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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
This review is intended to alert and protect consumers This review is intended to alert and protect consumers from smarmy, unethical sales-BULLIES. Throughout my experience with Volvo of Dallas, Chris Chiv and Jeremy Hernandez slithered through the spectrum of sleaze; employing high-pressure intimidation tactics, falsely advertizing and (as I've also read on many other consumer reviews) brazen, bold-face lying. My story is rather long, but I feel that an accurate, detailed account of the facts is necessary to illustrate the ... read more
Business response:
Eleni Brooks, I would like to start by apologizing for your disatisfaction. We work very hard to try and protect our reputation as you can see by the results of our overall online rating. Although I can say that I understand that you are upset I think you are really going out on a limb to make accusations like you did. Our stores success is directly related to the overall customer "experience". I don't think that you become the nations largest and #1 volume Volvo store by not taking care of customers. Customer satisfaction i... read more
Volvo of Dallas has had my car for 4 WEEKS to fix minor things: loose body piece on passenger side near the front tire, busted speakers, and a check engine light that was due to not having closed the gas cap tight enough. Nobody I talked to knows what's going on. They all say that they will take care of it, but they don't call back.
I called to make sure a vehicle was in stock before I came in. They told me it was in stock but a few hours later when I got there they told me they sold it. It is now two weeks later and the car is still listed on the website. I believe they are intentionally decietful about their inventory to bring in customers.
I just wanted everyone to know that Volvo of Dallas responded back to my review on 10/20/10, and as I would have expected, totally lied. Everything they responded to on my complaint was made up to make me look like I was the villain. I guess when you lie to so many people, you try to save face by making it sound like the customer is wrong. I just wish they would have fessed up to how they low balled me and lied to get me to come back and tried to get more money from me when I returned. Thank you Dealerrater for exposing this... read more
Business response:
While we try our very best to provide our customers with excellent customer service we unfortunately do not control the value of vehicles. Mr. Gates picked out a vehicle off our wholesale lot that was a car scheduled to go to the auction. He asked that we clean it up and he would return the following day with his wife to purchase. Upon returning Mr. Gates decided he wanted to continue to negotiate a car that we were already selling below wholesale value. We gladly would have stood behind our word as it obviously makes no sen... read more
Went in looking for a used vehicle, originally looking at the Acura but test drove other cars as well, Chris and financing did everything they could to put me in a car. A much better experience then the one I had just a few weeks earlier at another local dealership. I would recommend this dealership to anyone, they still owe me a car wash and a tank of gas because they even stayed late for me to finish my deal and pick up my car on a Friday evening but I don't mind having to drop in and see them again.
Business response:
Well, Im back just a few short months later, and boy has my mind changed about this dealership. I have an attorney involved, the State of Texas involved, I just called and email Volvo Corporation but should have known they would be be of no help. I drove off the lot not knowing that this car I just purchased had a bogus inspection done, it didn't have brake lights, the head lamp wasnt working, I now have a leak in my heater core.. I took it back because I was smart enough to purchase a warranty but the service team there sur... read more
PURCHASED 04 JAG ONLINE 03/03/10 FROM DEALERSHIP EBAY LISTING. PURCHASED THE JAG WITH THE BUY IT NOW OPTION WHILE ON THE PHONE WITH CHRIS, GAVE CHRIS PAYMENT INFORMATION, INFORMED HIM WE'D PICK UP THE VEHICLE THIS WEEKEND. RECEIVED VOICEMAIL THIS MORNING INFORMING US THE VEHICLE HAD BEEN SOLD. WHAT?? SOLD?? YES SOLD, AFTER WE PURCHASED THE VEHICLE ON THEIR EBAY LISTING, TALKED TO THE SALESPERSON CHRIS PATE, AND PROVIDED METHOD OF PAYMENT. ACCORDING TO THE LISTING WE HAVE 24 HRS TO PAY DEPOSIT, AND WE PROVIDED THEM WITH OUR C... read more
I took by car in for a 45,000 mile service. It was not ready when I arrived the next morning and had to wait for 1 hour for them to finish. That afternoon, my tried to start my car and the battery seemed nearly dead - a clicking sound was heard. My husband looked at the car and said the battery had not been serviced nor the pads replaced. We had to change the battery out ourselves. Once replaced, the radio did not work because it needed the computer code. I had to go back to have them give me the code because they would not ... read more
I have issues with my paint job, the car had 670 miles on it and it sold as a new car. I took it in for some curbing on the front bumper they fixed it. I noticed the next time I hand washed it, it had some touch up paint on the front. I did not put it there, but have not been able to get service department have tried 3 times. The time before the service person quiet no notice to anyone our car sat there all day. I believe the touch up was done at that time, I didn't notice it when we bought the car are after several washes i... read more
Bought a used vehicle here. Olivier also helped me, must have told me 10 times "we are the most prestigious used dealership in texas" please. If you are the best at something, you don't need to tell everyone who walks in the door multiple times. Also, any moron that buys a Volvo, is not prestigious, just stupid... They are driving a "status" car just like another piece of absolute garbage, the Land rover. They are complete pieces of junk, break down monthly, repair costs are ridiculous and their resale value depreciates fast... read more
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open tomorrow at 8:30 a.m.