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Dave's Hot Chicken
- Chicken Shop
- Marana, AZ
About this business
Location details
3915 W. Costco Dr., Marana, AZ, 85741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
IT WAS GREAT BUT CRAZY HOT!! please give warning. very friendly staff! much love to all you. but please give warnings to spicyness.
Business response:
Appreciate the love and the awesome 5-star review! Your support means a lot to us. Let's continue making great memories together!
Made an online order that was supposed to be done at 8:10. Didn't get my order until 8:58. Shame on the management for not properly staffing this place. The poor girl working the front and drive thru was very obviously overwhelmed. The food was mid and way too expense for what you get. Definitely will not be returning.
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
The wait is horrible! The food is subpar! We ordered it at 6:30 for a pickup at 7:00 and it wasn't ready til 7:20. Why give us the option of giving you a time when you know it's not going to be ready! This happened too many times ! They lost us as customers!!!
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
Not what I had hopped. This was my first time visiting Dave's Hot Chicken on Costco Drive in Marana. First off the music in the restaurant was too loud. It was good music just way too loud. The counter server was very soft spoken so it was difficult to hear anything he said over the loud music. I was disappointed that their combos don't include a drink. I ordered a combo #3 that was $13.49 for a slider, a tender and a small fry. Then I had to drop another $2.19 for a small soda. That's a total $15.68 for a lunch combo meal! ... read more
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Come here if you want to wait 30 minutes for mid chicken. Insane wait for 12:00pm on a Monday.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
I'm have been waiting in the drive through for 40 minutes and still have a car in front of me that hasn't been served yet. Shut the drive through down next time. I can't get out because there are cars behind me- I'm literally trapped. What an absolute nightmare. I might actually end up being here almost an hour at this point. Huge customer service issue. Not fun, not happy, not good. Got the food after 43 mins in line- too salty, not hot and depressing.
Business response:
We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you.
My wife and I love the chicken sandwich but only if you can get it in a reasonable amount of time. For the second time visiting the store we were told it would be a 30-t0 40 minute wait on our order. We have had this experience on multiple occasions. We said we will never go there again and yet return only to find out there is still a long wait. I guess we are gluttons for punishment. Have to get my chicken sandwich somewhere else.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
The place is absolutely filthy, from the front door to the bathroom. One person on duty up front, and one, maybe two, in the kitchen. Ice machine broken. Tables dirty. Fries cold. Took a LONG time to get our food. Worst fast food place I've ever been to. Owner should be ashamed of this place. The young lady up front was overwhelmed, but maintained a great attitude. That was the only good thing about this place.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Not sure why I visit this location. Service is incredibly slow and the staff is often rude. I'm here at 9:45 at night and all of the tables are empty and dirty. Soda machine has no ice, I had to wait at the front counter for someone to notice me, and the manager offered the snarky comment that the soda comes out of the machine cold when I asked for more ice in my cup. If I was the franchisee who runs this place, I would shut it down.
Business response:
Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.6 star rating with 2,468 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close at 11:00 p.m.