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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Never Again! Worst service department ever! We took our XC90 in for a check engine light and was promptly called to inform us the fuel pump needed replacement for $1400+. Upon discussion with both the service writer and the mechanic we determined that the fuel pump was working so well the engine was receiving too much gas. Now, according to them, a fuel pump is not a real pump, but we have never had a pump fail that worked too well. We pushed to have a fuel sensor replaced only, even though they warned us the car could essen... read more
I have not had a positive experience here EVER!!! I think there is some "profiling" that takes place here amongst the staff with certain patrons like myself. To me this place is one of the most unprofessional, unorganized and rudely pathetic luxury dealers I've ever encountered. Once my current issue is taken care of, I will not be returning and will have all of my Volvo needs met at another dealership. If you are reading this review, I strongly encourage you do the same.
This dealership is flat out pathetic. They screwed up the service work on my car. When I called, they were very slow to respond or correct. I contacted the GM, Pedro, and he did not even take the time to return phone calls. In my business, if I screw up with a customer, I apologize and I return their phone calls. Stay away from this dealership. Stay away from Volvo!
Worse ever. Purchased used car, ended up NOT being what I wanted but I needed a car and went with it, then after getting a horrible interest rate, which was my fault for not double checking that, they stuck a warranty policy on as well as an on guard policy when what I really wanted was the credit life policy. They would not fix the problem the following day, and I was met with threats of IRS audit to bamk fraud. After calling the Attorney General they told me to cancel the warranty policy and insurance throught the carrier ... read more
Wife took 2008 S40 to Volvo of Dallas to have tires replaced and they recommended Good Year tires. They installed 4 new Good Year tires and did a total 4 wheel alignment and we were satisfied with the results until a year later. Was looking at the tires the other day and noticed hardly any tread left on both sides of the front tires. Took the car to Volvo of Dallas and dropped it off. Called back checking on warranty details and price and we are being told that there is no warranty on those tires and they also do not carry t... read more
Everything is great until you get your car back from service, and you find service done incorrectly, or done with the wrong parts. Every time I have taken my car here for repair I have had to take it back in because the wrong part has been used, or the item that needed fixed wasn't, and they replaced something else that didn't need replacing. My car has squeaks, and sticky doors do to service at Volvo of Dallas. I fear for the service that is done on parts that I can't see. Maybe it was done, maybe it wasn't no one knows bec... read more
I bought a used 2008 Nissan Altima from this dealership six (6) weeks ago and it has been taken in for repairs three (3) times since. 1. First, I picked up the car in the afternoon, went to work and that night I got pulled over for a defective headlight. After I showed the purchase paperwork to the officer, he let me go. Volvo of Dallas replaced the headlight with no question. 2. Second, we discovered antifreeze all over the garage floor and, after filling the radiator, took it to the nearest Nissian dealer. They found the r... read more
Bought a 2011 xc90 with 21k miles on it. It had to be hauled twice to volvo dealer in Oklahoma city (nearest dealer). First time - major oil consumption, second time to replace entire head on motor, exhaust valves, etc. Also had to come home and jump start due to sensor going out that turns the interior fan on and off (never heard of such), replace sensor on the steering (too much electrical), replace satelite component of radio, replace battery, repair a/c vent. All of this in just 8000 miles of ownership and 3 months. Call... read more
My company obtained a new company car for me from this dealer and the whole experience has been a disaster. The car took 2 weeks to clear for pick up, then once the car cleared for pick up I was told it couldn't be picked up because the lighting harness was out but it would be ready first thing the next day. I drive all the way to dealer to learn they knew it wasn't ready and that they harness would be in this afternoon. They said they would deliver it to my house. After waiting until 3:30pm with no update and no car deliver... read more
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open tomorrow at 8:30 a.m.