Crest INFINITI

leesa52 

on DealerRater

10 years ago

The first and last time on both accounts. Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recently visited your facility due to having a couple of service issues that needed to be addressed. With that said, customer service should be your number one area of importance because if it were not for your customers you would not have a job. I have never submitted a complaint in my entire life but I could not let this one pass. The whole experience was... read more

carlosfperez 

on DealerRater

11 years ago

2nd Attempt This was my second attempt to purchase an infinity. As a Nissan owner, I know that this is a high quality product. However, it is not made out of gold! In both attempt to purchase a vehicle from this dealership, the results were the same: NO SALE. The management of this dealership should change thir name from new sales to new showroom. Their disposition to negotiate a sale price that will fit reality is not where close. Their idea of negotiate is to show you the MSRP. Who in this time pays MSRP??? In contrast, Le... read more

mak 

on DealerRater

11 years ago

Worse Dealership ever i have been to. I would strongly recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would have to go back to them. I have been to several dealerships ( High end) and this one is ridiculous. The money you spent on the car, one would think they would be nice and easy going and welcoming, but no. They will be nice to you at first, very nice but after two or three times they will show you their true colors. The toyo... read more

ttK02 

on DealerRater

11 years ago

Leasing with CREST INFINITI?..Beware First, let me Leasing with CREST INFINITI?..Beware First, let me clarify that I have very high regard with their service department. They always do an exceptional job in making sure all concerns are resolved. But their sales division especially the leasing one is just terrible. Forget about cooperating and responding to your queries, they are very irresponsible and don't expect an answer from them unless you are ready leave multiple voice mesages and emails. Not just me, they didn't even ... read more

utdbookstore 

on DealerRater

12 years ago

Let's start by saying I will never do business with Crest for any reason. I visited them to check out a few vehicles on the lot. Mr. Sabu told us he'd appraised my car while my wife and I test drove the ones on his lot. When we came back he told us to wait while he get the appraisal. We were left by ourselves, no other employee or customer insight - they were closing. 50 mins later, he stroll in to his cubical with a piece of paper showing a slap-on-the-face figure they offered my trade in. He explained that there it needed ... read more

MichealR 

on DealerRater

13 years ago

I went to lease a new 2011 Infiniti G37, and it has been a giant headache ever since. I entered the dealership with my cosigner, and we were both told to sign all papers digitally without even looking at them! Caught up in the rush, I went ahead and signed just so I could have the keys to my beautiful new car in my hand. I later found out that the deal they gave me was no where near the deal that was originally drawn up the week before, but my payments were the same (must have been a math mistake on their end.) I was frustra... read more

S&C 

on DealerRater

14 years ago

My visit to Crest began as just trip to view a new 2010 G37. I contacted the dealer and spoke with Talon Kuhns. Because I was in route to the dealership I wanted to be sure and not waste my time so I asked Talon if they had a specific color and model G37 to assure that I could see exactly what I'd planned to purchase. Talon assured me that they had the vehicle and he would be waiting when I arrived. When my wife and I arrived I walked into the dealership and immediately asked to see the vehicle that Talon had just told me th... read more

tofgolf 

on DealerRater

16 years ago

Visited dealership last Saturday. Met with Tim first and Visited dealership last Saturday. Met with Tim first and told him what I was looking for. Nothing in stock, but something coming in within a week. Told him I needed to work on my wife a little more before I signed anything. We agreed on which vehicle we would work on ($45,500 list price). Sheet comes back with a $48,600 version with price way too high. Decide I will leave then. Of course, he would like to talk with his Sales Manager first. Duncan comes over to office, ... read more

rokuss 

on DealerRater

16 years ago

Here is a list of issues with this crappy dealer: 1) Here is a list of issues with this crappy dealer: 1) They will throw in a BS charge when you purchase your car 2) Got smudges on my headliner at delivery 3) Had to come back over 3 times to clean headliner (still looked like crap) 4) Got paint overspray from trying to fix smudges on headlier on passenger headrest, armrest, grab handle and rear of passenger seat. 5) Took car for service and issue wasn't even fixed! (They had my car for over 5 days) 6) Customer service sucks... read more