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David's Bridal
- Bridal
- Omaha, NE
About this business
Location details
535 North 98th Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolutely HORRIBLE service. My mom and I were both looking for dresses for my brother's wedding, me a bridesmaid and her a mother of the groom. The store was staffed with approx 4-6 people (that we could see) yet there was only 1-2 that were helping with everyone that came in, which meant that no one was getting much personal service. While they stood around talking, we had to pull our own dresses, try them all on with little assistance, and after all that, ended up paying full price for the off the rack dresses. The only ... read more
Business response:
Hello Angela. We are deeply sorry that we fell short of your expectations during your recent visit to our Omaha location. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to address your concerns with our management team so that we can ensure a better experience in the future. Thank you, April B.
Most terrible customer service I’ve ever encountered. No wonder they’re going bankrupt.
Business response:
Hello Jenna. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Not only was my dress screwed up between two alterations appointments within TWO weeks of my wedding, I opened my dress the morning of my wedding and there was a RED LIPSTICK looking mark on my dress. Thank goodness it wasn't insanely noticeable enough to ruin my day, but seriously! COME ON!!! I feel like got overly charged on my alterations anyways and then this! I was in there so many unnecessary times and wasted so much time and from the sounds of money of overly done alterations! UNACCEPTABLE! Plus, every time I called... read more
Business response:
Hello Amber. Thank you so much for providing feedback regarding your experience at our Omaha location. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We appreciate your feedback and will be sure to address your concerns about which areas need some improvement so that we can provide you with a better experience in the future. Thank you, April B.
Horrible experience!!! Staff was rude and met with attitude. They let us know they were needing to be in physical therapy because they had to pull wedding dresses off the rack?! We couldn’t look at dresses only what they wanted to pick for you. Then there were no chairs for friends and family to sit in while watching the bride try on a limited amount of dress choices. It is supposed be fun looking for THE dress but NOT at this store!!! Would go anywhere else!!
Business response:
Hello Jennifer. We would like to apologize for the less then professional service you received on your recent visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
I was told by sales consultant on 3 different occasions that as long as I ordered by the end of August, my bridesmaids dresses would be in time for my wedding on October 6. We went today, July 7 to order and was told they could not be in until November. They did offer an apology and suggested I change colors! Thanks to Bridal Traditions for saving the day!
Business response:
Hello Nikki. We would like to apologize for the miscommunication you had from our team. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
I understand you are saying you “have no record” of one of my bridesmaids placing their dress order with you on March 11th between 2-4pm. I have offered to provide the style number, amount paid, and color of the dress but you have declined needing that information. Unfortunately my bridesmaid isn’t able to find her receipt and she paid $170 in cash. I suggest you watch your video from that day or look up the item sales in your system. It took the lady almost an hour to check us out and she seemed like she had no idea what sh... read more
Business response:
Hello Pamela Sherbon. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Never have I been treated so rudely and unprofessional in a customer service environment. As the mother of the bride arriving first they the staff were only concerned about a confirmation to the appointment my daughter set up. Come to find out if never confirmed and they were not willing to help and could have cared less that we would go to another bridal shop to spend our money. By the way I called another local shop who got us in within 25 minutes of when we were suppose to be at David's Bridal and they were the exact exp... read more
Business response:
Thank you so much for reaching out to us Chrissy. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email... read more
The customer service is horrible, everyone in there was complaining!!! I feel like they really shop for the most unfriendly and unhelpful people they can find to.hire.
Business response:
Hello Andrea, We are so sorry to hear that you feel this way, and would love to ensure you are celebrated as you deserve. We value your time and feedback, and will be working to improve our location for future visits. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can speak with you further regarding this matter. Humbly Yours, Jill K.
Just received a phone call from you guys. Was told I need to pick up a dress. I am from Davenport, IA and picked up my dress three weeks ago in Davenport. When I called back to the store after listening to an unpleasant voicemail from the manager, I was greeted by a friendly associate, then was transferred to a manager who was extremely rude. It clearly was a mixup and I did not appreciate the attitude.
Business response:
Hello Tayler. We apologize for the misunderstanding. We will be sure to address this issue with the management team. Thank you for reaching out to us. Best wishes, Steven E
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,221 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.