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Dave's Hot Chicken
- Chicken Shop
- Fullerton, CA
About this business
Location details
154 E. Orangethorpe Ave, #3020, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to 2:00 a.m. | |
| Sat | 10:00 a.m. to 2:00 a.m. | |
| Sun | 10:00 a.m. to Midnight |
The customer service is so terrible Long line waiting, every time I went here waiting was so long to pick up my order and most of the time I saw the order already there and one guy takes slow or mess up or whatever I think this place need train more staff.
Business response:
Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you.
The customer service is so terrible Long line waiting, every time I went here waiting was so long to pick up my order and most of the time I saw the order already there and one guy takes slow or mess up or whatever I think this place need train more staff.
Business response:
Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you.
We were told that we would be refunded online by the manager. Then we were texted by a representative named Jorge and were told that we'd receive our refund within 3 business days. It has been longer than 3 business days and we still haven't been refunded.
Business response:
We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com.
We were told that we would be refunded online by the manager. Then we were texted by a representative named Jorge and were told that we'd receive our refund within 3 business days. It has been longer than 3 business days and we still haven't been refunded.
Business response:
We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com.
I came here for the first time expecting to experience the hype but it was such a let down. The wait time was crazy for a small order on a Wednesday (1 hour). All this for the food to come out dry and room temp. Completely ruined the experience and I can't say I will come back again. Saw another lady today experiencing the same issue and attempting to get a refund. Save yourself the hassle. They need more or new staff.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
I came here for the first time expecting to experience the hype but it was such a let down. The wait time was crazy for a small order on a Wednesday (1 hour). All this for the food to come out dry and room temp. Completely ruined the experience and I can't say I will come back again. Saw another lady today experiencing the same issue and attempting to get a refund. Save yourself the hassle. They need more or new staff.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
It's been almost an hour since we placed our food order and we're still waiting. I'm not sure if it was just slow service or poor staffing but this is ridiculous..
Business response:
We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com.
Ordered food for me and my little brother, I saw our food just sit on the counter for 15minutes before they actually handed it to us, and people who came and ordered after us got theirs before us. overall needs better service.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Ordered food for me and my little brother, I saw our food just sit on the counter for 15minutes before they actually handed it to us, and people who came and ordered after us got theirs before us. overall needs better service.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.1 star rating with 836 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:00 a.m.