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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Uno de los manager es una persona que no tiene tacto para servicio al cliente.
Business response:
Lamentamos escuchar que su experiencia fue menos que satisfactoria. Nos gustaría hablar con usted para comprender mejor la situación. Comuníquese con Annabella Kiehl en Akiehl@crestnissan.com para hablar más sobre esto.
Mario my service agent is great but this time the oil change in my car took 3 hours. Not acceptable.
Business response:
Thank you for your feedback!
I've always been very pleased with Crest until recently. My 2020 Altima has developed an irritating rattle in the dash, so I took it in. They tell me I'll have to leave it for at least three days before they can look at it. I left it, paying $40/day for a rental car. After 3 days, I checked to see what they had found. They had not even looked at it yet, so I picked up the car. I called again about 6 months later and they again say I have to leave it 3 days before they can look at it. I would think, in the interest of custome... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
Car was not available for test drive, had to come back twice for purchase. Commute from Arlington
Business response:
Thank you for your feedback! We will use your comments to better our purchase process.
I did not appreciate being told the dealership would not cover my factory warranty on a tire that blew out in the middle of the tread. The tires have been used since I purchased the vehicle, and the truck only has 29k miles after 3 years. Very disappointed in this. I have purchased 5 vehicles through Crest Nissan, and I was turned away for something I was originally informed would be covered under warranty. Once I was turned away, I decided to perform my scheduled maintenance and oil change. Here are the issues I noticed fro... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
It was absolutely the worst car buying experience of my life. The Finance department doesn’t know what they are doing at Crest Nissan or at Nissan Finance corporate office.
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please reach out to Annabella Kiehl at Akiehl@crestnissan.com to discuss this further.
I felt very taken advantage of by the sales staff at this dealership. The original offer for my trade in was less than the scrap metal it was worth, and after finalizing my financing, a week later the sales manager called me to tell me the financing fell through and I would have to come back and re-do financing, at a higher rate, or they would report the truck stolen, unfortunately I did not know this was a scare tactic at the time, and I did not have to bring it back after I had signed and completed everything for the finan... read more
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Annabella Kiehl at Akiehl@crestnissan.com to discuss this further.
Have not been able to find my service representative, don't know if my car is fixed or not, so sad!
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
BEWARE: Bait and switch tactics and all-around dishonest sales practices. Read my story before buying from this dealership. I hate to have to do this. But, the dealership left me no option. Here’s how my experience went from good to horrible. I promise you it would be worth the long read… I negotiated the cost of a “Certified” used 2018 Maxima with only 27K miles over the phone and drove three hours (from Austin) to buy the vehicle from them. I asked the rep (Carson) to give me the total (out of the lot) price with all costs... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Annabella Kiehl at Akiehl@crestnissan.com to discuss this further.
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.4 star rating with 10,159 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is open now. It will close at 9:00 p.m.