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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Just don’t go if you have a choice. I knew better but I wanted the dress they had. Once again I walk away saying never again. So now I’m looking for someone to help me fix my dress that I was told “oh NO PROBLEM” we can do that. Oh they tried to give suggestions that even my 3 year old niece would know would look tacky.
Business response:
Hello Jessica. We are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to discuss your experience and have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com. Thank you, Steven E
I really wanted to “five star” my experience at David’s bridal in Columbia, but all it takes is one bad experience to make the overall experience not great. When I went for my bridal appointment on February 17, Ms. Trent was more than accommodating. She was very nice and patient. I didn’t really have an idea of what I wanted and she brought dresses that were outside of my comfort zone and I ended up picking one that I didn’t think I would pick for myself. I then met with the alterations manager, Anna, who at that time, was ... read more
Well the first thing they can improve on is after a client pays over $350 for alterations when the bride comes in two days before her wedding to pick up the dress, and it doesn't t fit how about you coach your workers not to tell the woman that it's because she doesn't take care of her body calling somebody fat after she paid almost $400 in alterations is not a good move. Also asking the client after calling her fat if she's on her period As another reason why the dress doesn't fit. The only reason I didn't hear that my ... read more
Business response:
Hello Kaylee. We cannot apologize enough for the experience you have had with alterations. We have received your email and will assist you further through there. If you have any additional details you would like to share with us, please let us know. Thank you, Ellice J.
RecommendedMy daughter was suppose to get married in May 2020 but due to pandemic it was postponed first to September 2020 then waited till June 2021. The brides dress was bought in early 2020 along with bridesmaids dresses and 4 flower girl dresses for my granddaughters. Well the girls have grown some they didn’t fit the original sizes I almost dreaded going into the store because of the runaround from the venue I was completely shocked!!! This was the EASIEST thing I have done in quite along time. The women at David’s totally underst... read more
Business response:
Hi Tracey! We love to hear when our stores are going above and beyond for our guests. Thank you for taking the time to share your many kind words for Jennifer and the rest of the team! Best wishes, Ellice J.
My soon to be daughter-in-law dress came in she went and picked it up when she got home several pieces of Lace were not stitched in the threads were hanging some of the button loops were wrong and some dark couple stains on the dress that was $600. Her and her grandmother took the dress back to ask them to fix the dress and they refused. My family has done years of business with this bridal shop but never again. So here she is just weeks away from her wedding and now she’s has to look for another dress. she did get her money... read more
Business response:
Hello Dayle, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in th... read more
Worst experience of my life. They allow MEN in the women’s fitting room area, and employee came into help me figure out a complicated bridesmaid dress and left my door hang wide open, the man literally saw everything I had to offer, (you can’t wear a bra, when trying on dresses). I started screaming that there was a man in the fit to my room area so he left, THEN the 4 women with him invited him back in a second time, as if the first time wasn’t traumatizing enough for me. Everyone was very apologetic EXCEPT THE MANAGER, she... read more
Business response:
Hi Breanna, we cannot apologize enough for the service you received during your recent visit with David's Bridal. We would never want any of our guest feel thar their privacy is not valued during their time with us. Your concerns have been forwarded to our corporate team so they can course correct dressing room etiquette so this does not happen again. DBI
I am never ordering anything from here again😡
Business response:
Hello Kiawana, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this and see if you would be willing to give us another chance? Thank you, Jessica H.
I went to David’s this weekend to have my mom try on dresses for my wedding. Well when we got there we were told to browse around and a stylist would be right with us. So we looked around and looked at styles etc. our stylist finally comes over and sees that we haven’t really picked anything. So she goes and says well I’ll back back I have to help a bride. Meanwhile that’s our time she’s wasting while helping another bride. So later we can’t find anything in my moms size so we gave up. Our stylist finally comes over With 2 d... read more
Business response:
Hello Mandy. We cannot apologize enough for the bridal experience you've had. We want to make sure that even on our busiest days we are still providing exceptional customer service and clear communication. We are sorry for falling short of doing so and will work to improve moving forward. Thank you, Ellice J.
Slow service and it seems customers are an inconvenience. Maybe that is every bridal shop.
Business response:
Hello Dale. We are deeply sorry to hear that your recent visit left you feeling uncertain. At David's Bridal we strive to create a memorable experience for all our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. Please email us at Dbcares@dbi.com (Attn: city/location) so we can set up a comeback appointment for you. Thank you, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,505 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.