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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Absolutely the most unprofessional business I have ever been to. Our daughter had an appointment at 1:30 yesterday, February 21st. She looked at a few dresses and found the perfect one. She rang the bell everyone clapped and then 10 mins later the woman comes out and says sorry the dress is not available from the manufacturer. Are you kidding me?? Why would you let her go through all of that to say sorry it isn’t available? Not only are we disappointed we are disgusted by the unprofessionalism shown. Stay away from Davi... read more
Business response:
Hello Karen. We cannot apologize enough for the experience your daughter has had with us. We strive to stay updated on the availability of all of our dresses to avoid this type of situation from occurring. We are truly sorry for this and will work with the team to improve moving forward. Thank you, Ellice J.
Let me start by saying, I am a plus size Bride. I came in for a first time Bridal Appointment Monday. I was shocked at what few dresses were available for me to try on, but was even more surprised that they didn't have but 1 of the dresses I was interested in to try on! My consultant acted like she didn't want to deal with me from the beginning by saying "oh honey if you arent feeling it, we don't have to do this today" but I drove 2 hrs for the appointment so "not feeling it" wasn't an option, as well as the sale was ending... read more
Business response:
Hello Ashley, we are so sorry to hear that your time with our Athens team was disappointing. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. So that we can look into this further for you, please email us at DBCares@dbi.com (Attn:Athens). Best, BrittianyB.
I got my dress at the beginning of 2020. Right before COVID. All my bridesmaids have gotten their dresses from here too. The girl who helped me with my dress was great. I had spoken with David's Bridal about exchanging my dress because due to the COVID postponement I had lost more weight and my dress is now much bigger (possibly bigger than they can take in). It has not been altered and only tried on twice. I was told to contact the store I got it from because they said it showed at the time I bought it I can exchange up unt... read more
Business response:
Hello Briana, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
The appointments page wasn't working for me so I called the store and they said no problem walk ins are welcome so just come in. So I drove 40 minutes there to have them tell me to wait outside in the cold for ten minutes before another person comes out and tells me its impossible to see me to come back later and try then. just lost a customer for a bridal dress and 5 bridesmaid dresses.
Business response:
Hello Tricia. We cannot apologize enough for the experience you had with us. We would never want to inconvenience our guests and will be reaching out to management in regards to your visit. We are truly sorry and invite you to any of our locations for a much better experience. Thank you, Ellice J.
I had the worst experience at David's Bridal in Nashua. waited about 4 months for my wedding dress and the wrong one came in and since I only had 2 months untill my wedding they only had a couple dresses that I could choose from. the dresses are a terrible fit as well. I've never had to get a dress altered in my life they always fit perfect but the ones I got from here were so big and not proportioned at all. The alterations manager is not helpful she actually told me that she doesn't revcomened altering the dress which was... read more
Business response:
Hello Oksana. We are deeply sorry to see that you have not had a better time with us. We would like to see if we can assist you in this matter and invite you to email us at DBcares@dbi.com (Attn. Nashua) with more details. Thank you, Ellice J.
Went there for a brides maid dress after going to one in Massachusetts so I already knew my size and had an idea of style. When I walked in and told the lady what I wanted to try on she looked at me and said "You are not allowed to do that". When I asked why she just said I wasn't. How Rude!!
Business response:
Hello Mackenzie. We are shocked to see that this occurred and would like to express our sincere apologies. We would like to look into this further and invite you to email us at DBcares@dbi.com (Attn. Albany) with more details. Thank you, Ellice J.
Unfortunately my experience was not a pleasant one. I walked in, this was the very first store I went to in my search for the perfect wedding dress. I walked in and no one acknowledged us for a good 10 minutes! Then a girl saw me and another 3 or so minutes went by and I finally said “ is there anyone who can help us?” I asked where the long sleeve gowns would be. She showed me one, and said “stay on this side and this side only, and left us standing there.” There was literally one dirty gown and it wasn’t even long sleeve! ... read more
Business response:
Hello Melissa , thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our recent visit. We truly appreciate your feedback. This gives us some insight of the customer service that we are providing and helps us find ways to correct the issues. We expect our staff to provide our guest with a professional, accommodating and stress-free experience. We failed to reach this standard with you and your party. We hope that you visit again, so we can change your view on our customer service.... read more
Will share pictures of my dress when purchased and then again before destroyed in the comments.
Business response:
Hello Katie. We are very upset to see that you are having these issues with your dress. So that we can look into this matter further, please email us at DBcares@dbi.com (Attn. Freehold) with more details about your experience. Thank you, Ellice J.
Apparently over 4 years ago I had a terrible experience the first time I went to try on wedding dresses. I don’t remember much, but I do remember the second time being so fantastic that it made me forget the first time. Fast forward to last week, and my sister-in-law went to the exact store to try on dresses for the first time as well. Alyssa was pumped with so much excitement and serotonin that she just radiated happiness. When we first arrived, we were not greeted at the podium. I had to speak up to say that we were here... read more
Business response:
Hello Halle, thank you for taking the time to share you and your sister in laws recent visit. We cannot apologize enough for letting Alyssa down during her visit. We value you both as customers and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for f... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.