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Dave's Hot Chicken

4.7

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Location details

3915 W. Costco Dr., Marana, AZ, 85741, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun11:00 a.m. to 11:00 p.m.
4.72,047 reviews
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Justin W.'s profile image
Justin W. 
rating
10 months ago

I did a mobile order and it said 9-12 minutes. I walk in after 12 minutes and I was told a few more minutes. After 10 minutes I went up and I was told "we're backed up, it's going to take awhile." I asked for my money back and after 5 minutes and a manager, I was told the next day to should post. I received a text about my experience and I responded about my experience and waiting on my refund. I was text to give a day to post. 4 days later, no refund on my card but the charge posted sure did post. So text the number to as... read more

Business response:

Thank you for sharing your experience, Justin. We’re really sorry for the delay in receiving your order and the issues with your refund. This is not the experience we want to provide, and we understand your frustration. We’d love to make this right for you. Please reach out to us at dhcfeedback.com so we can look into this and get things sorted. We appreciate your feedback and hope you'll give us the chance to improve your experience. 

hamilton b.'s profile image
hamilton b. 
rating
a year ago

I'm sorry about the bad review, now that I read it , it seems a little harsh. The truth is people make mistakes. I'm sure it was an accident. I wish I could delete it, I just don't know how. A stroke has left me with anger issues. 

Business response:

I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution. 

Christian G.'s profile image
Christian G. 
rating
a year ago

Service was terrible at this location....i sat in the drive thru for a 7:15 pm on a Sunday few minutes and no one answered. I went in to order my food and mentioned that I was sitting in the drive thru and the person working said oh sorrry the headset is dead and we are charging it. I went to order a shake and of course no dice....we don't have the shakes on the board. Good thing the food is good. Won't be back to this location. 

Business response:

Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://dhcfeedback.com so we can get started. 

Bob H.'s profile image
Bob H. 
rating
a year ago

Walked in at 11:20, its now 12:05 and no one has their order. Everyone waiting... I would suggest starting cooking the chicken earlier than you open? 

Business response:

Sorry to hear you had a bad experience. We never want anyone to feel that way about their visit. If you’re open to it, we’d love to hear more about what went wrong. Please reach out to us at http://www.dhcfeedback.com so we can try to make things right. 

Ronda R.'s profile image
Ronda R. 
rating
a year ago

So. So. So. Slow. The chicken was nice & crispy, but not worth the wait. The flavor was very one-note. We tried the medium, extra hot & reaper. Not much seasoning, just heat on the last two. The reaper was, indeed, quite hot... but lacked flavor. The fries were really good. The iced tea is the pre-fab stuff from the fountain. We agreed we'd rather spend our money elsewhere and won't be back. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around 

S V.'s profile image
S V. 
rating
a year ago

The chicken was dry! I also don't want a slider with a little tiny bun and a hunk of chicken that I have to eat on its own because the bun is so small. My service was fine, but I watched as a manager basically argued with a customer over how they had ordered their food and they must've ordered it wrong, rather than just apologize and remake the order. Obviously the customer knows how they wanted their meal! Lastly, the ambience; Nothing special nothing bad I building with tables where you get your own food place your own ord... read more

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around 

Camille F.'s profile image
Camille F. 
rating
a year ago

After a second shot at Dave's chicken, they ended up getting half my order wrong and left out two set of fries. I ordered 4 #4 dishes for my family, and I received 2 #4 dishes and 2 lone sliders. 

Business response:

Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://tellusdirect.com/dhc so we can get started. 

Nora T.'s profile image
Nora T. 
rating
a year ago

First time at a Dave's Hot Chicken. Husband and I entered to very loud music and a strange high pitched piercing sound that turned out to be an alarm with a flashing light that the staff appeared to ignore. The restaurant and restroom were clean and the counter servers pleasant. I ordered 2 chicken tenders and kale slaw. Husband ordered a sandwich with fries. I told the girl who took our order that I could not do heavy spice and accepted her recommendation to order the lite mild. My tenders came out very hot and moist ... read more

Business response:

We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://tellusdirect.com/dhc? We're committed to making it up to you 

Winter L.'s profile image
Winter L. 
rating
a year ago

The reaper chicken had a horrible flavor and was insanely spicy they didn't focus on anything else and the mild tasted like paprika like a whole lot of paprika salt and pepper so did all the other flavors other then no spice also it's super expensive 50.01 for 3 2 piece chicken tenders with fries and cauliflower bites 1 regular milkshake and a drink do not recommend 

Business response:

We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://tellusdirect.com/dhc? We're committed to making it up to you 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.7 star rating with 2,047 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 11:00 a.m.