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DaBella
- Contractors
- Salem, NH
About this business
Location details
13 Red Roof Ln, Suite 201, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I engaged DaBella Roofing Contractors for a roofing issue but was disappointed with their sales approach. They persisted despite my repeated requests for time to consider their proposal and their prolonged presence in my home. Initially, I sought assistance with garage flooding, but they redirected my focus to my siding and later insisted on replacing the roof, attributing the flooding to it.When I suggested involving my insurance company, they discouraged me. Eventually, I agreed to address the garage flooding with them. Ho... read more
Business response:
Sorry for the disappointing experience. Your concerns about our sales approach and the unresolved issues are taken seriously. We appreciate your feedback and will address these issues internally. We have scheduled an installer to visit and address your concerns for 11/30.If you have further concerns or need assistance, please contact us at ************** and select option 1 for our ***************************
2 salesmen arrived, gave us a ridiculous quote for roof replacement, gutters and repair on siding on house and shed. $86000.00. they knocked at the door twice after we told them no, with lower prices if we signed a contract today. They would not take no for an answer, in the end we had to be rude to get them to leave. Would not do business with this company due to their sales tactics. Horrible experience.
Business response:
Thank you for sharing your experience. We appreciate you for taking the time to meet with our team.
After a terrible experience with an extremely pushy siding salesman, a roofing salesman came to my door and I had to rudely shut the door on him. I wish they'd train their salesman (both initial "cold call" ones and ones who come to do a "free" estimate) to politely take no for an answer and move on. I also now wouldn't believe any of their salesmen when they say they see issues with siding, roofing or anything else.
Business response:
Thank you for this information, ******* We'll look into this immediately.
It's a red flag when a company pressures you to sign before they will leave. After 6 hours, even though I was still confused about the numbers, they wore me down and I signed.Thank goodness for the 3-day cancellation time required by law in Colorado! When I read the contract the next day, I found several problems. For example, I need a new roof on both my house and my detached garage. The contract covered only the roof on my house, not my garage. They had promised me a discount for paying cash, but that was not reflected in ... read more
Business response:
Thank you for this information, *************** We'll use your comments to improve our process moving forward.
From the start the bath remodel was a horrible experience. The sales people lied about several things, the installation folks had no communication skills and follow up with a warranty issue resulted in me hiring a plumber to install a different brand name shower valve. To many phone calls to count and no follow up from CS personal.
Business response:
Thank you for this information, *************** We have tasked the local branch with reaching out to you immediately for a resolution. Please bear with us.
We made an appointment with the ******-based location of DaBella for a shower replacement. We were given a price, signed a contract, and put down a deposit. Five days later, we received a call from our sales person's manager saying that the price we were quoted was too low and they were cancelling our contract; that is unless we agreed to pay another $3000+ on top of the contracted price. (Otherwise known as your standard "bait and switch.") While any reputable company should/would honor a signed contract, we were shocked to... read more
Business response:
Thank you for this information, *********** Your deposit was refunded back to your credit card yesterday (8/29/2023). Please feel free to email us at ***************************************** if you need more information.
08/22/2023 1.0 Scamming an 80 year old Elderly Couple for Siding and Roof repair at it's best. - Pressured an 80 year old couple to enter into work on Roof and Siding - Pressured an 80 year old couple to finance replacement of 10 year old roof and siding. - Pressured an 80 year old couple to accept incomplete, shoddy and over-priced Roof and Siding. - Ignored and gave lip service repeatedly when requested for refund, completion, documentation and original work requested. Charged for services NOT rendered,Description of Work:... read more
Business response:
Thank you for this information, ********* We would love to help resolve these issues, but are unable to find this homeowner in our system due to lack of details. If you could email us at ***************************************** and provide a name, phone number, or address we can help. Thank you for your understanding.
They ignore no soliciting signs and knock on your door anyway. As soon as I pointed it out, the walked over to the next house with the same no soliciting sign and did the same thing. The 2 solicitors were extremely arrogant, they cursed at me, and told me I couldn't afford a roof. Don't trust a company that chooses not to respect a simple request.
Business response:
Thank you for this information, ********* We have placed you on the *** list, and we apologize for the intrusion.
I did not appreciate the high pressure tactics of DaBella. It was difficult to get the salesman to leave as he would was not accepting a firm "NO". I'm so glad to have kept getting estimates as I found Matador Exteriors of ********* to be highly professional, knowledgeable and actually listened to my needs. Its a bonus that the owner comes out to see the roof himself and BIDs can be more competitive without paying a salesman, appt setters, etc. His wife helps with computer work which further helps keep customers cost low whi... read more
Business response:
Thank for providing this feedback. We will be addressing this with your local office for continued training and development.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.6 star rating with 1,666 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.