Daniel Beyer at Mutual of Omaha Mortgage

timothy b. 

Verified by Mutual of Omaha Mortgage

5 years ago

Daniel handed my mortgage off to an incompetent associate (Tori Robinson) who, after weeks of poor communication (Daniel copied on all), delayed the closing of my loan to 9 days beyond contractual obligation. I sent everything I was asked for within 48 hours and asked for follow-up / confirmation of receipt every time along with "let me know if there is anything else you need from me". After 2 weeks of nothing, I got a message the day before scheduled closing telling me they needed things. 

Bradley K. 

Verified by Mutual of Omaha Mortgage

5 years ago

Okay experience. Convenient communication over email but the process was really slow with lots of follow-up emails. Started in September, didn't close until December. I'll chalk tha up to COVID. Shortly after closing however, I had some pretty basic questions for Daniel or his assistant Lindsay. I couldn't get a call back or even email, after numerous tries. Eventually the Title company got my question answered for me. Kind of a shame. Communication should be an important part of this process. 

Jessica S. 

Verified by Mutual of Omaha Mortgage

5 years ago

Better communication from the loan servicers. The only time I got updates was when I reached out to see where we were at and what was going on. Also, having them do their job right the first time rather than waiting a month and having to start the closing process all over again would have been great, too. 

Pamela A. 

Verified by Mutual of Omaha Mortgage

5 years ago

The process was very delayed. We reached out multiple times and sometimes didn’t receive a response. We weren’t told that our closing time was pushed back and we were waiting and took off work. We were promised that we were ready to close in 2 days multiple times when it fact it was months later. I feel that we weren’t given a realistic timeline, we were told 30-60 days, when took 4 months. 

Nikunjkumar M. 

Verified by Mutual of Omaha Mortgage

5 years ago

Not proactive in communication 

Paul P. 

Verified by Mutual of Omaha Mortgage

5 years ago

I would have liked a little more communication throughout the process. I had to initiate most of the communication in order to find out what was going on and what to expect. 

Yen D. 

Verified by Mutual of Omaha Mortgage

5 years ago

All of the paperwork was delayed. We had set an appointment to get paperwork notarized and no one showed up. We called and they wanted to us to call and see what was going on and what paperwork was missing. 

Luis C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Not enough communication with clients 

Vivek P. 

Verified by Mutual of Omaha Mortgage

5 years ago

The CFPB protection requirement of disclosure being provided 3 days prior were violated twice. My file was left languishing and the credit score had to be run again unnecessarily reducing the credit score. Silk was presented as the only closing option which should be a violation in my opinion of some regulation. For the most part my transaction was handled by a telephone operator who admitted she was not licensed, delayed communication, misplaced documents provided and seemed uninformed.