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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This being my first time going to try on wedding dresses my experience was awful. It took at least 20 mins to figure out undergarments then it was one dress at a time. You had to share one mirror with 15 other brides. People were stepping on them. I thought I had found "the dress" but my appointment was up so they could put the dress number on file and I can come back even though my guests were from out of town. Needless to say they didn't get my business or will I ever go back. Luckily I was able to go some where after that... read more
Business response:
Hello Emily. We are deeply sorry that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We appreciate you taking the time to share your feedback. We will be sure to pass it along to our team. Thank you, Ellice J.
This was my first visit to any bridal shop, they were over booked, understaffed. The employees were not sure if they agreed on the company policies. A few rude associates which I think stems from lack of training. The bride I was with was talked to by an employee like she was yesterdays garbage. I understand that bridal season means the store is busy, but do not make promises and then lie to cover up that promises were made.
Business response:
Hello Diane, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
save yourself the frustration - go somewhere else.
Business response:
Hello Erin, on behalf of David's Bridal I would like to apologize that you did not have a good experience on your recent visit. We value our customers and are committed to making every experience a positive one. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. – City/Store Location). Thank you, Cierra S.
So I had an appointment there before to get my wedding dress and I had a fantastic experience. However, this time I went with my sister and my niece to look at bridesmaids dresses. The consultant they paired us with (I believe her name is Jenna?) did not do a very good job picking out dresses and seemed very inexperienced. She had her attention divided because she was working with another person, which I understand. However, she was not helpful in finding a good fitting dress for my sister and did not come often to check on ... read more
Business response:
Hi Julie, congratulations on your upcoming wedding! While I apologize for the service you initially received, I am thrilled that our team was about to turn it around for you. We appreciate you taking the time to share your feedback with us! Best wishes, Ellice J.
Thanks to Stephanie she has such an eye for style. Bride thought she liked one style and Stephanie found another one that was so much better.
Business response:
Hi Jennifer, we couldn't be happier to hear how Stephanie exceeded your expectations during your recent visit. Thank you so much for taking the time to share your exceptional memorable experience with us. Best Wishes, Jessica H.
Let me just say , today I know how Julia Roberts felt in pretty women when she walked into that dress boutique and how those women treated her. No we were not dressed like that.... David's Bridal in Winston Salem treated us like that. After having an appointment for 2 wks, we were asked to get off the stage, which is big enough for many different bridal party's could fit, simply for one spoiled girl and her bridemaids. Needless to say my daughter will get her dress but not from #DAVIDSBRIDAL. Please share for their negative ... read more
Business response:
Hello Lorri, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: BrittianyD.). Best wishes,BrittianyD.
Business response:
Hi Lindsey, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
My daughter and my experience at davids bridal was the worst customer service experience you could imagine. We had a 2pm appointment and it was chaos at the front desk. Karen, the manager, told us it was our lucky day because she was going to help us. She put three dresses in the room for my daughter. She tried on one that was too small. Karen said she'd be right back with dresses in correct size. SHE NEVER RETURNED. I went to the front desk to find her and was unpleasantly met. I was asked if I had an appointment, w... read more
Business response:
Hello Christine, we are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the "once in a lifetime" experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S.– City/Store Location). Thank you, Cierra S.
The girl that helped us was great. I was there for my sister who was choosing her wedding gown. The place was so packed we couldn't really move. Don't understand why they booked so many appointments at the same time. I had to steal a chair from across the store for my handicap mother to sit in. Also, was charged for a garment bag and was never informed that there would be a charge for it. I think it should come with the purchase of the dresses. Chaotic overall. Like I said, staff was very friendly no issues with that. Just w... read more
Business response:
Hello Melissa, we are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the "once in a lifetime" experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Cierra S.). Best wishes. Cierra S.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,418 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.