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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’m very disappointed with the level of service here. The staff never provides updates on the progress of my vehicle—once it’s dropped off, there’s no communication or follow-up, even when it’s promised. Having recently moved to this area, I had hoped for a seamless experience, but I find myself considering going back to Sewell. The difference in customer service and relationship management is night and day; unfortunately, this location feels years behind.
Business response:
Your Feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Crest Cadillac service department and staff is always extremely professional and always helpful and very knowledgeable.
Business response:
Glen, we deeply appreciate your kind words about our service department staff! We are, however, concerned to see that your rating is a 1-star rather than 5, and we would like to learn more about what we could have improved upon during your visit. At your earliest convenience, please reach out to James Freel, our Service Director, at jfreel@vtaig.com. Thank you, and we look forward to speaking with you.
Crest Cadillac’s service department is a disappointment. Repairs were done improperly, and when I brought it up, there was no accountability or professionalism. Promises of timely service turned into repeated delays with no communication. For a luxury brand, this level of carelessness is unacceptable. I will not be returning and do not recommend Crest Cadillac to anyone!
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at Jfreel@vtaig.com to further discuss your concerns.
Ty King is exceptional and an asset to your customer service team, however, I suspect the technicians working on EVs may need additional training. The technicians don't seem to be able to fix my Lyriq with one visit. Recently, a rear light failure required two visits to repair, requiring me to leave the vehicle there twice. A loaner vehicle wasn't available so this was a major inconvenience. Picking the car up was a real problem as well. There was no paperwork for the second repair, so the vehicle took a considerable time to... read more
Business response:
Your feedback is appreciated. We lease reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
After being a loyal customer for over five years, I will never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days. Instead, the technician didn’t even know what parts were needed, ordered the wrong one, and then broke another part that was on backorder. It took them two weeks to finally get my car back to me, and no loaner was ever provided. When confronted the manager Logen’s response was basically, “it is what it is, things go wrong,”... read more
Business response:
Your Feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Management needs to change. James and Logan need to change their attitude towards customers. Simply rude and careless - don’t do business here.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig..com to further discuss your concerns.
My Escalade has been serviced here for all recommended service since I bought it here in 2019. This is the first time it was returned to me dirty. They had it from 7:30 in the morning until 5:30 in the evening., and did not clean it inside or out. Very disappointing.
Business response:
Thank you for taking the time to provide feedback about your recent service experience with your Escalade. We understand your disappointment. We recognize that maintaining the high standards you have come to expect is essential, and we take your concerns seriously. Your experience helps us identify areas where we can improve our processes to ensure every customer receives the complete care they deserve. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can discuss this matter further and work to res... read more
Zero accountability. Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they have your car in their possession.
Business response:
Your feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin cbrosin@vtaig.com to further discuss your concerns.
The communication was terrible from beginning to end. I pulled into the service bay and waited for someone to come around and greet me. Not sure how long I waited, but I did see a whole bunch of employees standing around talking. I finally got checked in and was told it would take two hours for an oil change and tire rotation. Seemed long for two quick and easy services. It’s a dealership so I figured that’s why it’s slow. After two hours, I heard no update. I waited by the service desks but my service person was already gon... read more
Business response:
Your feedback is appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.