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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Customer service was at times exceptional and other times just fair. My vehicle was in the service center 45 days. At first, the customer service was exceptional with regular updates provided and the service advisor went above and beyond regarding a special circumstance regarding the loner vehicle. But after about two weeks, the updates stopped and I had to call them to determine the status of repairs. The service advisor only reached out to me when I needed to provide my maintenance records for the warranty company. The val... read more
Business response:
Thank you for sharing your experience. We're glad that the service was exceptional at the start and that you appreciated the loaner vehicle and valet service. However, we're truly sorry that communication fell short after a certain point. We understand how frustrating this can be, and we want to make it right. Please contact Randy Nabors at Rnabors@vtaig.com, and he will ensure that your concerns are addressed promptly. We value your feedback and are committed to improving the experience for our customers.
My sales consultant David was great. Easy financing. This is my 4th purchase from Crest. First time no issues with finance manager.
Business response:
Thank you for your continued trust and for sharing your positive experience! We're thrilled to hear that David provided great service and that the financing process went smoothly. We truly appreciate your loyalty and are so glad this was your best experience yet. We look forward to assisting you again in the future!
Awesome customer service. Everyone is very polite and attentive. This is why I continue to return for my service to my vehicle.
Business response:
Thank you for your kind words! We're so happy to hear that you’ve had great experiences with our team. Providing attentive and polite service is something we strive for, and we're glad it keeps you coming back. We appreciate your loyalty and look forward to continuing to serve you and your vehicle in the future!
Every time i need a service done im greeted immediately upon arrival. The customer service is on point
Business response:
Thank you for the great feedback! We're thrilled to hear that you've consistently received quick and friendly service when you visit. We take pride in providing top-notch customer service, and we’re glad it's making a positive impact on your experience. We look forward to seeing you again next time!
My service on my vehicle was great. The loaner car windows were filthy. I had to get windex to clean them, so I could see. It looked like they tried to clean with a dirty rag.
Business response:
Thank you for your 5-star review and feedback! We’re glad to hear that the service on your vehicle was great, but we’re sorry to hear about the condition of the loaner car windows. That’s definitely not the standard we aim to maintain. We appreciate you bringing this to our attention, and we’ll make sure to address this issue to ensure it doesn’t happen again. We value your business and look forward to serving you in the future!
Service manager explained me all about the services done, He also helped me quickly in rectifying the recalls on this vehicle. It was a great experice.
Business response:
Thank you for sharing your experience! We’re glad to hear that our service manager took the time to thoroughly explain the services performed and quickly helped resolve the recalls on your vehicle. We strive to ensure every customer has a great experience, and we appreciate your feedback. We look forward to assisting you again in the future!
Tux has been great to work with and I am sure we will be back at some point for another car in the future. thanks Tux!
Business response:
Thank you for your kind words! We're thrilled to hear you had a great experience working with Tux. We look forward to welcoming you back whenever you're ready for your next vehicle. We truly appreciate your business and your feedback!
Welcoming environment, fast service, convenient location, good products. Stable team that works hard to build trust with customers.
Business response:
Thank you for the positive feedback! We're thrilled to hear that you’ve had such a great experience with our team and services. Building trust with our customers is a top priority, and we’re glad to see that reflected in your experience. We look forward to serving you again!
Very good work by service advisor. Work was finished in a timely manner as well.
Business response:
Thank you for the great review! We're so glad to hear that our service advisor took good care of you and that the work was completed on time. We always aim to provide efficient and quality service, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,357 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.