This profile has been claimed by the business owner or representative.
Cpap.com
- Medical Supplies
- Stafford, TX
About this business
Location details
13235 N Promenade Blvd, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zach spent an hour plus to address all my concerns. Got a machine overnighted during all these recalls.
Business response:
Hi Ben, We hope you enjoy your new machine! Please let us know if there's anything else we can assist you with.
I paid out of pocket for a Z2 travel cpap. First I called cpap.com and talked to a representative about my choices. I told her my main asks were for a quiet machine with humidification. She recommended the Z2 as the quietest and said it had a humidification system that did not need water. I asked if I could use my current P10 mask and she said yes. However, she neglected to tell me (even after I said a major need was humidification) that that mask can’t be used with the humidification system. So after getting a 3 day noseble... read more
My CPAP was on for approximately one hour before turning off. I woke up in the middle of the night choked out with no air because you sent a defective device. How can it only work for one hour. I am up at 2:30 in the morning when I have things to do tomorrow because now I can’t sleep. I spent good money to have a proper product delivered and now I can’t breathe. You have to be kidding me. I’m livid!!!!!
I do not feel that Kristan did everything she could to resolve my complaint. The battery pack info does not clearly state a DC converter is needed but not included. It is in the next-to-the-last sentence, in the LAST of FIVE paragraphs. They are charging a fee for open box on the return, when I had no idea the CPAP would not connect without opening the box. The DC converter costs $84.95.
Business response:
Hi Althea, In follow-up to our phone conversation, thank you so much for your great feedback. We are very sorry for the frustration you were caused and very pleased that we managed to resolve your concerns. Please let us know if there's anything else we can assist you with.
Bought a brand-new Dreamstation APAP machine, paid in full, also an extra supply kit. Spent several hundred dollars. Talked at length on the phone with a representative. Within only a few weeks, the device was recalled. I can't use it at all anymore. I can't use any of the supplies that came with it. CPAP.com won't take any of it back, even though the unit's defective. Not even the supplies because "it's outside the window." They instead want me to buy something ELSE new and then they won't charge me the 15% restocking fee o... read more
Business response:
Hi Heather, We are very sorry about the frustration that the Philips Respironics recall is causing you. CPAP.com, is and will continue to advocate for our customers with Philips in an effort to resolve concerns related to the recall. We want to apologize for the wrong name mishap from our previous email. Someone from our customer service department will be contacting you shortly to further discuss your concerns. Best Wishes
I had such a good first experience with them initially with my first order three months ago. So I decided to order from them again. It’s been over two weeks not a word on my order. They haven’t contacted my doctor for my script. I have tried calling four times and never got through to a live person. I waited over a half hour on at least one occasion. The chat option is not working currently and it says to text them- no response to a text either. I also tried emailing them- again no response. And I did check my spam box just ... read more
Business response:
Hey Sue, We are very sorry to hear about the poor experience you had with our company. We are currently understaffed and have a high call volume. we apologize for all delays. We want to resolve your concerns. Someone from our company will be contacting your shortly.
Bad customer service. I called multiple times and no answer. Emailed customer service twice no answer. I finally had to dispute the charge on my credit card.
Business response:
Hi Keith, We are very sorry to hear that your calls to our company have went unanswered. We are currently understaffed and dealing with an unusually, high call volume, which leads our customers to having a longer hold time. Our records indicate that your order shipped on 5/10/21. We apologize that you didn't receive the order, but it was evidentially, lost during transit. I'm showing that someone made an attempt to reach you via phone, but not sure if we managed to speak with you. Someone from our office will make an attem... read more
I am a long time customer of CPAP.com. I recently ordered a 3B Medical lumin Bullet which will not work with my hose (Climate Line Air by Resmed) and such non-compliance was not made clear before ordering. I have tried to contact this company by email, text and phone, to try to resolve htis matter, all without success. NOT HAPPY!
Business response:
Hi Marc, We're very sorry that you weren't advised that the Climateline Hose wouldn't work with the Lumin Bullet however, this information is listed on our CPAP.com website. Also, the Bullet, was sold with free 30 day returns. After reviewing your account we show the return of the Lumin Bullet has been initiated. Once, this item has been checked into our returns department, you will receive a refund. Also, we want to apologize that you weren't able to speak with anyone in a timely manner via phone and for the delayed email... read more
I am a long time customer of CPAP.com. I recently ordered a 3B Medical lumin Bullet which will not work with my hose (Climate Line Air by Resmed) and such non-compliance was not made clear before ordering. I have tried to contact this company by email, text and phone, to try to resolve htis matter, all without success. NOT HAPPY!
Frequently asked questions about Cpap.com
How is Cpap.com rated?
Cpap.com has a 4.8 star rating with 5,260 reviews.
When is Cpap.com open?
Cpap.com is closed now. It will open at 8:00 a.m.