHINE COVERED TWO YEARS" We will see IF, the WATER CHAMBER IS COVERED. Thank you Curtis
Business response:
Hi Curtis, We are very sorry for the poor experience with your Resmed Water chamber. These water chambers have a 90 day warranty when purchased separately. Please reach out to us via email,, chat, or phone and we would be happy to create a warranty replacement exchange for you.
What a scam they take your money send you the device , but when it stops working, they want you to send the machine back for a warranty review with no predetermined amount of time therefore, without a medical device absolute disregard for customer care, well-being
Business response:
We are sorry to hear that you are having these issues with your machine. We have initiated contact with you to start the troubleshooting process, and are committed to getting you on your cpap therapy. If the troubleshooting tips emailed to you are not able to resolve, please feel free to call and ask for me (Daryl) and we are more than happy to assist! If we are able to resolve your issues, we would ask that you kindly please update your review at that time to your current level of satisfaction. Again we apologize for any in... read more
I returned a machine that was unused but because I didn't have the original box they refused to give me a refund. I will never order anything from them again. Live and learn I guess.
Business response:
Hi Brian, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. We hope to hear from you soon!
I am extremely upset with the company. When I initially contacted them, I was told I needed a prescription. I followed up with my provider and had them fax the prescription. I then called and placed an order, at which time they noted they did have the prescription with the setting, etc. I was also given advice on the type of mask to order. I received the machine and mask and tried it a few nights. I then brought the machine with me to my provider and learned that I was given wrong information and the wrong component (regular... read more
Business response:
Hi Debra, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. We hope to hear from you soon!
Placed my first order yesterday with cpap.com, and it turned into a totally negative experience. They accepted the order with no indication of either item not being available, and also accepted my payment. I received an order confirmation of the 2 items (a C-Pap machine & a mask), still with no indication of anything being out of stock. Per their website at the time I placed the order, it was going to ship the same day with delivery on Saturday. Never received any notification that the mask was out of stock - only found out ... read more
Business response:
Hi Pip, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. We hope to hear from you soon!
I bought a humidifier for my dream station and when I got it, it still didn’t work. I assumed it was the front part of my machine so I called them back to return humidifier and ask them about buying new machine. When the girl told me if I opened the box it came in they would not return it. I don’t know how you try it without opening the box but I guess they have their rules and so do I. I will no longer buy from them since I’m out $130. and it could have been worse if I would have bought a machine there. Sorry for this revie... read more
The website advertises same day-shipping if ordered by 4 pm. I ordered at 7 am and it did not ship until 2 days later. I called customer service and they said it doesn't apply to Saturdays. That fact is left out of all the advertising.
Business response:
We apologize for any confusion caused by our shipping policy. Our FAQ page at https://www.cpap.com/cpap-faq# under "Shipping" does states that orders placed before 4 pm Central Standard Time (CST) Monday through Friday will be shipped the same day, provided that prescription requirements are met and the item is in stock. We apologize if it was unclear and we will do our best to make our policies even clearer going forward. I see that we have as a courtesy already refunded you for the amount you paid for the shipping, but ple... read more
I was amazed that you require a prescription for me to purchase a P10 nasal pillow. Why in God's name would you require this? I have been using a bipap machine for over 10 years and cedrtainly don't have the prescription for it.
Business response:
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the requirement of a prescription for the purchase of a P10 nasal pillow. We want to assure you that the requirement of a prescription is not something we impose, but rather a requirement set forth by the Food and Drug Administration (FDA) for certain medical devices, including CPAP masks and accessories. We understand that this can be an inconvenience for our customers, but we take our responsibility as a medical equipmen... read more
Frequently asked questions about Cpap.com
How is Cpap.com rated?
Cpap.com has a 4.8 star rating with 5,260 reviews.
When is Cpap.com open?
Cpap.com is open now. It will close at 5:00 p.m.