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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle. I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm glad I did. Don't always believe everything you read online, verify it for yourself. I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn't know, instead of making up some BS he researched ... read more
We went there looking for a car with a hard to find color. They had both colors we were interested in, used for way under any price we had seen so far! Chris was so friendly and no pushy at all. The service was great. I felt at ease the entire time. I would highly recomend this dealership, and Chris, to anyone!
Not a big deal but I called atleast 1 mth in advance to make sure when I bring my qx80 in, I wanted to get a qx80 loaner. I got a qx60. Not a big deal but frustrating
Business response:
We genuinely admire your patience and understanding regarding the loaner vehicle situation. We recognize how important it is to have the specific vehicle you requested, especially when you planned ahead by calling a month in advance to arrange for a QX80 loaner. We understand that receiving a QX60 instead was not what you expected and can see how this would be frustrating despite your gracious attitude about it. Your feedback helps us improve our loaner vehicle coordination process to better meet our customers' specific requ... read more
Loaner car was great but everything else involving keeping me informed was horrible. I have known my advisor for years and am quite disappointed in that he never informed me of the status of my car.
Business response:
We are disappointed to hear that you feel this way about your experience. We understand your frustration. While we are pleased that you found the loaner vehicle helpful, we recognize that keeping you informed throughout the service process is equally important. Your feedback helps us identify areas where we can improve our customer communication standards. We would appreciate the opportunity to discuss this matter further with you. Please contact Randy Nabors at Rnabors@vtaig.com so we can address your concerns directly and ... read more
Crest is not good. They charged me (my wife, because she went to get the service done) $27 "Hazardous Material Repair Order Fee" for an oil change. All service is free in the first 3 years. My car is not 3 years old. Wheel alignments was also done, but it doesn't need hazardous material disposal afaik. This is pure and simple highway robbery. Never buying from Crest again. It's not a luxury dealership. They just need to sell Hondas.
Business response:
Your feedback is important to us and we understand your frustration. We are sorry to hear that you feel this way. Your experience does not reflect the level of transparency and service we strive to provide. We would welcome the opportunity to review the details of your service visit and discuss your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can address this matter properly and work toward a resolution.
The dealership was ill-prepared to process the transaction…a cash deal with no additional ancillary items. They were very comfortable taking their time, attempting to upsell other optional coverage, but failed to act with any sense of urgency. I would hesitate to return there.
Business response:
We understand your frustration and recognize that your time is valuable. Your feedback is important to us, and we take these concerns seriously. We are sorry to hear that you feel this way about your experience, as we strive to provide smooth and respectful service to all our customers. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact Myles Bates at MBates02@vtaig.com so we can work toward a better resolution.
I would not use this service center again. The people are fine, but everything is WAY OVERPRICED!
Business response:
Thank you for sharing your concerns about your experience. We understand your frustration and your feedback is important to us. We appreciate that you found our team members to be helpful, and we take seriously your concerns about service pricing. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can better understand your situation and work toward a resolution.
I normally have a great experience when I bring my car in for service. But this time was a totally different experience and not in a good way. I dropped my car off on a Friday morning @7:30am for issues with the driver air conditioning blowing hot. No issues doing that. Troy called and left me a voicemail and text that the Freon was low they topped it off and was going to recheck it Saturday morning to make certain there were no leaks. Ok that’s fine I’m good with that. I wait for a call on Saturday to get an update on if th... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration with the communication delays and the inconvenience this caused on your Monday morning. Your loyalty means everything to us, and we recognize that this experience fell short of the top-tier service you typically receive. While we appreciate your patience as we work to properly diagnose and resolve air conditioning issues, we know that clear communication throughout the process is just as important as the quality o... read more
Al was very helpful during this buying process. He kept me informed of what was going on. The only issue was the person who ran my credit, possibly his manager. He refused to allow an offsite pre purchase inspection, and gave no explanation as to the reason why. This dealership failed to disclose rear bumper damage in addition to a cracked trim piece on the trunk.
Business response:
Thank you for taking the time to share your feedback about your recent experience with us. We are pleased to hear that Al provided helpful service and kept you well-informed throughout your buying process. We understand your frustration regarding the pre-purchase inspection policy and the lack of explanation provided. We also take the disclosure of vehicle condition very seriously, and we are sorry to hear that you feel the condition of the vehicle was not properly communicated to you during your purchase. Your feedback help... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,867 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.