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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very little personal interaction; took too long to get my vehicle at time of pickup
Business response:
We greatly appreciate your feedback and are pleased you chose Crest Cadillac for your automotive needs. We understand that meaningful personal connections and efficient service timing are important aspects of your experience with us. Your comments about the pickup process help us identify areas where we can enhance our customer service approach. We value customers like you who take the time to share their experiences, as it helps us continue improving our service delivery and ensuring every visit meets your expectations.
The whole process was exhausting. I am still waiting to find out the status of my refund from the trade-in I made. In addition, I had to visit the dealer twice in the same day due to a mistake your finance team made. Very unprofessional and unpleasant experience at this dealership. I hope i can get some status updates soon. I was promised to get the update today. Yet still no update. Very frustrating.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Everything was fine up until something was promised that wasn't delivered upon and I had to deal with a combative employee that went back and forth with me over something I was told instead honoring it.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
The time getting hooked up w valet (concierge service) is ridiculous and you put the burden on me to follow up if THEY don’t call me back in 24 hours. Not happy with that. And sadly I had to do the follow up.
Business response:
We are pleased to hear you rated your experience highly, though we understand your frustration with the wait times for our concierge services and the communication process. We recognize that having to follow up when you should have received a timely callback created an inconvenience for you. Your feedback about the service coordination helps us identify areas where we can improve our processes to better serve our customers. We value your patience and appreciate you taking the time to share your experience with us.
Service mgr was good. Car was left messy with trash on the floor and over spray on interior doors and seats from having tint installed.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
This is the fourth request for the same service call! Seems to be the very problem I previously pointed out
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Pretty good. Only problem was getting there at 6:45 am, had cars left overnight, and I was stuck in line until cars were taken in. Did not get to talk to service person until 7:25. First time ever, but it was bothersome.
Business response:
Thank you for your feedback. We're glad your visit went well overall. We understand the early morning wait due to overnight vehicles was frustrating, and we appreciate your patience. Your experience helps us improve our morning operations for customers who arrive early.
Issues with rattling in the interior were said to be because of lack of GM 'quality control' (not good when I just paid $180k for a car) and were not resolved when I picked up.
Business response:
Thank you for sharing your feedback. We understand how important it is for a vehicle of this caliber to feel solid and free of interior noise, and we appreciate you bringing your concerns to our attention. While we can’t determine the full situation without reviewing the repair details, we would welcome the opportunity to re-evaluate the concerns you mentioned and provide further clarification. Please reach out to James Freel, our Service Director, at jfreel@vtaig.com so we can take a closer look and assist you directly.
I went to purchase a used car. It was a smooth transaction. I was in and out within an hour or two. The sale man promised that the imperfection spots (dents, dings, small scratches) would be taken care of when I brought the car back another day. I scheduled a service appointment to bring the car back for touching up. They did absolutely NOTHING AT ALL. They could have just told me that they would not do anything and I would still be okay. Instead, they wasted so much of my time and did nothing. Then I did not hear anything f... read more
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,793 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.