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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very deceptive sales management and finance office. In order to get a higher monthly payment, they added a 1391.00 MPP service contract without my authority and knowledge. I specifically declined it in the finance office. Told them where I needed to be monthly, said they couldn't get it. So, once the contract was added, my payment went up 30.00. I noticed the problem when I got home and really looked at the paperwork. Contacted Chase Bailey (sales manager) and was told that I was looking at it all wrong and that it was provi... read more
Business response:
We sincerely apologize for the issues you've encountered during your experience. It’s important to us that our customers feel informed and confident throughout the entire process, and we regret that you did not have that experience. To help resolve this matter, please reach out to Jeff Stogner at jstogner@vtaig.com. He will be happy to assist you in addressing your concerns. We appreciate your feedback and hope to resolve this to your satisfaction.
Terrible. Check Engine Light came on. They require 24+ hours to 'diagnose' and will not accept any other diagnostics. $195. No shuttle. I was willing to take the day off work if they could manage the repairs. Wouldn't even entertain the idea. Called 3x each time making concessions.... in the end they don't want me as a customer. Very disappointed in the customer service.
Business response:
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Providing a positive customer experience is extremely important to us. If you'd like to discuss this further, please feel free to reach out directly to our Service Director, Derick Heckel, at DHeckel@vtaig.com. Your feedback is very important to us.
Very comfortable customer waiting area and customer service in the service department . I don’t like the idea of them not taking a check and then charging me 3% to use a credit card. It’s a scam.
Business response:
We appreciate you taking the time to share your feedback about your recent service visit. We're glad to hear you found our customer waiting area comfortable and that you were pleased with the customer service in our service department. We understand your frustration regarding our payment options and the credit card processing fee. Please contact mvanwie@berkshirehathawayautomotive.com at your convenience so we can address your concerns directly.
I recently purchased a 2018 Infiniti QX 60 from crest Nissan. They assured me that they did a 160 point inspection on the car as well as to reassure me that they would never sell a car if it didn’t pass all inspections. Unfortunately, after a thorough inspection by my trusted mechanic, they discovered several significant issues with the vehicle that were not disclosed during the purchase, including damage to the rear of the vehicle, the hatchback, and bent rear parts from would appear to be a significant accident. These prob... read more
Business response:
We sincerely regret to hear about the issues you've experienced with the vehicle you recently purchased and the lack of response you've received so far. We'd like to understand what happened and address your concerns directly. Please contact Jeff Stogner at jstogner@vtaig.com so we can discuss this further and work toward a resolution. We value your feedback and want to regain your trust.
The dealership is good but the finance trick you with service plans during purchase and later we realize that those plans are not added. They don give any written proof on service plans during purchase
Business response:
We appreciate you taking the time to share your feedback. We're glad to hear that you had a positive experience overall. However, we're concerned to hear about the issue with the service plans. We take these matters very seriously and want to assure you that we are committed to providing transparent and honest service to all our customers. If you would like to discuss these concerns further, please feel free to reach out to us at any time. Thank you!
Finance Leader is very rude. Salesmen are good but pushy on getting your credit checked.
Business response:
Thank you for your feedback. We're glad to hear you had a positive experience with our sales team, but we're sorry to learn about your interaction in Finance. We take customer feedback seriously and aim to provide a respectful and positive experience for everyone. Please reach out to Mike Abed at mabed@vtaig.com to discuss your concerns further. We appreciate your input and look forward to resolving this issue.
I have a 2024 Nissan pathfinder leased from them. Service department called me for first service and scheduled me for the same but to my surprise when I showed up for the service as scheduled I was asked if I have maintenance plan I said yes and they said in that case you are not eligible now its only due after 7500 miles. Very disappointing to go on a busy morning only to find out they have siloed approach between sales and service and no respect for customer time. I would highly recommend think twice before making any purc... read more
Business response:
Thank you for sharing your experience. We apologize for the confusion and inconvenience you encountered with your service appointment. We understand how frustrating it must be to have your time valued so poorly. Please reach out to our Service Director, Derick Heckel, directly at DHeckel@vtaig.com to discuss your concerns. We appreciate your feedback and hope to improve your experience in the future.
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Business response:
Thank you for your positive feedback! We look forward to serving you again!
Worst dealership to take your car to for repairs. Lugnuts on vehicles tend to expand and cannot be taken off except at dealership for a charge. Plus overcharge for replacements. Had inquired about why lugnut wrench that came with vehicle did not fit the lugs on the car at a prior visit and they would not address or give a wrench that would fit.
Business response:
We sincerely apologize for the negative experience you had. Providing quality service and ensuring customer satisfaction are top priorities for us, and we regret that your recent visit did not meet your expectations. Your feedback is incredibly important to us, and we want to address your concerns promptly and effectively. We encourage you to contact our Service Director, Derick Heckel, at DHeckel@vtaig.com. Derick is committed to ensuring that all customer issues are resolved promptly and will work diligently to address any... read more
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.4 star rating with 10,159 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is open now. It will close at 9:00 p.m.