This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Very dissatisfied. I've never actually taken the time to write a poor review before, but my bad experience warrants some action. The sales person/stylist did not explain the process to us, leaving us all pretty confused on what we were supposed to do. When we finally got some dresses the stylist disappeared and we had the manager following up with us (who was very nice and helpful!) instead. Just a bad experience in general, beginning and ending with the stylist who was supposed to be helping us.
Business response:
Hello Colleen, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Ross A) Thank you, Marquita D.
We had the appointment scheduled to try on a dress that we had checked out ahead of time so knew what we wanted. The dress wasn't the size we requested so my daughter couldn't even get it on. She was offered another one to try and that didn't fit either. It was very disappointing to say the least. As her friend said"It was like going to the Walmart of dress stores"
Business response:
Hello Robin, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Store was nicely laid out and easy to look through. Consultant was nice but did not ask budget and could not pull the dresses I wanted to try as they did not have all sizes in stock. This wasn't the best place for a plus sized bride (especially one on a budget). I do appreciate the friendly staff but this store should update their stock more often.
Business response:
Hello Donna, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best Wishes, Jessica H.
My best friend is getting married. We had two appointments, first being the bridal. The consultant didn't listen very well. My friend kept telling her she looked boxy, didn't like traditional etc. Annndd she kept pulling same kind of dresses. The consultant didn't even allow my friend to pick out the dresses she would even want to try on. Told her she wasn't allowed to look. My friend was so distraught because she felt like she had no input on her big day. The manager said there was no excuse for the consultants behavior, s... read more
It was the worst experience I've ever had there. They were very rude to my whole group of girls.
Business response:
Hello Andrea, we give our deepest apologies for the experience with us. We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. We strive to give our guests the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Again we apologize for this experience. If you would like to discuss this issue further please email us dbcares@dbi.com (Subject: Attn Ross A). Congratulations and best wishes. Ross A
We had a scheduled appointment but they told us that they were running late because five people called in sick after standing there waiting a half hour while they took bridal parties I left my daughter and I there I felt it was because we were just there for prom dress the manager told me I could only try on three dresses with my daughter , she put us in dressing room 31 we tried to three dresses on no one ever showed up so I continued to go out and get different dresses for my daughter to try on we were there for about thre... read more
Business response:
Heather, We are so sorry to hear about this less than acceptable experience you encountered with us at our Albany location. We are upset to hear you were not helped at all until noticed by another stylist, and that you son was there for an extremely long time. It is completely understanding how frustrating you must feel and would love the chance to assist you further. Please email us with the best time to contact you, if you would like, at dbcares@dbi.com with a subject line of Attn: Jill K Albany store. I will personally en... read more
My first time there the ladies where rude . it was so crazy in there I dnt think I would go back
Business response:
Hello Williams Shekeeta, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ross A, ). Best wishes, Cierra S.
My experience could have been alot better but the fact that they overbooked is horrible, Rhonda was great and patient as I was with her, she just kept apologizing for not being able to give me her full attention but again the store overbooked the ladies which which is very unprofessional.
Business response:
Tasha, We are so sorry for the unprofessional atmosphere during your visit with us. It is an honor to hear that Rhonda was amazing during the time she had available. We would love to improve your visit with us, if you would like to email us, so we can assist you further. (dbcares@dbi.com Attn: Jill K Indianapolis store) Thank you, Jill K
Never ever go to this location!!! The staff is awful. They are rude, unprofessional, and they are liars. It's funny how this store told me they could not fix my wedding dress problem but another location had no problem doing it. No matter how close you are to this location take the extra time and go somewhere else. The staff is not attentive to a brides needs, are not up front about dresses, and really will tell you whatever you want to hear just to get the sale. So disappointing.
Business response:
Hello Michelle, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,418 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.