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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Credit9 has been dicey and I would urge caution. Among other errors, Credit9 made an internal billing system change in Spring of 2023. My direct debit payments stopped. Credit9 sent no notifications about why the payments stopped and I immediately reached out. I was told not to worry, the billing system was being updated and I was in no way delinquent. I had to reach out at least 3 more times to ask why the payments were not being deducted. After 4 payments were not deducted, I was told that the billing sy... read more
Business response:
We sincerely apologize for the challenges and frustrations you've experienced during your time with Credit9. Your feedback is incredibly important to us, and we want to address your concerns and work towards a resolution.It's unacceptable that you encountered issues with our billing system and experienced a lack of communication and clarity from our team. We understand how frustrating and concerning this must have been for you, and we deeply regret any inconvenience or stress it may have caused.We assure you that we are acti... read more
Never use this company! They say they will pay off all your debt but then they dont. We have had two credit card companies now come after us one for a judgment against us and the other saying they havent been paid at all and wasnt told they havent been. Now we owe credit 9 and these credit companies. They are hard to reach and then tell us there is nothing they can do. Also dont use Americore they are the company you first go through to get to credit 9. They have completely screwed us and the payments are super high compared... read more
Business response:
We are deeply sorry to hear about the challenges you've encountered during your experience with us. Your feedback is crucial, and we take your concerns very seriously.It's distressing to learn that you've had difficulties with your debt settlement process and that it has resulted in additional stress and financial burden for you. This falls short of the standards we hold for ourselves, and for that, we sincerely apologize.We want to assure you that we are committed to addressing these issues and finding a resolution. We unde... read more
Please stop calling me I have had enough. Everyday its your company calling. I didnt even know this till now.
Business response:
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.
Credit 9 has not done anything for me. All the back and forth and not knowing how or when they are going to do their part. Just too much.
Business response:
I'm sorry to hear about your experience with Credit 9, and I appreciate you bringing this to our attention. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly.To better assist you, could you please provide more details about the specific issues you've encountered? Alternatively, if you prefer, you can reach out to our customer support directly at ********************************* to discuss your situation in more detail.We value your feedback and are committed to resolving a... read more
I did the prequalification and then called to check on the status of the loan. The gentleman who answered the phone was rude from the minute. He answered and then hung up on me. I would definitely not recommend going with a company that treats people in this manner
Business response:
I am sincerely sorry for the unacceptable experience you encountered when checking on the status of your loan. Your feedback is deeply concerning, and I want to assure you that this behavior does not align with the level of service we strive to provide.I extend my sincere apologies for any frustration or inconvenience caused by the rudeness of our representative. This matter is being taken very seriously, and we are conducting an internal investigation to address and rectify this behavior promptly.Your experience does not re... read more
Wish I did more research before going through with this defaulting payments. It ruined my credit, then when I called for a refinance. You're required to have over a 680.
FOR THE LOVE OF GOD TAKE THE **** AND STOP CALLING ME!
Business response:
We have adjusted our records and have placed the contact information we have on record on our internal Do Not Contact lists. We trust that this action will prevent any further contacts
I've told them I wasn't interested in their services but they continue to call me several times daily. It's annoying!
Although I havent received multiples of calls, I just now found out that Credit9 is Americor debt consolidation. I dont know why they have to lie about who they are but that immediately sent me off and I canceled my application.
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,020 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.