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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Terrible service. Got my dress altered here and it returned with a hole in it and alterations that I never requested. The tailors were very rude about the situation and offered no help whatsoever
Business response:
Hi Bailey. We are saddened to see that you were not happy with your dress alterations experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Went to David’s bridal to pick up my brides maid dress that I ordered and I received it with wrinkled top. I said something to the girl who helped me and I was told I had to pay $10 to get it steamed WHEN IT CAME OUT OF THEIR BACK ROOM! Absolutely ridiculous service. The top was extremely loose when I tried on the same size and the same dress and it fit PERFECTLY with no clips or alterations needed. I’m highly disappointed in this service I received
Business response:
Hello Tabitha, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Horrible place. Lost orders, staff is rude, and no one seems to care. Worst experience ever.
Business response:
Hello Shaz, we are so sorry to hear that you feel this way. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com(Attn:BrittianyD) so we can discuss further. Best, BrittianyD.
No personal attention I was hoping for after making an appointment.
Business response:
Hi Angelika, we are so sorry to hear that our team disappointed you during your recent visit to our Kenwood store. Our stylist should be providing assistance from start to finish. We will be sure to share your feedback with our team to make sure this does not occur again.We would love to have you back to provide you with a much more personal experience, where our staff will be more hands on. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank y... read more
Rude customer service. Very disappointed.
Business response:
Hello Jennifer. We are deeply sorry for way our team addressed you during your visit. We would like a chance to discuss your concerns, and an opportunity to improve your experience with us. If you would like to email us at dbcares@dbi.com, (Subject- Attn: city/location) we would be honored to speak with you further regarding this matter. Thank you, April B.
Worst experience! Staff were very rude, not friendly and acted like customers aren’t important. Bought my dress, it didn’t need alterations so I left it in the bag till the day before the elopement. To my horror, when I took it out... it was covered in long black hairs. The stitching on the bust was ripped and the bra clip at the top of the zipper was ripped off. I had to quickly fix the dress before my special day because it looked like they literally dragged it all over their floors!!!! I would highly not recommend this pl... read more
1960 location- Rude, lazy, helping you is like a chore. If they're so unhappy get a different job! I was told a pick up date and it didn't get there until weeks later. They didn't call when it finally came in. Alterations are expensive and tack on fees for everything. I was only there to get a bridesmaid dress I can't imagine being there for an actual wedding dress and be treated that way. For alterations I highly recommend a small little shop on 2920 going towards Old Town Spring next to la Michoacana. He's So nice, fast ... read more
Business response:
Hi Alejandra. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
I really hate writing negative reviews but I don’t have a choice. This evening I visited this location to pick up my wedding dress. I paid for alterations before they were done (store policy) and found that they didn’t do some of them! They were supposed to let out the sides (paid $80+) that wasn’t done! Then a lady tried telling me that this alteration wasn’t on the receipt! It gets better! After finding that this alteration was indeed on the receipt they took the seam out (rushed it) and I now have to go back on Monday to ... read more
Business response:
Hello Alyssa. We would like to apologize for any inconvenience caused by your alterations. We are committed to completing alterations in a timely manner and are upset to see that this occurred. We are truly sorry and be sure to discuss this with the team. Thank you, Ellice J.
RUINED MY DRESS. They provide a service and are backed with a guarantee really?? No one has gotten back to me
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,098 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.