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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was a little disappointed that when we picked up the car it had not been washed. It was so dirty, we had to stop and wash the windows to be able to see safely. I realize we did not have service completed due to recommendations by Lynn, and there were storms over the weekend, so the car was dirty. But we did bring it in clean. Lastly, Lynn was not present when we picked up the car, so we can't fault him.
Business response:
Hi Jack, thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that receiving a clean vehicle is important, and we regret that the car did not meet your expectations at the time of pickup. We strive to provide the best service possible, and we take your comments seriously as we continually work on improving our processes. If you would like to discuss your experience further, please feel free to reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com ... read more
Financing did something that is very shady and did not explain. Trying to speak to the GM and he has yet to call me. Horrible tactics.
Business response:
Thank you for taking the time to share your experience. We're sorry to hear that you feel there was a lack of clarity during the financing process and that you've had difficulty getting in touch with someone to address your concerns. Your feedback is important, and we’d like the opportunity to speak with you directly to better understand what occurred. Please reach out once more to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688 so we can address this matter promptly and work toward a resolution... read more
Everything was great except when I got home I realized they charge more for an oil change than what is advertised when you do the online scheduler. 184.95 is the online price but I realized I was charged well over 200 for the service. I did not realize until I got home and checked my paperwork about my scheduled visit. I have emailed the service department about this but have not heard back. Seems like a bait and switch. Otherwise my experience was good. My service agent was great. Wait was not too long. People were friendly... read more
Business response:
Thank you for sharing your experience. While we’re glad to hear that your overall visit was positive and that your service advisor took great care of you, we’re sorry to learn that you are not confident in our pricing transparency. That’s certainly not the experience we want our guests to have. We’d appreciate the opportunity to look into this further and help resolve your concerns. Please contact our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688 so we can personally address this matter. Thank you... read more
My Service Advisor, Lyn has always been great, but I am having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanating from underneath the car - this is clearly a loose shielding or exhaust hanger that causes a rattle when going over bumps. The tech attributed this to the broken bushings on the driver side upper and lower control arms. Photos verified that they were deteriorated, but not horrible. I did have them replaced and a few other ... read more
Business response:
We are sorry to hear about the issues you've experienced and appreciate you bringing this to our attention. It's concerning to hear that your concerns weren't fully addressed, and we understand your frustration. We want to ensure you are completely satisfied with the service provided and would appreciate the opportunity to resolve this matter. Please reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688 so we can look into this further and work toward a solution.
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Business response:
Thank you so much for the 5-star review! We truly appreciate your support. If there's anything we can assist you with, don't hesitate to reach out!
One part was missed while car washing and is not getting replaced since 3 weeks. Very disappointed with the service
Business response:
We are sorry to hear that you are disappointed with your service. Please reach out to General Manager Jason Pickering at jpickering@vtaig.com or 469-384-2688 so we can address this and resolve the issue promptly. We appreciate your feedback and look forward to making this right for you.
you have the wrong email address for jason. please contact him and correct asap. much appreciated
Business response:
Teams, My name is Jason Pickering and I am the GM at Crest Volvo Cars in Frisco, TX. My email is posted on all dealership websites and is correct. I was confused by your 1 star review and would like to discuss. Please contact me on my cell @ 214-620-5788 or my email Jason.Pickering@crestvolvocars.com. Jason Pickering General Manager Crest Volvo Cars
Lot's of issues with car. Having same issues over and over. Happy to discuss with you.
Business response:
We understand that you are experiencing ongoing issues with your car, and we appreciate your willingness to discuss this matter further. Please reach out to General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688 so we can assist you in resolving these concerns.
Hi there. I am the husband of Karen Louis and the car is also registered in my name. I collected the car but when I turned the air condition "on" (exspecially the fan mode) there was excessive noise. I doubt if this is the standard for a high end Volvo car, so when my wife comes back she will bring it back in for you to make good this aspect of the car. Thanks.
Business response:
Thank you for bringing this to our attention, and we appreciate your feedback. We're sorry to hear about the issue with the air conditioning and fan noise. We understand how important it is for your car to perform at its best, especially with a high-end vehicle. Please have your wife bring the car in at her convenience, and we’ll be sure to address the concern promptly. Thank you again for reaching out!
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open tomorrow at 8:30 a.m.