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DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Product Issues On 8/19/2025 I signed a agreement to have ************* replaced. I decided not to use this company and sent a cancellation notice by mail on 8/21/2025. I noticed the note at the bottom (No later than 8/19/2025) This note doesn't give me the three days I am allowed to have to cancel without any obligations.( this is a mistake on the form) I called the customer service to inquire about the cancellation and deposit return after 10 days. I was assured that it have been cancelled because the business manager calle... read more
Business response:
We would like to acknowledge and address the concerns raised by the customer regarding the cancellation of their roofing agreement and the related communications surrounding material deliveries.On 8/21/2025, the customer submitted a cancellation notice, which is within the 3 days recission period and it was acknowledged by the local office team. Following receipt of this request, our customer service team began working internally to ensure that the cancellation was properly documented and that no further actions were taken t... read more
Service or Repair Issues Two days ago we had a representative from DABELLA come out to give us an inspection report on our roof. Well lets just say it went from a 30 minute inspection to an over 4 hour spiel on why we need to get a new roof with their shingles. Which by the way they use *** its literally top 3 worst brands for the *****************. The granules fall off just from rubbing your hand on it. He then continued to show me attic photos of someone else home where it was full of mold. My attic has 0 mold in it becau... read more
Business response:
Thank you for bringing this matter to our attention. At DaBella, we conduct our consultations with professionalism and integrity. Our representatives are trained to provide homeowners with detailed information regarding products, warranties, and installation processes so that they can make well-informed decisions about their home improvement needs. We regret that this homeowner did not feel their experience met their expectations. While our goal is always to educate and offer solutions tailored to the home, we also respect t... read more
Service or Repair Issues Aggressive solicitation, I have a no soliciting sign it was ignored. He then stood near my window making my dogs bark until I came out of my house. I informed him I have a no soliciting sign. He said he wasn't selling anything , but he was soliciting he would not leave when I told him I did not want an estimate. He kept talking about my broken window, I don't have a broken window , just one that needs to be fixed , he started talking about financing I told him I don't want it he kept talking , he ask... read more
Business response:
Thank you for sharing this concern. At DaBella, caring for families and treating every home with respect is central to everything we do. Professionalism, consideration, and clear communication are standards we hold ourselves to on every interaction, and what was described does not align with the expectations we set for our team.We value this feedback and would appreciate the opportunity to review the situation in more detail. Our **************** team will be notified so we can address this promptly, whether through addition... read more
Product Issues Had the sliding done to the house. I paid out of pocket for the project. They charged me old front siding removal but since my windows where mounted to the old siding they continue to cover it with the new siding. Which I wasn't concerned about. What I'm really complaining is that they owe me a refund of that removal fee that they never did. I can't get ahold of their manager to give me a update or answer on my refund. This has been going on for a month. Dabella is so quick to take my money and yet can't refun... read more
Business response:
Thank you for bringing this matter to our attention. Our local team, along with the General Manager, met with the customer in person to address and resolve the concerns directly. If any additional questions or concerns arise, our ************* team is happy to assist and can be reached at ************, Option 1.
Sales and Advertising Issues My mom is almost 82 and struggling with Dementia. I feel she was preyed upon by a savvy Dabella sales person who sold $10754 worth of windows. When mom balked at windows that exorbitantly priced - the slickster followed up with financing from ****************** - a company which is charging her 9% in interest. So - for this set of 3 openings for windows - she is paying $16000 over 10 ********** is my deal with Dabella - the contract (which I uploaded) - does not itemize anything. See if you can m... read more
Business response:
DaBella takes all customer concerns seriously and values the opportunity to provide clarification. We understand the concern expressed in this complaint; however, the individual submitting this message is not a party to the contract and has not provided documentation authorizing them to act on the customers behalf. For privacy and compliance reasons, DaBella can only discuss account details, financial information, or contract terms directly with the contracting customer or with a legally authorized representative who provide... read more
Service or Repair Issues Purchased 5/20/25. Employee fell through ceiling while giving quote. Hole still has not been ***aired. Also gutters were part of the quote and they still have not been installed. The sales *** came to give me quote on roof. He accidentally fell through ceiling. We continued with the quote process. Roof and gutters. I told him that I was not going to make a decision that night. He wanted the sale real bad he called for a special deal. At no time was taking the gutters off discussed. I finally gave in ... read more
Business response:
DaBella takes all customer concerns seriously and is committed to providing timely and professional resolution. The General Manager and local office team are currently investigating this matter internally and are working diligently to address the customers concerns and requests. Our team is coordinating with the appropriate departments and scheduling resources to ensure these items are addressed. We are committed to keeping the customer informed throughout the process and to resolving this matter in a manner consistent with ... read more
Service or Repair Issues Windows installed in April, 2025 at my address.Installation is incomplete and unsatisfactory.Da Bella has still not fixed window installation 5 months later.Da Bella told me they reran my credit because financing time ran out. I did not give permission. Illegal!Da Bella now wants me to pay 0ver $5,000 to get a contractor out to fix the window installation.I will not pay a dime until window installation is completed.
Business response:
DaBella values our customers and their trust, and we take all concerns very seriously. In this case, we have been working with the customer to provide resolution regarding their window project. A new, updated contract has been prepared and submitted to the customer to reflect the agreed-upon terms and next steps required to complete their requests. At this time, the customer has declined to sign the updated documents. Without the customers signature and approval, we are unable to move forward with scheduling the necessary wo... read more
Service or Repair Issues I had the beautiful windows installed on my house a few years ago. The windows have a lifetime warranty. Right after they were installed I noticed a crack in one of them. I called, texted and tried just about everything to get them to come out. A few years later they called wanting to do an estimate on siding, I agreed hoping to get them to fix the window. They did not and would only call to pressure is into buying the siding. In fact, I have a recorded message that has a very derogatory comment on i... read more
Business response:
Thank you for bringing this to our attention.We sincerely apologize for the frustration and inconvenience the customer has experienced. We understand how important it is to have these concerns addressed especially when it involves a product with a lifetime warranty.At this time, the windows are under warranty through ******, our manufacturer. As the warranty is held by ******, they are the appropriate party to process any claims and provide necessary repairs or replacements.Our team has attempted to contact the homeowner to ... read more
Customer Service Issues Complaint Regarding Repeated Unsolicited Telemarketing Calls DaBella To Whom It May Concern:I am filing this complaint against DaBella and the marketing company it has contracted to generate leads.During the past month, I have received no fewer than twenty-four (24) unsolicited calls from this marketing partner, even after explicitly requesting that they stop. Despite these requests, the calls have continued.After investigating the source of these calls, I confirmed that DaBella is the company receivi... read more
Business response:
Thank you for bringing this to our attention.After reviewing our records, we found that the homeowners information was submitted through an online source on August 8th. On the same day, the information was added to our internal Do Not Call list to ensure no further outreach would occur. We take these matters seriously and strive to respect individuals communication preferences.Please note that DaBella can only manage and control data collected through our own systems. We can confirm that the customer will not receive any fur... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,326 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.