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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sadly, I have to say the experience with Crest has been the worst. We have bought from Swell 2 times and Platinum 2 times over the last 6 years and their process was smooth and honest. Tux our salesperson was pushy and rude at times (even making my wife uncomfortable and leaving office). I would have walked but my wife really wanted the car. We haggled over the trade in and the car purchase and we finally agreed I would pay the price they showed on line for the car (somehow the price changed once we arrived at dealership). T... read more
Business response:
We are sorry to hear that you feel this way about your recent experience with us. We understand your frustration. Your concerns are important to us. We value customers who have been loyal to the INFINITI brand through multiple purchases over the years and would like to speak with you in more detail about your experience. Please contact Myles Bates at MBates02@vtaig.com so we can address these specific issues with your purchase and work toward a resolution.
Everything was fine except the check out girl was quite reluctant to gove me a copy of the documents i signed..
Business response:
Thanks for your feedback. We're glad you had a good experience overall. We’ll address your concerns with our team to ensure everyone feels supported during the checkout process. Your input helps us improve!
I don't know who Braeden is. I don't appreciate having to wait 3 hours to sign 5 documents, because I had my own loan. Whomever the guy was that made me wait yo sign documents was incredibly rude. Im concerned about the quality of the "certified pre-owned" status being that you sold me a car with a faulty air bag. I don't even get to drive my new car because you're already having to work on it for a week. HUGE SAFETY ISSUE!! GASSETT WAS WONDERFUL!!! I would recommend him, but DEFINITELY NOT CREST!
Business response:
Thank you for sharing your experience. We appreciate your feedback about the wait times and the issues with your vehicle. Please contact Myles Bates at MBates02@vtaig.com to address these concerns. Thank you.
A two hour wait just seems too excessive for the routine services that we received.
Business response:
Thank you for your feedback, Monica. We appreciate you taking the time to share your experience. We're always looking to improve our service times and will address your concerns with our team. Your satisfaction is important to us!
I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to be on the same page and our car buying experience last September was horrible.
Business response:
Thank you for your feedback. We’re glad to hear you had a positive experience with your service advisor. We appreciate your insights about the sales and service teams and will work on improving communication to enhance our customers' experiences in the future.
We dropped the car off on a Monday AM and was told it would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I was told work had not started yet. We were also told we needed a new tire as the nail was in the side wall of tire. Since they hadn’t started on the car we picked it up. Also, nail nowhere near sidewall. We took the car to a different service place where my daughter lives. Easy, inexpensive patch all that is needed on the tire.... read more
Business response:
Thank you for sharing your experience with us. We genuinely appreciate your feedback, as it helps us understand areas where we can improve our service. We strive to provide timely updates and thorough assessments, and we regret that your recent visit did not meet your expectations. We understand how important it is to have your vehicle serviced efficiently, especially when there are time constraints involved. It's also concerning to hear about the tire assessment, and we value your decision to seek a second opinion. Our goal... read more
I tried to buy a 2017 Mercedes-Benz CLS63. They strung me for six days. The finance person always was to busy to get my paperwork done. Once I received the paperwork, it was incomplete. I wanted the purchase and sale to list what was included, ie. added equipment and cost of shipping. It didn't seen like to much to ask? I was just suppose to give the $50k without any documents detailing the purchase. Then they pulled to car saying they were going sell locally. I am saddened not to get the car. I've been looking for awhile.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback, and we understand how important it is to have clear and complete documentation during the purchasing process. It is our priority to ensure that our customers feel informed and confident in their decisions. We recognize that the communication regarding your paperwork did not meet your expectations, and we sincerely apologize for any frustration this may have caused. Your interest in the Mercedes-Benz CLS63 is valued, and we understand how disappointin... read more
Made an appointment and dropped off vehicle Friday at 7:45 am, 15 minutes before appointment time for a VERY simple service request. Never heard from anybody, so called about 4:00 pm and was told my vehicle was still waiting to be looked at and they’d get to it on Saturday and were open 7-3 on Saturday. Never heard from anybody on Saturday. Called first things Monday after seeing on the link that it still hadn’t been looked at and told them I’d take elsewhere. Terrible communication. Terrible service. I’m going back to the d... read more
Business response:
Thank you for sharing your experience with us. We understand how important timely communication and service are, and we regret that we did not meet your expectations during your recent visit. Your feedback is invaluable, and we are committed to improving our processes to ensure a better experience for all our customers. We would appreciate the opportunity to address your concerns further. Please reach out to Randy Nabors at Rnabors@vtaig.com, and we will do our best to assist you. Thank you for your understanding.
They are always very kind and welcoming when I go to the service department. This time I was disappointed with the service department when they detailed my car they took things out of my side door pocket that I either wanted or needed. I didn’t think those things would affect the detailing of my car, but obviously it did.
Business response:
Thank you for sharing your feedback. We’re so glad to hear that you've had positive experiences with our service department in the past. We truly apologize for any inconvenience caused by the items being removed during the detailing process. We understand how important those personal items can be and appreciate you bringing this to our attention. Please feel free to reach out to us directly if you’d like to discuss this further.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,867 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.