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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
CALLS AT LEAST THREE TIMES A DAY. EMAIL AND TEXTS THAT I AM EILIGABLE FOR A DEBT CONNSOLIDATION LOAN BUT WHEN I CALL BACK IT IS ALL QUESTIONS ABOUT MY LIFE THAT A DEBT RELIEF PROGRAM WOULD OFFER. THEY LIE AND LIE TO GET YOU TO CALL TO TRY TO CONVINCE YOU TO DO SOMETHING THAT SHOULD BE ILLEGAL. STOP LYING THAT YOU GIVE DEBT CONSOLIDATION LOANS AND THAT PEOPLE ARE ELIGIBLE.
Business response:
Dear [Reviewer's Name],Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience caused by our communications. Your experience does not reflect the level of service we strive to provide.We understand how the volume and nature of our calls, emails, and texts may have been overwhelming. Our intention is to assist individuals with their debt relief needs, and we regret if this came across differently.Please know that we do offer debt consolidation loans and debt relief pr... read more
I never asked for Credit 9 to call, after many calls I asked them to stop calling and remove me from their call list. Credit 9 said they cannot remove my name or number without a reason! I stated I gave you a reason I do not want you to call , I do not need your service. Credit 9 then said you have debt right? Actually I do not have credit card debt, I do use my credit cards. Credit 9 questioned that statement, then Credit 9 said do I not have income for a loan? I then asked for a manager Credit 9 stated they could not do th... read more
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our calls and the handling of your request to be removed from our contact list.We strive to provide respectful and helpful service, and it is clear we did not meet these expectations in your case. Your feedback is very important to us, and we are taking steps to ensure that such issues are addressed promptly and do not happen in the future.Please contact us directly at ************... read more
I was just notified that I am eligible for a credit 9 loan. I have been working with AMERICOR debt relief. From what I am seeing on here I don't think I want to have any part of this loan. I am already paying AMERICOR debt relief more than I can afford. With all the fees I don't know how I will ever get my debts resolved.i don't think
Business response:
Thank you for sharing your concerns with us. We understand that managing debt can be challenging and we want to ensure that you feel confident and comfortable with the services we provide.We apologize if the fees and payments are causing you additional stress. Our goal is to help you resolve your debts in a manageable way. We would like to discuss your situation in more detail to explore all available options and find a solution that fits your needs.Please reach out to us directly at ********************************* at your... read more
I requested a early payment be drafted using their online system. The date of June 11 was entered to be drafted but funds were taken from my account on May 29, 2024. Checked online and could see that the $200 extra payment had been posted. Called to get the money reimbursed to me. They initially said that they didn't have my payment. After much discussion they acknowledged the payment was there and agreed to reimburse back to my account within 2-3 days. June 4, I called because the funds had not been put back into my bank ac... read more
They call all hours of the day and multiply times daily. I never signed up for a loan and can't get them to stop calling!!!!
Business response:
Dear ******,We sincerely apologize for the inconvenience and frustration you've experienced with our calls. We understand how disruptive frequent and untimely calls can be, and it is never our intention to cause any distress.It appears there may have been a misunderstanding, and we take your feedback seriously. We have now added your number to our Do Not Call list to ensure you no longer receive calls from us. To confirm this change or if you have any further concerns, please contact our customer service team at ************... read more
Business calls multiple times a day to the point that it's borderline harassment. I've never done business with them nore have I seeked out a loan with them.
Terrible company , How is it on the app I see an amount but when I want to pay off what is owed in full what is viewed on my app and apparently the representative has a different number that I have to pay because she said it was interest. Meanwhile I was paying my stuff off with no problem I did not need there service it extended my time period and added more interest when I was initially told oh like ***** cents. I am now told it's *****. I do not see any of this information on the app and I can't even make additional payme... read more
Business response:
Dear *********,We appreciate you taking the time to share your concerns, and we're genuinely sorry to hear about your experience. Your feedback is important to us, and we take it seriously.We apologize for any confusion regarding the discrepancy between the amounts displayed on the app and those communicated by our representatives. We understand the importance of clear communication and transparency, and we regret if this was not reflected in your interactions with us.Regarding your concerns about additional payments and int... read more
If there was a zero I would use it this person: ******************* Who is also part of this company got rude and inconsiderate when I specifically stated I was only interested in a loan not credit counseling. They want me to stop paying my accounts so they can negotiate no way! Been there done that worse thing I ever did! Cant ever recover from that again!
Business response:
We are deeply sorry to hear about your negative experience with our representative, *******************. Your feedback is important to us, and we sincerely apologize for any rudeness or inconsideration you encountered during your interaction.Providing respectful and attentive service to our clients is of utmost importance to us, and it's clear that we failed to meet that standard in this instance. We take your concerns very seriously, and we are committed to addressing them promptly and effectively.Regarding your preference ... read more
I did not receive the services I was expecting. I was told I owe more money on my credit cards than which I gave to them. If my balance was $500 and I was never late why would I owe $800? I was not told that the accounts had to be late in order for me to get a negotiation.. I am paying the same amount that I could have paid the card off myself there was no negotiation, other than one or $200 maybe.
Business response:
We are deeply sorry to hear about the frustration and disappointment you've experienced with our services. Your feedback is invaluable to us, and we sincerely apologize for any confusion or misunderstanding regarding your credit card balances and the negotiation process.It is concerning to hear that you did not receive the services you were expecting and that there was a lack of clarity regarding your credit card balances and the negotiation process. We understand the importance of transparency and accurate information in th... read more
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,020 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.