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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*********'s affiliated entity, ***********, initially indicated that I would be contacted upon eligibility. Despite this, after a six-month waiting period, I was informed of a loan denial. The agent cited a potential call in July. Subsequent inquiries led to a request for my bank statement, followed by a delayed response. The loan was ultimately denied by underwriting, citing a low credit rating. Further discussion resulted in the agent's commitment to monitor the rating without resubmitting to underwriting. I suspect this a... read more
This place has over **************************************************** as a single mother of 5 kids.
Business response:
Hello *******,Were sorry to hear about your experience and truly understand how concerning this must be especially as a single mother supporting a family. We take this feedback seriously and want to make it right.Unfortunately, we were unable to locate your account based on the information provided. Please reach out to us directly at ********************************* so we can investigate this matter and assist you further.Thank you for bringing this to our attention were here to help.Sincerely,Credit9
Between them an americor, not sure who is more shady of a company. Kept receiving harassing phone calls saying I needed to close out my ******** loanand get a credit 9 loan as this would pay off my husband and my debt faster and rebuild our credit. I told them how much I could afford and told that would be no problem. My loan *** was rude and basically harassed me into to the loan or I would have to start all over with ********. This is one of the worst companies I have ever dealt with. Please don't fall for the scare tactic... read more
Business response:
********,Were truly sorry to hear about your experience and appreciate you sharing your concerns. What youve described is not the level of service we aim to provide, and we take this feedback seriously. Our goal is to support our clients in resolving their debt with transparency and respect. Please reach out to us directly at ********************************* at your earliest convenience so we can review your account in detail and work together toward a resolution that better meets your needs.Credit9
i want to say i been paying credit 9 for 2years for a loan 0f ****** i have paid them so far ****** they say i still owe them ****** they are ripe off they say they help you but they don't i still pay them on time because i have no choice i am thinking of getting a lawyer to help me take them to court and let the judge decide if this is fair so please if you in a hole like i was for help don't use credit 9 they are rip off please pay this forward so they cant do this to anyone else thank you
Business response:
******,Were sorry to hear about your experience and understand your concerns. Its important to us that our clients feel supported and clearly informed throughout their journey with us. Wed appreciate the opportunity to review your account and clarify any confusion regarding your loan terms and remaining balance.Please reach out to us directly at ********************************* at your earliest convenience so we can discuss your situation in more detail and explore potential solutions together. Thank you for sharing your fe... read more
I have paid off my debt with credit 9 july 9th 2024 and I was told it could take up to 90 days to see my credit score change . And here it is 8 months later and showing a negative balance. I only found this out when I applied for a mortgage. I do have proof from my bank that I paid it off in full
Business response:
****,Thank you for sharing your experience. We're sorry to hear about the issues you've encountered regarding your credit reporting after your account was paid off. We understand how frustrating this must beespecially when applying for a mortgage.Please reach out to us directly at ********************************* at your earliest convenience so we can review your account in detail and work together toward a resolution. Were here to help and want to ensure this is addressed properly.Kind regards,Credit9
Went back and forth numerous times with this company explained my limits via phone communication as well as wanting to visually see the information so I could review at my pace and not be rushed over a call. Was told 25+ times that the information would be sent via email for my review, when it wasnt was assured it would be sent immediately when it still wasnt was told they needed to verify it was me via phone before sending along any information. Ok, today I did that and again expressed my concern with wanting to review the ... read more
Business response:
Thank you for sharing your feedback. We genuinely apologize for the frustration and confusion you've experienced. We strive to provide transparency and a clear process for all of our clients, and its clear we fell short in your case. We would like to understand more about your situation and work to resolve any concerns you have. Please reach out to us directly at ********************************* at your earliest convenience so we can discuss your situation in more detail and explore potential solutions together. Your satisf... read more
I signed a truth in lending disclosure on 09/30/24 for a loan in the amount of ********* with the origination fee included & a monthly payment of ******.When I set up my online account in the client portal a few days later I noticed that the current loan balance stated ********* with a monthly payment of ******* HOW IS THIS POSSIBLE??? I did not agree to those terms. After contacting customer service via telephone(left message) I immediately called & texted the person who diligently pursued me to sign the agreement & stated ... read more
Business response:
Dear ******,Thank you for bringing this issue to our attention, and I sincerely apologize for the confusion and frustration youve experienced. We understand how important clarity and transparency are when it comes to your finances, especially with something as significant as a loan.I want to assure you that we take matters like this very seriously. From your message, its clear that there was a discrepancy between the terms you agreed to and what was reflected in the client portal. We are committed to resolving this issue as ... read more
I had a loan with is this company. I started a debt consolidation with a company beyond finance I have the money in my debt consolidation at beyond ***** account to pay this account but ********************** will not return any of the phone calls to we can finalize my loan. When I call credit 9 they tell me my account is closed but I can pay it but if they want theyre money why wont the talk to the company that have sent them all the paperwork they requested to get paid and finalize the loan. Just want credit in my paid and... read more
Business response:
Dear ******,Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties youve encountered in finalizing your loan and for any frustration this has caused.We understand how important it is to resolve this matter promptly, and we want to assure you that your feedback is taken very seriously. We are committed to ensuring that all necessary paperwork is processed quickly and that communication between Credit 9 and Beyond Finance is seamless.Please allow us the opportunity to address this iss... read more
My experience with Credit 9 was initially ok. When I tried to discuss how I got to this loan I was discussing my feelings with their partner company which is ******** and it being public knowledge that they work together I asked for advice on what to do with my situation knowing full well they could help me. I only asked for a number I could call to talk to someone not associated with my file. They gave me the same number everyone gets. It was disheartening. I was not sure what to do do I reached out to credit 9 by email wit... read more
Business response:
Dear *****,Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration you have encountered. Your feedback is important to us, and we take it very seriously.We are sorry to hear about your difficulties in getting the support and advice you needed. Our goal is to provide clear and helpful guidance to all our clients, and it is disheartening to know that we did not meet your expectations. We understand how crucial it is to have accessible and effective communication, especially in tim... read more
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,020 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.