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David's Bridal
- Bridal
- Omaha, NE
About this business
Location details
535 North 98th Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Went to David’s bridal to pick up my brides maid dress that I ordered and I received it with wrinkled top. I said something to the girl who helped me and I was told I had to pay $10 to get it steamed WHEN IT CAME OUT OF THEIR BACK ROOM! Absolutely ridiculous service. The top was extremely loose when I tried on the same size and the same dress and it fit PERFECTLY with no clips or alterations needed. I’m highly disappointed in this service I received
Business response:
Hello Tabitha, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I would not suggest getting a dress of any sort here. I recently purchased a bridesmaid dress here, at this location. When I was called to be notified that it was ready for pick up, they basically gave me 3 days to pick it up or it was going back out on the rack for sale, I live 2 hours away, there was no way I can just drop what im doing and hop skip and jump out there after work to pick up a dress, they offered to ship it, so i said ok. They "supposedly" shipped it, but it never got to my house. After 6 phone calls to this... read more
Business response:
Hello Kelli. We would like to apologize for any frustrations that we may have caused you. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Omaha team to ensure it will not happen again. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Dresses are pretty but they have the WORST service on the phone, receptionist are rude, hang up on you even when they know you need to speak with them. Will not recommend them ever.
Business response:
Hello Carolina. We would like to apologize for the unprofessional-ism you experience while communicating with the store via telephone. Your feedback has been shared with the appropriate teams, we will address with our store management team. If you need further assistance please do not hesitate to reach us at dbcares@dbi.com. Thank you, DBI.
I ordered a dress in January for a wedding in July and the dress has still not arrived. When I first ordered the dress they originally sized me incorrectly, they then wanted me to pay more in alteration (which they had told me would cost 30$, then apparently changed their minds) than I paid for the dress. They then tried to order me a dress that would arrive after the wedding (how would that possibly work!?) They were also completely inconsiderate to the fact that both the bride and groom are military and they have almost no... read more
I am very disappointed. I bought 2 hair pieces from the Omaha David's Bridal a month ago with a wedding date if April 29. Still have not received my second hair piece that I was trying to get in time for my hair trial and am still waiting for it. found out yesterday that it was never ordered or they had sold it to another bride yesterday morning. so my next hair trial is Tuesday and need it by then. can someone help me get my item I purchased to me?!?!?!. very frustrated.
Not at all impressed with this store! My stylist was nice, polite and respectful. If you're a bigger gal and looking for a $99 dollar dress, I wouldn't recommend going to this store! I went in with a budget and ended up spending way over my limit. Spent $600 dollars on a dress and had to pay for a bridal bag for the gown. Insane, considering I had just bought a $600 dress, you would think the bag would be included. Nope. Be aware of alterations, one of my bridesmaids dresses was kept to be cleaned, got it today 3/19/2019 and... read more
Business response:
Hi Melissa, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback has been shared with the appropriate teams so that we can improve the customer experience moving forward. Thank you, April B.
When we were there the customer service was terrible. We had an appointment and the lady that was supposed to be helping us kept disappearing. We basically did everything ourselves. Then they told us we needed to hurry and buy our dresses so we would get them in time. So I bought mine as soon as possible. Well my friends that waited got to pay $128 for the same dress that I paid $170 for and they dont price match so I'm just stuck paying that amount. I was going to do my alterations there but I dont want to give them anymore... read more
Business response:
Hello Andrea, we are sorry that you did not receive more assistance and your experience was less than satisfactory. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. Thank you, April B
Absolutely HORRIBLE service. My mom and I were both looking for dresses for my brother's wedding, me a bridesmaid and her a mother of the groom. The store was staffed with approx 4-6 people (that we could see) yet there was only 1-2 that were helping with everyone that came in, which meant that no one was getting much personal service. While they stood around talking, we had to pull our own dresses, try them all on with little assistance, and after all that, ended up paying full price for the off the rack dresses. The only ... read more
Business response:
Hello Angela. We are deeply sorry that we fell short of your expectations during your recent visit to our Omaha location. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to address your concerns with our management team so that we can ensure a better experience in the future. Thank you, April B.
Most terrible customer service I’ve ever encountered. No wonder they’re going bankrupt.
Business response:
Hello Jenna. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,194 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.