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CSI Collision Specialist
- Body Shops
- Houston, TX
About this business
Location details
5138 Hwy 6, Houston, TX, 77084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
0 Star : My Experience Repairs were not complete. Had requested to be contacted day before estimated repairs were to be made and was not. Next day went in repairs were not complete. Dent in door and part had not been put in. Had to wait for part to be put in and pay extra. Upon review of repairs saw dent in door and that protective lining had not been replaced on front
0 Star : My Experience Talked to William on Monday, April 21st about not picking up my BMW until Wednesday, April 23rd. Then I get a text my car is done and that I picked it up in Monday, April 21st. I did not pick up my car.
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality I gave the email/text communication on the repair updates a 10, but the pickup of the vehicle a 0 0.5 Star : Customer Service Scheduled pick up at 11 am on a Saturday. I arrived at 11:15 am and was informed that I had to wait another 30 minutes for a car wash. Make the long story short, the car was not ready until 12:45pm. Furthermore, the service tech cannot tell me what repairs were performed on the car 4 Star : Returned Clean
0 Star : My Experience Still a dent on the front panel and some paint scratched off the front . Looks like it wasn’t fixed at all when I compare photos
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality 1.5 Star : Customer Service 4 Star : Returned Clean
0 Star : My Experience Having to go back to get a part for my repair that I was not made aware of. Will told me the repair was complete and I could pick it up Friday afternoon. I couldn’t pick it up Friday, so I came Saturday and they said everything was good to go. Come Monday, Will calls me and says I have to go back to get a part put on that had to be ordered.. why wasn’t I made aware of this on Friday? when I was told I could pick it up that afternoon..?? I had to leave my job conference out of town to return the rental ... read more
0 Star : My Experience I am being tricky tacky with this. The repairs look flawless. I just wish Andres would have given me updates more frequently. When you say parts are coming in on Ednesday call me Wednesday to tell me whether they came in or not. Delays happens just let me e know either with a text, phone call, email, or voice mail.
1 Star : Likely to Recommend Had a bad experience 4 Star : Repair Quality Quality of repairs was great. Truck looks great just techs forgot to put on all my parts which were part of estimate 1 Star : Customer Service Did not have the best experience going with CSI there were many mistakes in my fixing process including not having my truck finished at the time of “completion” they forgot to put on parts that were ordered & available. I was also charged & forced to pay for a charge my insurance assured they would take care of ... read more
0 Star : My Experience The Ford badge on the front of the vehicle was not replaced/missing.
Frequently asked questions about CSI Collision Specialist
How is CSI Collision Specialist rated?
CSI Collision Specialist has a 4.8 star rating with 3,737 reviews.
When is CSI Collision Specialist open?
CSI Collision Specialist is open now. It will close at 6:00 p.m.