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David's Bridal Edmonton AB
- Retail
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Ordered my bridesmaid dresses from here & the first 2 were delivered without a problem (1 was mailed the other was picked up) then about 6 weeks ago I added a bridesmaid & ordered a new dress, asked for it to be express shipped & was told no problem & that it would be sent the following day after it arrived. Got an arrival notice on Feb 25. So I had assumed all was well & after it wasn't received by my bridesmaid on Friday I decided to followup on Saturday ...It was still at the store - I asked why it hadn't been shipped &... read more
Business response:
Hello Crystal, We are terribly sorry to fall short in providing you with an overall rewarding experience with our team, and want you to know that the information you provided will be reviewed by our executive team for improvements. Thank you for sharing your valuable time to provide us with feedback regarding your most recent order. We want to ensure you and your girls have everything you may need for your special day. I e can assist you further, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Store Location/... read more
The only reason I'm giving David's Bridal even one star is because I can't give less. Where do I even begin? We made an appointment, get there, and wait just to speak to someone (it was busy but there were attendants who appeared to be standing around). Finally we are greeted just to find out they have no record of our appointment, which the MOH had made a mere hour or so prior. They search for the bride's info, which she had filled out from a previous visit, that is somehow MIA too. So after refilling out the information w... read more
Business response:
Hello Amanda, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-403). Best wishes, Jessica H.
I bought a gorgeous Melissa sweet dress from this store upon ordering they told me to come back in October (6 months away) to get it. When I got there they tried to give me the dress off the rack instead of ordering me a brand new one. I explained I wanted a new one not the one off the rack and would like it ordered in a 12. The associate agreed to order a new dress but spent half an hour arguing with me about the size to order saying I wouldn't lose enough weight and should order a 14 finally that's the size that was order... read more
Business response:
Hello Rayne, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. We regret to fall short during your appointment with David's Bridal, and will be working with our location to ensure improvements are made. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Jill K. - Store 403) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Very nice lady trying to help me find a dress but way to busy and felt very rushed and stressed. To big of a store and felt like we were all in the way of ppl walking by or consultants finding dresses for other brides to be! Definitely not going back!! Ever!
Business response:
Hello Annie, Thank you so much for sharing your valuable time and feedback, regarding your visit with our location. We want you to know that we take all of our customers' feedback very seriously, and will be working to ensure improvements are made. We're pleased to know that we were able to provide you with a warm welcoming. Please let us know if we can assist you further, at dbcares@dbi.com, (Attn: Store Location/City). Thank you, Jill K.
I was the only customer with my girls (4 plus my mom) and they knew that prior to my appointment and I only got two change rooms. Literally all of them are empty but it’s a hassle to them. Not allowed to extend time or even book a longer appointment. We are not valued customers. Do not bother they are not cheaper than other stores like Gemini bridal close by.
Business response:
Hello Mary-Lynn, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. We want you to know that we take all of our customers? feedback very seriously, and will ensure we work with our location to improve future experience with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 403) we would be honored to speak with you further regarding this matter. Warmest Regards, Jill K.
Was there for 2 1/2 hours found nothing tried on everything but what I asked for had to get my family to go get me dresses. Too crowded couldn’t even look in a mirror. no mirror in change room so I had no idea how it looked until I got out but there was so many people I couldn’t even look. Needs a better system and set up.
Business response:
Hello Sarah, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-403). Best wishes, Jessica H.
Been there and the staff are not helpful at all. Asked the staff if there’s a dress available for my size and they just said, they have no idea.
Business response:
Hello Noeme, We are heartbroken to hear that your visit was anything less than we would have hoped, and would love the chance to make this time more rewarding for you. Please feel free to contact us at dbcares@dbi.com, (Attn: Store 403) so we can ensure you are provided with the service we cherish. Humbly Yours, Jill K.
This has to be the worst place I have dealt with...we have a huge bridal party needjng to place orders and everyone who calls in to order and pay...get told they are too busy and to call again some other time..They have lost the dress orders and can never find anything that they told us they would have....very dissatisfied and disgusted
Business response:
Hello Sherreice, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). We will be sure to sh... read more
I would give a .5 if I could. Walking in WITH AN APPOINTMENT. They didn't even look at us and gave my friends and I the pointer finger to wait! And continued talking! RUDE. After they even heard I said that was rude they still did it. I felt bad my bff booked this place. And the dresses are so out dated and ugly. As we waited to pay for sandals (20min) a friend asked for help between. NO ONE CAME. By far the worst service ever. We LOVED ABC Bridal. :) the dresses had such great material for a wedding party :)
Business response:
Hello Sheena, We're so sorry to hear that your visit was less than special, and feel terribly to fall short in providing you with a full five star experience. Thank you for providing us with your valuable time and feedback regarding your visit. If you would like to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 403) we would be honored to speak with you further. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Edmonton AB
How is David's Bridal Edmonton AB rated?
David's Bridal Edmonton AB has a 4.4 star rating with 3,805 reviews.
When is David's Bridal Edmonton AB open?
David's Bridal Edmonton AB is closed now. It will open tomorrow at 9:00 a.m.