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David's Bridal
- Bridal
- Omaha, NE
About this business
Location details
535 North 98th Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Very rude staff. Hated my experience. I will NEVER go back, Davids lost out on not only my wedding dress and bridesmaids, but 3 other weddings as well. You can count on me making sure no one that I know or care about is EVER treated with the disrespect that we were.
Business response:
Hello Sue. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to notify our management team with your concerns. Best wishes, Ross A.
Worst experience EVER! Showed up on time for bridal appt. they were packed with prom girls! Waited 15 min. Said they'd be with us in a minute Waited another 15 minutes they said they would be with us in a minute. After 40 minutes of waiting I had to get firm to get any help! We pulled all the dresses our associate did nothing but go in the room with my daughter to help her put on the dresses yet she made the commission. Then I called to pay for the dress and veil and they only charged me for the dress didn't realiz... read more
Business response:
Hello Heidi, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will share it with our management team. Best wishes, Ross A.
Had my dress altered for $500. The lady doing it was complaining about how much tule my dress had and pretty much called me fat. Way to go Davids bridal
Business response:
Hello Taylor, we are very sorry to hear that you were disappointed with your experience. We understand alterations can be very expensive. If you have any questions about our inventory please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
I went to try on bridesmaid dresses....however my very best friend was trying on wedding gowns....our consultant was nice enough...but sweet baby jesus there was barely room to walk sideways in that place!!! Why have SO MANY appointments at once?? It was ridiculous!! Peoples tiny children wondering around...complete chaos!!!! No where to park either....and speaking of parking....last year my sister in law was there to try on bridesmaid dresses....she FELL IN THE PARKING LOT BECAUSE OF A HUGE POT HOLE IN A HANDICAP SPOT.....d... read more
Business response:
Hello Carrie, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A City/Store Location). Best wishes. Ross A.
My first time there the ladies where rude . it was so crazy in there I dnt think I would go back
Business response:
Hello Williams Shekeeta, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A, ). Best wishes, Cierra S.
This being my first time going to try on wedding dresses my experience was awful. It took at least 20 mins to figure out undergarments then it was one dress at a time. You had to share one mirror with 15 other brides. People were stepping on them. I thought I had found "the dress" but my appointment was up so they could put the dress number on file and I can come back even though my guests were from out of town. Needless to say they didn't get my business or will I ever go back. Luckily I was able to go some where after that... read more
Business response:
Hello Emily. We are deeply sorry that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We appreciate you taking the time to share your feedback. We will be sure to pass it along to our team. Thank you, Ellice J.
When u go to look for dresses you want to feel like it is about you ...well I am very unhappy with our experience..we had an appt for my daughter to try on dresses had to wait 20 for someone to get to us ...the sales person Miranda was upbeat at first but then all went down hill..I will never recommend your bridal shop..we ended up leaving feeling mad and upset...but we ended up going to another bridal store and we were treated awesome and didn't even have an appt and ended up purchasing a dress.
The customer service the first time was great and today it was awful. Also they discontinued their cherry color after I had picked out dresses and no one informed me so when we went in today we wasted time looking at dresses before we realized cherry wasn't on the chart anymore so I asked a girl if they still carry cherry and she said nope with an attitude and no eye contact.
Business response:
Hello Stephanie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our guests the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us with the best number to reach you. dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
Unfortunately I had heard bad things about people's experience prior to going in. Then me and a couple of bridesmaid went to look for dresses and received terrible customer service. One lady almost yelled at us for doing what she said. I found a dress I fell in love with but now not sure what to do because I don't particularly want to give them my business.
Business response:
Hello Tiffany, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. RossA) Thank you.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,194 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.