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David's Bridal
- Bridal
- Omaha, NE
About this business
Location details
535 North 98th Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The customer service the first time was great and today it was awful. Also they discontinued their cherry color after I had picked out dresses and no one informed me so when we went in today we wasted time looking at dresses before we realized cherry wasn't on the chart anymore so I asked a girl if they still carry cherry and she said nope with an attitude and no eye contact.
Business response:
Hello Stephanie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our guests the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us with the best number to reach you. dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
Unfortunately I had heard bad things about people's experience prior to going in. Then me and a couple of bridesmaid went to look for dresses and received terrible customer service. One lady almost yelled at us for doing what she said. I found a dress I fell in love with but now not sure what to do because I don't particularly want to give them my business.
Business response:
Hello Tiffany, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. RossA) Thank you.
Horrible customer service! Was treated poorly, the ceiling was caving in so I had to change rooms twice, the girl didn't listen to me AT ALL, just horrible!
My experience was aweful. The girl helping kept pulling dress styles that I did not like or did not feel comfortable in. She did not care about the styles I liked. She got mad when I said I did not like the dresses she pulled. She was rude to my family and my bridesmaids. I had booked an appointment for my bridesmaids and she didnt even help them. When we mentioned that we had a poor experience, the staff didn't say anything. This place has by far the worst customer service!
RUDE. I thought 5 years ago when I got married it was ok. Today they proved that their customer service is the same. Too bad its where we have to get our dresses. Left feeling humiliated. Emailed the corporate office about the experience. TERRIBLE.
Not happy with final result. It looks like my dress was slopped together during alterations. I slowly fell out of love with my beautiful dress. BAD EXPERIENCE! Seamstress was rude and made me feel like it was such a burden to work on my dress. Plus I could hardly understand her. Not everyone was on the same page...I would go in for one fitting with someone telling me one thing and the next fitting i was told something completely different...ultimately costing me more money. They literally tried to squeeze every last penny th... read more
Worst customer service out of all bridal shops in OMAHA ( I went to 4 different ones)!! I did buy dress from them because when you find the dress, you found the dress. I arrived at davids bridal at 10:50am on August 22, 2015 my appointment was at 11am, they told me they would start my fitting closer to 11, (ok well its pretty damn close to 11 but ok.) so my family (that I had come from out of town) showed up at 10:58am I go back up to the guest attendent and ask if we will be getting started soon, she replies rudely saying w... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,221 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.