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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Definitely do not recommend. At all. We drove over an hour for the location, excited to see in person. We entered only to be told we had a bridal party app instead of bridal app. Cool, we’ll browse both. No biggie! Our stylist was Brittany.. With a vampire mask and penciled winged eye liner and an unbrushed pony tail.. I was accompanied by my maid of honor and a cousin. We ask which dresses come in Royal blue. Her first recommendation was material she liked for bigger plus sized woman, then offered no offense plea. ... read more
Business response:
Hello Kayla, thank you for taking the time to share your feedback. We deeply apologize that you and your party are unhappy with our services during your recent visit. Shopping for a wedding is such a special moment and we’re disappointed that your visit fell short of your expectations. We understand that you have gone else where, however We would love the opportunity to have you back for any additional needs so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) ... read more
Had a bad experience here last night while shopping with my girlfriend. We had an appointment at 630. The consultant was very helpful. As we were wrapping up the consultant was going to call another store to see if they had a particular dress that the bride liked, so we decided to browse the store. My friend found two more dresses that she wanted to try on. We spoke with the consultant and she informed us that the store closed at 9pm I looked at my watch and said its 825 we have time. As we walked to the dressing room John ... read more
Business response:
Hello Tiasheena! My name is Linda and I oversee the David's Bridal stores in the Carolinas. I have left messages for Evonne to contact me on my cell phone to see if I can help turn this around. Can you share my email address with her as another contact? I very much would like hear more about your experience. I can be reached at lcastro@dbi.com. Thank you for your feedback and your help!
I made appointments 5 weeks in advance. Appointments were confirmed two days before, the woman I spoke to stated I had two appointments, two stylist, like I planned. My bridesmaid got a babysitter, my mother took off work, every thing was good. At 8:52PM the night before, as I’m trying to get my children to sleep, someone from the store calls to tell me they’re moving one of my two appointments to an hour and a half later. I only had one stylist for all of us. This would mean we would be driving an hour to get here, to spend... read more
Business response:
Hello Rose. We cannot apologize enough for the experience you've had. We want to be as accommodating as possible to our guests and would never condone rudeness. We appreciate you bringing this to our attention and will discuss it with management. We would love the opportunity to provide you with the service that all of our guests deserve. Thank you, Ellice J.
This was the first place I made an appointment and went to try on wedding dresses. I was so excited and happy to be there but from the moment I walked in the door it was nothing but discouraging and disappointment. My entire party and I have never been treated so poorly and made feel so unimportant on a day that should be filled with excitement and joy! My “stylist” seemed to have little to no knowledge about what she was doing nor cared about my needs at all. Her comments to our questions were not only rude but belittling.... read more
Business response:
Hello Chelsea, We are terribly sorry to hear that your time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
super disappointed in davids bridal altoona :( not only was our day overbooked, so we barely got any help with our dresses (generally wouldn't be a big deal but with covid they didnt allow us to browse, so we had to rely on one lady who was focused on other groups. I'm not sure why we booked an hour spot when we didnt get it.) BUT they shipped me a dress ripped, stained and frayed that I ordered while I was there. It looks like it's been worn in 15 weddings. and apparently they thought it was a good idea to send that to a p... read more
Business response:
Hello Holly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.
I had a not so great experience here last year. I was told to make another appointment by dbcares. I made an appointment for Saturday. Received a couple emails to give me instruction, pick dresses,etc. Today they called to cancel my appointment as they overbooked. How is that my problem? So again, disappointment And no dress. I guess David’s Bridal is not for me. I don’t think I will try again.
Business response:
Hi Lori, a member of our team should be reaching out to you to address these concerns. DBI
Disappointed as to say the least. Thank God for my sister-in-law. We made an appointment and the lady assisting us was busy with another customer that came in without an appointment to see her. Then she informed us that we were out of time for our appointment. Luckily my sister-in-law found my dream dress and we tried it on in a dressing room on the side on our own!! Don’t waste your time going here if you think you’re going to save money. You can get better treatment and spend less money somewhere else. You also cannot retu... read more
Business response:
Hello Tessa, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
I bought a dress from the David’s Bridal in Tukwila. And it was absolutely the most stunning dress I’ve ever seen! I was having a destination wedding and needed my altered dress shipped. I paid for two day shipping on a Friday the 12th. Meaning, my dress should have came in Tuesday or Wednesday of the following week (16th/17th). My dress did not arrive until February 25th because they did not ship it out until February 18th. It wasn’t supposed to be delivered until 9 PM on February 25th which would have left me with one, ... read more
Business response:
Hello Micah, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Due to covid I obviously had to reschedule my wedding. The dress they ordered was way too big. Apparently they accepted returns and exchanges after reopening, but didn’t feel as though that may be important information to relay to customers. I have an unalterable unreturnable dress. Very disappointing customer service.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,505 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.