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Cpap.com
- Medical Supplies
- Stafford, TX
About this business
Location details
13235 N Promenade Blvd, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid CPAP.com 35.00 for overnight delivery. When items did not arrive overnight, CPAP.com refused to refund expedited shipping charge. I asked for an RMA to return merchandise and they stopped responding to repeated emails.
Business response:
Hi Kevin, We are very sorry for your delayed delivery. We made an attempt to reach you via phone, but had to leave a message. We want to resolve your concerns right away! Please give us a call at; 1-800-356-5221 and ask to speak with Carol M. Thank you for keeping us on our toes and we hope to hear from you soon!
i was about to pace an order then decided not to and close out i then got repeated calls to finish my order, if i wanted to finsih the order i would have and why are you tracking everything i do on the site. then i was asked to be a tester on their new website and get 30% off so i tested it and found several errors and could not place an order. i emailed them and got back a message : I regret that we were unable to help you with your CPAP needs. The time for using the testing environment of CPAP.com has expired. It is schedu... read more
Business response:
Hi Cary, CPAP.com, doesn't normally contact customers regarding online orders not being completed unless, the request is made by the customer, so sorry about that. Also, we want to apologize for the troubles with you using our testing site. CPAP.com, was well aware of the potential issues and problems our customers could possibly have in our testing environment, which is why we offered a deep discount. Clearly, we missed the mark on providing you with the level of service and appreciation that we strive to provide to all o... read more
Great interface on the website, responsive chat function, and products I trust. I've been a customer for more than 5 years and will NEVER go back to the respiratory care companies that are usually paired with doctors.
Business response:
Hi Pam, thank you for being a loyal customer! Please let us know if there's anything else we can assist you with.
Ordered a bundled deal consisting of a complete mask system and two replacement cushions plus two additional free items. Received the free items but not the mask bundle. Upon calling CPAP.com i was informed the bundle was no longer available. They did ship a full mask without the spare cushions the following day. I returned to the website the following day and saw they were still offering the bundle offer but for $20 more. Spoke to CSA supervisor and she indicated the the bundle deal from the manufacturer was no longer avail... read more
Watch out for their return policy! Read the fine print. They are not flexible even if you have not opened the package.
Business response:
Hey Phil! We are very sorry that you were not happy with a product purchased from us. We have a pretty lenient return policy. We definitely need to look into what went wrong with your request for a return. We are having some trouble locating your order in our system. Please give us a call at: 1-800-356-5221, or e-mail us your account information (order number, phone number) and we would more than happy to contact you back in an effort to resolve any concerns you have. Customer satisfaction is of utmost importance to us, we'r... read more
Ordered the wrong item, they took it back and refunded the cost since the was the first time I sent something back to them, I made the mistake myself but they were gracious and allowed me to returned the unused item.
Business response:
Hi George, we are all subject to making a mistake every now and then! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Called 3B about the noise the RESmart Auto-Cpap makes. I spoke with the technician and he said it sounds like it needs to be replaced and that I should call cpap.com where it was purchased. Serial number ***********. I called cpap.com and spoke to someone and he sent directions to send the machine back for warranty evaluation which could take approximately 6 weeks or more and if cpap.com could not do the warranty evaluation, they would send it back to the manufacturer for warranty evaluation that could take longer. Since thi... read more
Business response:
Thanks so much for taking the time to submit a review. We are so sorry to hear about the negative experience you had with our returns process. Our Customer Service Team will be reaching out to you soon to address your issue. If we can help with anything in the meantime, please don't hesitate to email cpap@cpap.com or call 1.800.356.5221.
Ordered a Freedom CPAP battery from them ($278) after reading the battery would last 6-8 hours. During purchase, I asked if I had any trouble with the battery should I return it to CPAP.Com or the manufacturer and was told CPAP would handle any problems and that they had an easy return policy. Tested the battery twice and it lasted less than 2 hours. Tried to return the item and was told by CPAP.Com Customer Service that since the item was opened the return policy was void. They sold me a product that did not perform as prom... read more
Business response:
We are so sorry to hear about this negative experience. I see our representative Layne has reached out regarding this issue. If you have any questions or concerns, please contact us by phone at 1-800-356-5221 or by email at cpap@cpap.com.
I have never worked with a company that was as fast and honorable as CPAP.COM. I really do not understand why they are not accredited with the BBB.
Business response:
Thank you for taking the time to review us! We are so glad you had a positive experience with CPAP.com. Have a great night's rest!
Frequently asked questions about Cpap.com
How is Cpap.com rated?
Cpap.com has a 4.8 star rating with 5,260 reviews.
When is Cpap.com open?
Cpap.com is closed now. It will open at 8:00 a.m.