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Cpap.com
- Medical Supplies
- Stafford, TX
About this business
Location details
13235 N Promenade Blvd, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor - the company charges sales tax for DMC, even though the state has exempted DMC from sales tax. The say they use an algorithm for tax which cannot be corrected. Very poor service.
This company lacks customer service and empathy. I’ve been a customer for over 10 years. Never purchasing another item from them again. Thankfully they are not the only online CPAP supply provider.
Dont expect help from Crystal or Carol at cpap.com, will not respond to phone call messages nor text emails. I have no reason to lie or exaggerate, I have proof of what I say. If you need cpap supplies, go elsewhere for better customer service.
I hope my experience turns positive. I received my Cpap battery backup which I was hoping to have for travels during the holidays. Received it and it was DOA. Although the customer rep was great did not seem she had much latitude to help. The party line was, whoops, your product did not work and although it was supposedly tested before leaving the company they accepted little responsibility. I was told no refund but send it back at my expense and they would evaluate it then maybe it would go back to the mfg. a total of maybe... read more
Business response:
Hi Jeff, We're very sorry for the problems with your battery. Someone from our Customer Service Department will contact you shortly in an effort to resolve your concerns, Thanks for your feedback and we hope to speak with you soon!
After taking an order for $400 and 4 items, I was contacted that an item of the order (Cleaning Bundle ~$30) was not in stock. I asked to ship the other items and then just ship the back ordered item when stock returned. I was told I could not and had to wait for the bundle. After 3 weeks, I checked and the bundle was listed on their site as in stock. I wrote to request the order be sent asap and was told the items (now plural) were back ordered. I am confused how it’s ok to sell purchased equipment and refuse to send it. My... read more
Business response:
Additionally, my $30 bundle shows in stock and a call in says it is not. So they are still selling out of stock items. And my needed dryer now shows out of stock (half the reason for the order. The other was the cleaner).
The company is great, but one customer service rep. Is horrible " Joss ". This jady will bill your card twice and not tell you anything ! You have to pull teeth to get info on your account. The best Rep. there is Agnes, helpful and a wealth of info. Great co. Joss only bad rep. I had there.vAlso,bgreat supervisor. Mark ******
Business response:
Hi Mark, In follow-up to our phone conversation, we are very sorry about your poor experience. Thank you for your valuable feedback as it allows us to make the necessary changes so that we may provide our customers with a better experience going forward. Again, we apologize for the inconvenience and hardship that we caused. We hope that you will give us another chance to service your CPAP needs in the future.
Last month I ordered a travel CPAP from CPAP.com. Their agent recommended an $880 machine and adapter. After receiving the machine and adapter I learned that it was the wrong device for my hose and further more that there is no way to remedy this situation. Now, despite making the wrong machine recommendation, CPAP won't refund my money claiming that the device has been used. Used? Not possible as I cannot use the device. They recommended this device and now refuse to refund my money. Obviously, I don't recommend them.
Business response:
Hi Douglas, In follow-up to our phone conversation, we are very sorry for the inconvenience you were caused. We are glad that we managed to resolve your concerns and please feel free to contact us at: 1-800-356-5221, with any further questions, or concerns.
CPAP.com "I have used CPAP.com for many years, and in early April tried to place an order for replacement supplies as we were traveling and would be gone for 3 months. After working through the ordering process 3 times (thinking it must be user-error), I called CPAP.com for assistance, and was told they were currently unable to ship to Florida thus the reason I was unable to place my order. I was told CPAP.com and the State of Florida are in “negotiations” for CPAP.com to be able to ship to a Florida address. I tried again a... read more
Business response:
Hi Marti, We are very sorry for the inconvenience you were caused while we awaited our Licensure for Florida shipping. This process has since completed and we are happy to ship any new orders to Florida! We appreciate your business and hope to hear from you soon!
This company was okay to buy things from when I needed CPAP products, but I don't anymore, and literally, no matter what I do (for months and months now), they will not stop harassing me with repeated e-mails. I have followed their unsubscribe procedure repeatedly for months and I'm still (as of today) getting e-mails from them. I finally got so fed up with the harassment I called them and tried to escalate it. This is a terrible, terrible company that is either completely incompetent or is literally determined to make your ... read more
Frequently asked questions about Cpap.com
How is Cpap.com rated?
Cpap.com has a 4.8 star rating with 5,260 reviews.
When is Cpap.com open?
Cpap.com is closed now. It will open at 8:00 a.m.