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David's Bridal Edmonton AB
- Retail
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We arrived for our appointment promptly, however our stylist was 20 minutes late. She had no interest in hearing about the wedding or what type of dress I needed. We told her no veil and a lightweight dress without a long train as it was an outdoor elopement. I also specified that I wanted to see a corset back style, however she would not listen nor show me what I had envisioned. For the appointment, the stylist did not help me with any of the dresses (my friends had to help) and kept disappearing for long periods of time t... read more
Business response:
Hello Ashley, Thank you for reaching out to us and providing your experience. We truly apologize that you did not have that magical moment with the store visit. We will be sending over your review to the store management team for training purposes. We would love a second chance to show you the service we pride ourselves on. Please contact us at DBCares@dbi.com attn: Jessica M. Best, Jessica M
Good luck trying to deal with the alternation ladies. Thought going there would be pain abs hassle free since I got my dress there. But total opposite. Would not recommend to anyone. Not helpful and very rude. Ended up going else where.
Business response:
Hello Brooklyn. we cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. DBI
Had a phone call the night before my alteration appointment and was told they could no longer accommodate my alteration appointment. I had received my bridesmaid dress early and moved the alteration appointment up and was told to go somewhere else. Wedding is in August on the other side of Canada, now I have to find somewhere else to do alterations after bridal party spent thousands of dollars on items here. Alteration appointment was made May 10 for July 10 then moved up to June 28, then cancelled less then 24 hours.
Business response:
Hello Jen, we would like to apologize for any miscommunication and frustrations that we may have caused you. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. Our team will be sure to address the concerns regarding alterations scheduling with our upper management to ensure it will not happen again. DBI
Horrible experience . Had my bridesmaids order dresses at three separate occasions . Asked them to put all dresses under My name so we could Keep track of them all… unfortunately they did not. They spelt names wrong and at one point couldn’t find the dresses we ordered . When they came in they called Ans informed them that they had 7 days to pick up the dresses they paid in full for or they would be put out on the rack… unacceptable if they are paid in full.. don’t recommend at all . Terrible experience
Business response:
Hello Sawyer, we cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. DBI
I had a horrible experience with David’s Bridal on Friday. Dishonest to get the sale. With only a month to my big day I told my stylist to only give me options that were my size off the rack. She told me not too worry, plenty of time for alterations. That they could even do it in a week if they had to. She pulled almost nothing in my size. I found THE dress, then the story immediately changes and they are booked solid for alterations for the next two months and I am told I would have to take it elsewhere. Very clear at this ... read more
Business response:
Hello Jessica, we want our team to be accommodating and listen to the needs of our guests and we are deeply sorry for falling short of that. Our team will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. We would love the chance to have you back to deliver a better experience with our seasoned staff. If you would be interested, please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
HORRIBLE!! I WALKED OUT OF APPT AFTER 7 MINS!!! If I could give a zero rating I would!!! This was the worst experience I have ever had. I had to make an appointment, got there and they had no idea why I was there. They gave my friends horrible looks the whole time. They never asked me a budget. They asked me what I want in a dress then made ME pick out my own dresses. Didn’t help me out them on. Just said it doesn’t fit. There was no room for my party to sit and see the horrible dresses. The dresses were very very dirty. Nee... read more
Business response:
Hello Kailyn, we would like to deeply apologize for not providing you with a positive experience, and the poor conditions of the merchandise during your visit. Our top priority is to ensure that all our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to address the concerns that you have brought to our team. To discuss any concerns further, please do not hesitate to reach us at dbcares@dbi.com (Attn: city/location) as we are always looking to improve our customer experience... read more
Horrific service at David’s Bridal South Edmonton Commons location. When I tried on my dress the sales lady assured me I could alter the back of the dress no problem and that she’d teach me how to tape my chest so I wouldn’t need a bra. Wearing a bra is not possible with this dress. I questioned her but she was so reassuring no problem at all. April 9 I returned to the store with my maid of Honor and Bridesmaid to have alterations completed. My Bridesmaid’s alterations were almost as much as her dress and she didn’t need a ... read more
Business response:
Hello Marilyn, we would like to apologize for inconvenience that our team has caused. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. Our team will be sure to address these concerns with our Edmonton team to ensure we are clearly communicating and assisting our guest. DBI.
Our recent visit to David’s Bridal (South Common) on April 9, 2022 for sizing for alterations for the Bride and two Bridesmaids was the most horrific fiasco we have ever encountered. M(Bride) purchased the dress she fell in love with back in January and was assured by the staff any alterations could absolutely be done without changing the look of the dress. Our main concern was that M is not a small chested person so we questioned the type of support she would need. We were assured taping and she would even show us how to d... read more
Business response:
Hello Wendy, this is not the type of service we expect to provide for any of our guests. We would love the chance to talk with the bride further to address these concerns. Please have her contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
Frequently asked questions about David's Bridal Edmonton AB
How is David's Bridal Edmonton AB rated?
David's Bridal Edmonton AB has a 4.4 star rating with 3,805 reviews.
When is David's Bridal Edmonton AB open?
David's Bridal Edmonton AB is closed now. It will open tomorrow at 9:00 a.m.