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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Whether you come to us to purchase a new or used INFINITI or for routine service and auto repairs, you can depend on all of us at Crest INFINITI to do whatever it takes to provide you with an enjoyable experience. Located in Frisco, TX, we serve all the surrounding areas, including Plano, McKinney, and Allen. Our dealership offers a curated range of top-selling models like the QX50, QX60, and QX80, alongside various pre-owned options. We provide buying, leasing, and financing services, ensuring a personalized experience. On ... read more
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I do not trust this service center!! Will use Sewell. The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begged them) to try and have them at least try to fix it but always got the response it would cost $10,000 and would not be worth it and to scrap it! I asked someone who had worked on infinities and he was SHOCKED they told me that!!!! I then took it to someone I trusted with lots of experience and he fixed it for $500!!! I almo... read more
School Days I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission fluid to last 3 years and 7 days (January 4, 2014). My 2010 G37X, with only 30,235 miles on it, failed miserably! The report card even had the failure shown in a black box (RO#148138)! This must be important, because the entire world (World Class Inspection Lane) now knows about it. for penance, I waxed the car. I hope it forgives me.
Lack of customer service I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as long to get back. I was not informed till an hour past the promised time. After waiting 3 hours I was offered a loaner however with an hour to go I just decided to wait. If it was going to take 4 hours to do the service that they said would only take 2 hours they should have offered a loaner car at the beginning and not 3 hours of waiting and wasting my d... read more
HORRIBLE EXPERIENCE STAY AWAY FROM CREST!! DO NOT GO to this dealership!! I went to Crest to get out of my existing Infiniti and get into another one. After some back and fourth we came to a deal that they would take over my lease and pay for the over mileage. Dj Johnson my car salesman assured that I would get out of the QX60 and into the QX80 and would not have to pay anything for the old car. So I had my husband come in and look at the car, Crest ran my credit and said I could have the car just under my name. My husband w... read more
Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and... read more
False Advertisement and Deceptive Trade Practices UPDATE: I recently purchased my second vehicle from Crest Auto Group, which recently moved to Frisco from Plano, and after numerous complaints, Crest has done nothing to address my dissatisfaction. Initially, during my second purchase on June 4, 2016 an Advertised 2013 Infiniti G37 Sedan with VIN XXXXXXXXXXX723036, mileage 29,148, priced at $23,984. However, the vehicle is not Certified Pre-Owned, as Advertised for $23,984. They assured me the vehicle underwent a near complet... read more
Dj is a great guy! My past experience with Crest had been great. No so much now. DJ however was amazing. A good trustworthy guy to work with. Thank you Dj!
Impossible to get attention from service center We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their service agent hasn't been very helpful either and it takes a long time to get a loaner vehicle even when you make an appointment. Usually I have been able to get a loaner in 15-45 min but recently I waited more than an hour to get a loaner and then the person says that they actually don't have any loaner. Could I wait another hour or ... read more
Service Department is the worse The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car owner; A few examples: - They crashed the rear of my SUV inside their garage during a maintenance visit. - On another visit, I was promised the car would be ready on the same day and that was important because I would be on a business trip for a few days; called for a status and they said the car would only be ready next day and I would have to p... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,494 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open tomorrow at 7:00 a.m.