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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Very horrible experience! We had an appointment set up there. As we walked in there were girls standing together on there phones not paying attention to us. We literally stood there waiting for somebody to help us then 10 minutes later we got some help. They made us look for our own dresses, and did not help at all. The struggle is real. That wasn’t the only issue but I don’t want to keep typing. Bottom line is that a bride comes to your store for support, caring customer service, because to them this is one of the mo... read more
Business response:
Hell Terry. We would like to thank you for sharing your feedback with us. We truly appreciate this. This gives us some insight of the customer service that we are providing and helps us find ways to correct the issues. We expect our staff to provide our guest with fun, accommodating and stress-free experience. We failed to reach this standard with you and your party. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in the futur... read more
I received my dresses about a week ago and hung them safely in my closet. I wanted to try my dress on and habe my daughters try their dresses on as well and I haven't even taken any dress completely out of the bag and I'm seeing the side of my dress has snag marks on It and also the under part to my train alao looks dirty.. my youngest daughter's dress also has snag marks as Im looking over my dress im noticing quite a bit of issues
Business response:
Hello Marrisa, we are so sorry to hear this. So that we can better assist you, please email us at DBCares@dbi.com (Attn:Las Vegas) with all details). Best, BrittianyB.
Terrible consultants, zero communication, and very busy even though we had appointments.
Business response:
Hello Maddie, We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The store was too hot, no good selections, it’s not a private experience like most bridal stores. If you buy a dress there make sure it’s for a beach wedding because that’s what most of the dresses look like.
Business response:
Hello Tee, we sincerely apologize that you were unhappy with your recent visit. We would love the chance to have you back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
Just went there and had a bad experience. I was hounded the second I walked in the door when the employee insisted on having someone show me where the shoes are when I said I could find them on my own. I Found some dresses I liked but was hassled to death by the sales lady and extremely pushy manager. They kept telling me the dresses I liked were going to be discontinued unless I bought them today. I told them 700 times these are literally the first 3 I have ever tried on, my mom wasn’t here and I wanted to include her, I am... read more
Business response:
Hello Katie, we are deeply sorry that you felt pressured during your recent visit to our store. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to address this with our management team so that we can grow from this experience. DBI
If you’re looking for great customer service David’s Bridal is not for you. I spent a lot of money and needed to return an item under $80 and it was next to impossible!  They had every opportunity to make the customer happy and chose to be very aweful. I will not recommend David’s Bridal for customer service the manager was very rude! It’s a thumb me down for me! But I do recommend their alterations department Hae Young  does a fantastic job!
Business response:
Hello Annette, we are saddened to see that you were not happy with our company polices regarding returns. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
I’ve had nothing but the WORST customer service at David’s Bridal in Keizer, Oregon. During our visit to pick out the bridesmaid dresses the girls at the little front table were rude and snotty. Yesterday when I went to pick up my bridesmaid dress and a friends dress they harassed me about picking up the second dress after they had left a voicemail saying it was ok. They acted like I was trying to steal the dress and kept saying “for security purposes” I would need to call her to get approval but they didn’t need to talk to ... read more
Business response:
Hello Ash, we’re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com ATTN: Jessica H in the subject line with your daytime phone number and info about your experience. We look forward to hearing from you. Thank you, Jessica H.
Horrible integrity. I'm a former employee of one of the stores that closed. The employees from our local store had their unemployment blocked because instead of entering us in the system as separated they entered us as new hires and submitted new hire letters to the unemployment office. Now the unemployment office thinks we are working and I we have been denied benefits. I contacted the HR department and Mr. Kapperts said that he checked into the matter and we were not listed as current employees. Meanwhile we are getting we... read more
Terrible experience. Overcrowded, kids screaming, and not enough chairs to go around. I overheard multiple people up front complaining about the service that day. I completely understand it was a Saturday and appointments are shared, but my party felt like it was almost completely ignored. Within 10 minutes we wanted to leave. I don't recommend. You're better off going to one of the nice bridal salons in Charleston.
Business response:
Hello Mallory, Thank you so much for bringing your concerns to our attention. Ensuring our customer safety is most important to David's Bridal. We will be sure to assist with coaching our store management team to ensure better practices social distancing. We would love to have you back on a quieter day. To return, please email us at DBCares@dbi.com (Attn: Store location) Best, DBI
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.