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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
RecommendedI didn’t like the idea of giving a bride an hour to pick out her just the one wedding dress
Business response:
Hello Peggy, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
Very rude and not helpful at all!
Business response:
Hello Mackenzie, we apologize for not providing exceptional service during you visit. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Our team would love the chance to improve our customer experience. Thank you, DBI.
RecommendedI highly recommend making an appointment before going. You are flat out ignored if you don’t. I asked 2 associates for help with a fitting room. The first absolutely blew us off. The second at least offered to find someone else to help us. We actually were discussing looking for a dress elsewhere when someone finally found a moment to speak to us. We found a dress and my daughter is happy. That’s all that matters at this point.
Business response:
Hello Cherry, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in t... read more
Unfortunately I cannot remember the name of the woman who helped us and I’ve tried calling twice now to obtain that information, only to be left on hold. I NEVER give poor reviews to places, but our experience on Sunday has caused me to make an exception. On Sunday I brought 4 out of my 7 bridesmaids to David’s Bridal in Danvers. We were sooooo excited. However, our excitement didn’t last long thanks to the horrible customer service of the woman who “helped” us. My girls picked out the dress styles they wanted to try on a... read more
Business response:
Hello Mackenzie. We are shocked to see that this occurred and cannot apologize enough. We want every single one of our guests to feel comfortable and confident with us. There is no excuse for rudeness and we will be following with the the management of this team to look into this matter further. Thank you for bringing this to our attention. If you need any further assistance, please let us know at DBcares@dbi.com (Attn. Danvers). Thank you, Ellice J.
I HAD THE WORST EXPERIENCE. Our " consultant " did NOTHING. I pulled all the dresses for my girls. With Covid " only 2 people were allowed with me " which I was not told when booked the appointment, the consultant we had was so rude to the people with me. Basically said they had to sit upfront with all the other " extras " makes a lot of sense right? I take COVID serious, but it should have been addressed before the appointment. One of my girls traveled from VA she got stuck in traffic, the consultant told me I was " over my... read more
Business response:
Hello Candice, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyB.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. T... read more
Horrible staff! 👎👎👎👎👎👎👎👎👌👌👌
Business response:
Hello Bobbie, we apologize for not providing exceptional service during you visit. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Our team would love the chance to improve our customer experience. Thank you, DBI.
If no stars was an option that’s what I would give them. We got no greeting when we walked in, our associate didn’t even help us pick out and dresses and told us she would just pick up the dresses and put them by the dressing room. When the bride found a few she brought them to the dressing room and told her she wasn’t going to help her put them on and fit them to her because “she had another bride at the same time” and told us Melissa would help. Well she got the dress on that was 8 sizes too big and we had no clamps or ass... read more
Business response:
Hello Madison, we would like to apologize on behalf of David’s Bridal for the service you received in our Lafayette store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) to discuss further. Best wishes, Jessica H.
Unprofessional. You can’t actually get any dress in any colour. No measurements we taken. Too crowded especially for covid times. On the plus side there’s lots of selection and the prices are great.
Business response:
Hello Alicia, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI
I’m MOH for my sister’s wedding and have been horribly mistreated by David’s Bridal staff. First, a saleswoman refused to let me try on dresses in my size and would only give me 0 or 2 to try on (I’m typically a 4 and can even go up to an 8 on their illogical sizing). Why, I’m not sure. Then she ordered a dress two sizes too small. I wish I remembered her name because I was in shock over how rude this woman was. My measurements in the system indicated that I should’ve never been ordered that. When I got the dress in and had ... read more
Business response:
Hello Jess. We cannot apologize enough for the experience that you have had with us. We would like to look into this matter further and invite you to email us at Dbcares@dbi.com (Attn. Massapequa) with more information sot hat we can. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,505 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.