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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Worst management. Finance manager Enis is liar. when i bought a car he gave coupons and write on paper as a proof also. when i went to service , he lied and said he didn't give, and he didn't write. Later service team matched the writing and wave off service fee. In service department, when i asked for oil change and tyre rotation, they have done only oil change (assume they have done) and said its done. I need to specially asked whether Tyre rotation done or not. Then they took it back to workshop and did it. suggestion fro... read more
Business response:
We sincerely apologize for the negative experience you encountered during your recent visit. Your feedback is incredibly important to us, and we apologize for any inconvenience or frustration caused by the lack of transparency and communication. Ensuring honesty and integrity in all our dealings is fundamental to our values, and we regret any miscommunication or discrepancies that occurred during your service appointment. We understand the importance of honoring commitments made during the sales process, and we apologize for... read more
My brake issue was not fixed and I’m told it’s suppose to make a loud noise.
Business response:
Thank you for your feedback about your recent brake service. We sincerely apologize that the brake issue you brought your car in for was not fixed, and we understand your concern about the loud noise. Safety is our top priority. Brakes should not be making loud noises after a service. We understand this situation is frustrating, and we want to regain your trust. Please reach out to our Service Director, Derick Heckel, at DHeckel@vtaig.com to discuss this further. We apologize for the inconvenience and look forward to resolvi... read more
Nissan Transmitions are bad they have a settlement for 277 million for their transmission going bad, they have deffects in several models. They just last 5 years or less. This is my story. If you dont want to waste your money, do not buy nissan cars. My wife and l bougth a 2017 nissan versa from this dealership for $9k with just 68k milles, they offer transmition guarranty for 5 years, then because they had several transmition problems, they extend it 2 more years. One and a half year ago, l have transmition check engine on,... read more
Business response:
We appreciate you sharing your experience. We're sorry to hear about the transmission issues you've encountered with your Nissan Versa. We understand your frustration, and we'll make sure to pass your feedback along to our team for future improvements. Unfortunately, we are not able to fix your transmission at no cost, but we are happy to take a look and address your concerns. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
Professional yet honest, not out there to just get your money, gives you options without being pushy. Carson Perot is the guy to ask for. However, be be very careful when signing Financing documents on the tablet, check the printed hard copies of the contract. Take them out of the envelope and Read them before leaving. You may be locked in for a longer term and paying a ridiculous amount if you purchased their additional services.
Business response:
Hi there, Thank you for your review. We are happy to hear that Carson and the team provided you with great service. Thank you for your kind words and patronage. Please visit us again for all of your vehicle needs.
Don’t go here. Sold my car to them with an offer from car gurus. Gave them the car on Friday and was told I had to come back for the check due to manager being out. Thats was Friday on Monday when I was promised the check would be there I arrived at 430pm and was told they were writing the checks then. After waiting I was then told an hour later the check would be the next day as they had to wait on Bank of America to respond. I asked to speak with the store GM and was told by him if I didn’t like it I could take my car back... read more
Business response:
We are genuinely sorry to hear about your dissatisfaction with the wait for the trade-in check and any interaction with our staff that left you feeling upset. Providing a smooth and respectful experience is a top priority for us, and we apologize for any inconvenience caused. To address your concerns more effectively, we would appreciate additional details about the timeline of your trade-in and any specific instances where our staff may have fallen short of your expectations. Understanding the details will help us identify ... read more
Dealership is good but finance people lie when selling the service contract. They tell you things are covered that really aren’t
Business response:
Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!
Was to come buy a 2021 Highlander Platinum on 07/31/23. Got me an air ticket from IAH to DFW on 07/28/23. I checked in through security and all process at the airport and was now sitting waiting to board. Text comes from Crest Nissan that the vehicle sold over the weekend, "we have other options on our lot.... ". What could I have done? Was not given an option of any commitment deposit during our discussion with the agent. In short, I lost money for the ticket and Uber to the airport. Got an Uber to Austin and got a similar ... read more
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (469) 606-4093. Sincerely, Annabella Kiehl Owner Loyalty Manager
I tried it at 2022 Ram 1500 4x4 in on a 2023 Nissan Pathfinder that had 12000 miles. I was already with a credit Union that the dealership uses and they went with a different one at a higher rate I was already getting, they ran my credit 3 times on top of that. Thanks Jeff, I called Joe the director of finance, several times no return call go figure I was told warranty was gonna be thrown in on deal. Almost 4000 dollars, I paid for thanks. Jeef usual car dealership lying and scamming to sell vehicles. VERY UNHAPPY CREST NISS... read more
Business response:
READ REVIEW IVE POSTED
I recently had the misfortune of visiting Crest Nissan to purchase my Armada Platinum 2023, and I must say that my experience with their new Car Director and his staff was nothing short of a nightmare. I can't emphasize enough how thoroughly disappointed and angered I am by their unscrupulous tactics and blatant attempts to deceive me. I don't fully blame them and its definitely my mistake to not have done enough research and not asking the right questions. Despite my explicit requests for a specific model and budget which w... read more
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please reach out to us at (469) 606-4093 to speak to our manager directly.
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.4 star rating with 10,159 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is open now. It will close at 9:00 p.m.