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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Horrible experience. It was as though our budget wasn't large enough they had no time for us. The bride next to us,her budget was $2000.00 they provided her great service.
Overbooked appointments, so 1 dressing room for 4 girls to use. Then to get kicked out after an hour and to tell us to make another appointment. We have jobs and things going on. Not that easy to get everyone together. They don't have any sizes to try on. I don't feel comfortable buying a dress when the size I tried on was 4 sizes too big. I don't want to guess. Yes they have an alterations department, but why would I want to spend all that extra money when all I probably needed was to try on the correct sizes?
Business response:
Hello Holly, We would like to apologize for the experience you encountered with our Akron store. If you would like us to assist you further, please email us at dbcares@dbi.com (Subject- Attn: Jill K Akron), so we can help improve you recent visit with us and to ensure you receive outstanding service we value. Best Wishes, Jill K
Our consultant was 26 minutes late for our appointment and then had 2 clients so our bride got NO HELP. When she did speak to us she was rude and dismissive. We had to zip dresses, help with clipping and couldn't get other sizes or styles because "it's a liability" for us to carry dresses. Our bride asked repeatedly if the dress she liked could be ordered and was told she could. Our bride had her heart set on that dress. Then when the time came the consultant said well I was wrong that dress is discontinued. We asked if it c... read more
Business response:
Hello Tanya, while we are happy to hear that your bride got her perfect wedding dress, we are disappointed to hear about the customer service you received. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Cierra S
Business response:
Laynie, Thank you for providing us with feedback relating to your most recent visit with our Evansville store. If you would like to provide us with additional information on how we can improve your experience, it would be an honor to hear from you. (dbcares@dbi.com Attn: Jill K) Thank you, Jill K.
I had an appointment on the 21st for bridesmaid dresses. I went in hoping to be walked through the process since I've never done this before, but clearly people who work here have, right? Not so much. The lady who was in charge of helping my wedding party was less than helpful. It seemed as soon as she realized my budget wasn't large enough for a good commission she practically dismissed me saying "all of these dresses will be well over your budget. I don't know what you want me to do". I so badly wanted to scream and say "h... read more
Business response:
Hello Antonia, we would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. Thank you for taking the time to compliment Lynn on the service she provided. We are happy that your faith in David's Bridal has been restored and you got the proper attention you deserved. If you need assistance with anything in the future, please send us an email to dbcares@dbi.com w... read more
Awful experience! I made an appointment earlier in the week so i thought i would have a consultant assigned to work with me. During my appointment i was passed of to 3 different consultants! The first one, Kari, was nice and listened to me, but i barely had the first dress on when i was told she had to hand me over to another consultant. It was a disaster from there. They were bringing me dresses that were way out of my budget. Plus, instead of bringing other styles for me to try, they continued bribing the same types of dr... read more
Business response:
Hello Samantha. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and unfortunately we did not live up to that standard. I will make sure to share your feedback with our store. I would love to have someone on our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn: Ellice) with your contact information so that we can do so. Thank you, Ellice J.
Business response:
Hi Andreina, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I want to thank Alyssa for helping me find my dress today! She was so helpful! I went in saying I wasn't a ball gown kinda girl and ended up walking out as a ball gown kinda girl! so excited for my dress to get here thank you Alyssa and all the davids bridal staff y'all were amazing �
Business response:
Hi Andrea, congratulations on finding the perfect dress for your big day, how exciting! We couldn't be happier to hear how Alyssa exceeded your expectations during your recent visit to our Lubbock store. Thank you so much for taking the time to share your exceptional memorable experience with us. Best Wishes, Jessica H.
If I could go back a year to the day I got my wedding dress, I would have definitely waited if I knew the service I was going to experience while shopping for my bridesmaid dresses was going to be as bad as it was last night. Our stylist was rude. She kept leaving during the appointment that I had scheduled. She was late starting my scheduled appointment and then rushed us to leave. Glad we took our business elsewhere. And we found something tha fit the style of my wedding better.
Business response:
Hello Carla, we can’t apologize enough for your recent experience. Shopping for your bridal party is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,418 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.