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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I came with my best friend (bride to be) for a bridal appointment along with some of the other bridesmaids and her future mother in law. Our consultant Amber was horrible! We went today which we expected to be busy because it was a Saturday but it took about 20 min for the consultant to even greet our party. Then she walks up to the future bride and tells her to look for her own dresses and just walks off. It seemed the entire time like we were rushed and that the consultant didn't care to help us at all. In the dressing r... read more
Business response:
Hello Stephanie, we are very sorry to hear that you were disappointed with your experience and your consultant. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that for you and the bride. During our busy season and/or weekends our stylist can be scheduled to service one or more brides however we strive to provide each bride and their parties with the individ... read more
Entering the store: we booked two time slots for an appointment for bridesmaids dresses ahead of time. We had the bride and 7 bridesmaids. Upon arrival, we had to wait 15 minutes for a room as they were not prepared ahead of time for us. The experience: when a stylist was finally assigned to us, you could tell she didnt care. She was unattentive, unfriendly and unhelpful. She ended up only giving us one change room, which we ended up having 2-3 brodemaids try dresses on at the same time. During the process of trying dresses... read more
Business response:
Hayley, We are so sorry to hear that your appointment with us at the Scarborough location was unacceptable and we fell short with customer service during this special time in your life. It would be an honor to look into the styles you chose, if you would like to email us with additional information, so we can contact you to discuss this matter further. (dbcares@dbi.com Attn: Jill K-400) Warmest Regards, Jill K.
I booked a 330 appointment today and after spending over an hour waiting to get the dress brought to the dressing room which I had to ask even to get a dressing room, I was told that the item is discontinued and cannot be ordered. Making an appointment there makes no difference at all. I sat for almost 30 minutes and a half zip dress while they went to go retrieve another that I had to remind them about. When I finally got the opportunity to check out I checked out with manager who said so sorry Saturdays were busy.
Business response:
Hello Cheryl, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD). Best wishes.
People where rude they would help you with styles and then tried to make me feel like I had to make a decision on a bridesmaid dress I wasn't even sure about. They didn't want to help once they found out I didn't want a wedding dress once me and my bridesmaid started picking out dresses the help disappeared was highly dissatisfied with the service and the place.
I booked an appointment for myself, as well as 4/6 of my bridesmaids. We started to browse for dresses we wanted to try on. The consultant told us we only had ONE hour and that we needed to hurry. They only had one room available for us to try on dresses. The fitting area was so jammed with people that we didn't even have a place to sit. It was absolutely awful. We tried on one dress and left. Also, FYI they will NOT exchange any dresses. I bought my gown here and I will NEVER shop here again!!
This David's Bridal is awful! My friend and I went to try on our bridesmaids dresses. There was one bride in there and 5 workers standing around. We told them the bride's name that was registered so we can try on that dress. We had to wait over an hour to have someone help us. We were given various excuses. We didn't have an appt and they were about to have a shift change, etc. When we were finally helped we had to wait for another person to look up our party. They didn't have a good selection of sizes. Who doesn't carry an ... read more
Business response:
Hello Megan, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff during your recent visit. We at David's Bridal are committed to providing our guest with exceptional customer service by providing a variety of selections to fit every guest needs. It is our mission to give our customers the personalize attention that they deserve and we can't apologize enough we fell short of providing that for you. We are disappointed to hear that you dress was mailed to the wrong addr... read more
I had an appointment at 11:00. They were late getting us started and then we had to wait on dressing rooms because someone else was in "our" dressing room. It was very crowded and I feel like it was very rushed also. We were picking out bridesmaid dresses and I wanted my mom to try on dresses also. We were told we were in a rush they were busy and she may not have time to try them on. I got my dresses picked out for my bridesmaid and my mother DID try on dresses because I went and picked them out for her and told her too. I ... read more
My sister paid way too much for alterations that almost ruined her wedding day. Would NEVER ever send anyone there!!!!
Business response:
Hello Eraka, On behalf of David's Bridal I would like to apologize that you did not have a good experience on your recent visit. We value our customers and are committed to making every experience a positive one. If you would like to discuss this issue further. please send us an email to dbcares@dbi.com (Attn:BrittianyD). Thank you.
You can only try on dresses with an appointment? They don't even have 1 dressing room that they will let you try on anything! They have rooms not being used but because they don't have enough workers for each dressing room you can use them. This is not the first time Davids Bridal has disappointed us. I thought maybe we would give them another try but they still seem bitchy!
Business response:
Hello Roxanne, I apologize that you did not receive the full attention that you deserved. As we go into our busy season, we do our best to accommodate all of our guests. Please allow us the chance to restore your trust in our store. We would love to set you up with a comeback appointment when the store has less of a party like atmosphere. Thank you, Cierra S.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,418 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.