Crest Cadillac

jagpcs 

on DealerRater

10 months ago

Poor communication during service. Upon check-in, I was told routine maintenance would take approximately 2 hours. I waited in the customer service area. After waiting 2.5 hours, I went to service advisor (different person than who checked me in) and asked for the status of my maintenance. I was frustrated to learn my car had been ready for at least .5 hour without being notified. In addition, when I scheduled my appointment I was told someone would contact me to discuss a specific service I was inquiring about. No one conta... read more

BILLSTARKEYSR 

on DealerRater

10 months ago

Samuel Dixon was by far the most professional, knowledgeable and courteous salesman that I’ve ever seen associated with. 

SUZANNE.HARLOW 

on DealerRater

11 months ago

There were a few hiccups along the way—wait time for financial guy was over an hour, to pick up car was about 10 days. When I picked up my car, navigation and car play didn’t work and the front license plate wasn’t on. So now I have to bring my car back. 

Sergioov915 

on DealerRater

11 months ago

Will never buy a car from there again. Very little to no communication. Bought a Toyota Supra GR. I was promised a remote since the car I purchased only came with one. And some might think this is petty, but cars now a days are so picky and or sophisticated that without the remote/FOB key the car will is not start, period. You will have to tow the car to the dealership and then wait until the new remote/FOB arrives. If not, you will be stuck with 50k paperweight sitting in your garage. The remote for this car is 1100$. Speci... read more

T. Vargas 

on DealerRater

11 months ago

Crest team has a follow up process that makes you wish AI was further along than it is. We worked our deal through Corey which not to shame him but seems he has not been in the business very long so I tried not to be to hard on him. The management staff seemed to not give him answers in a timely manner and was tough to get responses. We ended up doing the deal and paid for transportation to Colorado. Along the route the driver informed me that they had been hit by a rock and cracked the windshield to which they instructed me... read more

STEVEWILLIAMSCPA 

on DealerRater

11 months ago

Car was in service for 5 days for a new tire and alignment, unacceptably long 

JOHNSON 

on DealerRater

11 months ago

Only Concerned about 3% Credit Card Charges. Most of the service centers don’t charge for credit cards 

VERNON4 

on DealerRater

11 months ago

Gave me an inspection report based on my mileage. Not acceptable in my opinion. Give me an inspection based on what tech sees. Then you charge a 3 % fee on credit card. I will definitely be going back to Sewell 

PBUCHANAN10 

on DealerRater

11 months ago

Way too expensive! Service person barely greeted me. Car ready two hours before they called!